Careers

We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.  We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Westside Family Healthcare is an Equal Opportunity Employer that values diversity. We offer competitive salaries and benefit packages including health, dental and vision insurance, 401K savings retirement plan and more.

Working at Westside means working in A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making.  As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

Start your healthcare career today:

Behavioral Health Providers

Bear: Behavioral Health Counselor

WESTSIDE IS LOOKING FOR BEHAVIORAL HEALTH COUNSELORS!

$10,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Behavioral Health Counselor at Westside provides counseling with an emphasis on prevention, working with individuals and groups to promote optimum behavioral, mental and emotional health. The Behavioral Health Counselor may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.

CORE RESPONSIBILITIES

  1. Maintain confidentiality of records relating to clients' treatment.
  2. Collect information about clients through interviews, observation, review of medical records and/or tests and prepare and maintain all required treatment records and reports, entering information into the electronic medical records system in accordance with policy.
  3. Evaluate clients' physical or mental condition and develop, implement and modify treatment plans.
  4. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or developing skills or strategies for dealing with their problems.
  5. Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations.
  6. Collaborate with other staff members to perform clinical assessments or develop treatment plans.
  7. Counsel family members to assist them in understanding, dealing with, or supporting clients or patients.
  8. Monitor clients' use of medications.
  9. Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies.
  10. Gather information about community mental health needs or resources that could be used in conjunction with therapy and refer patients, clients, or family members to community resources or to specialists as necessary.
  11. Coordinate or direct employee workshops, courses, or training about mental health issues.
  12. Assist the primary care and behavioral health teams in developing care management processes such as the use of screenings, disease management techniques, case management and patient education.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Master’s degree in mental health counseling, social work, psychology or a related healthcare, social science or human services field
  2. Delaware licensure in a counseling field (i.e., Licensed Clinical Social Worker, Licensed Professional Counselor of Mental Health, Licensed Associate Counselor of Mental Health)
  3. One year of social work and behavioral health experience
  4. One year of management experience
  5. Six months of experience using Microsoft Office software suite

Compensation

based on education and experience

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Wilmington: Behavioral Health Counselor

WESTSIDE IS LOOKING FOR BEHAVIORAL HEALTH COUNSELORS!

$10,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Behavioral Health Counselor at Westside provides counseling with an emphasis on prevention, working with individuals and groups to promote optimum behavioral, mental and emotional health. The Behavioral Health Counselor may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.

CORE RESPONSIBILITIES

  1. Maintain confidentiality of records relating to clients' treatment.
  2. Collect information about clients through interviews, observation, review of medical records and/or tests and prepare and maintain all required treatment records and reports, entering information into the electronic medical records system in accordance with policy.
  3. Evaluate clients' physical or mental condition and develop, implement and modify treatment plans.
  4. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or developing skills or strategies for dealing with their problems.
  5. Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations.
  6. Collaborate with other staff members to perform clinical assessments or develop treatment plans.
  7. Counsel family members to assist them in understanding, dealing with, or supporting clients or patients.
  8. Monitor clients' use of medications.
  9. Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies.
  10. Gather information about community mental health needs or resources that could be used in conjunction with therapy and refer patients, clients, or family members to community resources or to specialists as necessary.
  11. Coordinate or direct employee workshops, courses, or training about mental health issues.
  12. Assist the primary care and behavioral health teams in developing care management processes such as the use of screenings, disease management techniques, case management and patient education.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Master’s degree in mental health counseling, social work, psychology or a related healthcare, social science or human services field
  2. Delaware licensure in a counseling field (i.e., Licensed Clinical Social Worker, Licensed Professional Counselor of Mental Health, Licensed Associate Counselor of Mental Health)
  3. One year of social work and behavioral health experience
  4. One year of management experience
  5. Six months of experience using Microsoft Office software suite

Compensation

based on education and experience

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Clinical IT

New Castle: Patient Technical Support Specialist

WESTSIDE IS LOOKING FOR A PATIENT TECHNICAL SUPPORT SPECIALIST!
 

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Technical Support Specialist provides assistance and technical support to patients who are experiencing technical, hardware or software issues in support of remote patient monitoring and the patient portal. The Specialist will assist with patients’ technical issues received via telephone, through email or from a member of Westside’s staff.
 

