Patient Services

Being a patient at Westside means you’re part of a Primary Care Medical Home.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making.

As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

 

AS A MEDICAL HOME, THIS MEANS THAT YOUR CARE SHOULD BE:

Accessible – Weekend, evening, and same-day appointments are available; a care team member is available by phone 24 hours a day.

Patient Centered – Patients and families have a say in decisions about their health care.

Continuous – You stay with the same healthcare team from year to year. However, if you choose to see one of our other clinicians, your information is in our electronic medical record so your clinician will be able to see it right away.

Comprehensive – Our care team members provide information about your health, services to help you to stay healthy, and care when you are sick. They can also help you find programs in your community that can help you take care of yourself.

Coordinated – Our care team members work to make sure that all of the providers involved in your care have the information about you that they need to be able to address your health care needs.

 

You and your family are partners in your care.

Here at Westside Family Healthcare our patients are partners in their care.  Your healthcare team will ask you to be involved in creating a plan. We’ll talk about what kind of lifestyle changes you are ready to make, how medications affect you, and what will work best for your schedule, your culture, and your family.

Locations & Hours

Due to the COVID-19 outbreak, our hours have temporarily changed. Visit our coronavirus page for current hours of operation.

To schedule an appointment at one of our
locations, please call:

New Castle County: (302) 224-6800

Kent/Sussex County: (302) 678-4622

Offices closed every Thursday from 2 p.m.–3:30 p.m.

Westside’s Provider-On-Call service is available for urgent medical questions or concerns when our office is closed. Please call 302-655-5822. For emergencies, dial 9-1-1 or go to the emergency room.

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