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
 

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
 

CORE RESPONSIBILITIES

1. Assist patients having difficulty enrolling, viewing or accessing various software or app programs, including the Westside’s patient portal, remote patient monitoring tools and telehealth software

2. Walk customers through the process of installing software/apps on their phones or computers and launching those remote patient monitoring programs for the first time

3. Help troubleshoot software/app problems and provide actionable steps to resolve the issue

4. Send technical documentation and patient education about the remote patient monitoring tools and the portal to patients and end-users

5. Deliver service and support to patients via phone, email, and/or chat

6. Provide an exceptional customer service experience through prompt resolution

7. Triage support issues; understand when to collaborate with team members and/or vendor to seek additional input with the end goal of ensuring that each patient receives the most effortless support experience possible 

8. Utilize Help Desk software to maintain thorough and accurate documentation of cases

9. Develop, document and maintain support knowledge base for future use

Guided by a member of the Clinical IT team, participate in data entry/data clean-up activities, as time permits 

Requirements

 MINIMUM OBJECTIVE QUALIFICATIONS

1. One to two years’ technical customer support

2. Demonstrated proficiency documenting work instructions

3. Strong communication skills

4. High school diploma or GED

PREFERRED OBJECTIVE QUALIFICATIONS

1. Bilingual preferred; able to read, write and speak Spanish proficiently. 

2. Associate’s degree in computer science, information technology or similar. 

OTHER QUALIFICATIONS 

1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative, strong communication skills (written and verbal), self-control. 

2. Ability to work independently and as a member of the team utilizing a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines. Demonstrate ability to collaborate and communicate effectively in a team setting 

3. Proven problem-solving skills to identify creative solutions to problems faced by patients 

4. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner with maintaining positive outlook and demeanor 

Compensation

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Dental Care Team

Wilmington: Dental Patient Services Representative/ Dental Receptionist

  

JOIN THE TEAM THAT MAKES A DIFFERENCE!

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES! 

$2,000 SIGN ON BONUS!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and copayments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Greet all patients
  2. Distribute “New Patient” and “Health History” forms to new patients and assist with completion if needed
  3. Use two identifiers, name and date of birth, to verify patient identity
  4. Register and update current information in Dentrix, with proper spelling and verified information
  5. Verify patient’s insurance eligibility with the insurance carrier
  6. Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
  7. Tie out daily payments received between Daily Deposit Sheet and payments in drawer
  8. Diligently manage schedule, adhering to the providers’ templates
  9. Contact referrals to setup appointments
  10. Assist in resolving any scheduling problems or rescheduling patients when needed
  11. Complete appointment reminder phone calls
  12. Answer telephone calls in professional manner and respond to the caller by providing correct information and/or taking the appropriate action(s)

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in a healthcare environment
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic dental or medical record software

Compensation

based on experience

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Wilmington: Dental Assistant

WESTSIDE IS LOOKING FOR DENTAL ASSISTANTS!$2,000 SIGNING BONUS!

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Assistant acts as the dentist’s “third hand” at chair-side, sets up equipment, prepares the patient for treatment and keeps records, and also is responsible for the smooth administrative entry and exit of the dental patient, using the appropriate systems to verify and/or update patient demographic and insurance information, verify insurance eligibility and co-payments, collect and post co-payments, contact referrals to set up appointments, maintain the dental schedule and refer the patient to an Enrollment Specialist when appropriate.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Room and prep patients. Have proper instruments, materials and equipment set up for each particular procedure
  2. Record all patient information accurately and completely in electronic dental record system
  3. Review all post-operative instructions with patient following extraction and surgical procedures
  4. Take, develop and mount x-rays
  5. Maintain proper inventory of supplies
  6. Greet patients and register patients in accordance with standard operating procedures
  7. Schedule appointments
  8. Assist in resolving any scheduling problems or rescheduling patients when needed
  9. Complete appointment reminder phone calls
  10. Answer telephone calls in professional manner and respond to the caller by providing correct information and/or taking the appropriate action(s)

Requirements

  1. High school diploma or GED
  2. Basic life support certification
  3. X-ray certification
  4. Six months of experience using Microsoft Office software
  5. Six months of experience using electronic dental or medical record software

Compensation

based on experience

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Dental Providers

Dover: Dentist

WESTSIDE IS LOOKING FOR DENTISTS!

$15,000 SIGN ON BONUS!

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dentist is a member of the clinical team and works closely with the Chief Medical Officer to integrate primary medical care with oral health services. The Dentist is responsible for primary dental services for patients of Westside Family Healthcare. All activities are carried out within the scope of organizational policies and procedures as established by the Board of Directors and under the direction of the Chief Medical Officer (CMO).

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments.
  2. Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services.
  3. Record patient-dentist interactions as they occur in patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, condition of the patient, and care or treatment received.
  4. Use masks, gloves, and safety glasses to protect patients and self from infectious diseases.
  5. Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services.
  6. Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians.
  7. Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan.
  8. Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission.
  9. Assist in the supervision and performance evaluation of dental staff according to established guidelines, as assigned.
  10. Coordinate operations of the dental program with other community health center projects and clinical staff members.
  11. Participate in WFH dental health promotion and disease prevention activities in the community.
  12. Provide oversight and mentoring of dental residents as requested.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
  2. Current license to practice dentistry in the State of Delaware with unrestricted prescription privileges
  3. Basic life support certification
  4. Ability to travel between worksites as needed
  5. Eligibility for staff privileges to local hospitals as needed
  6. Experience using Microsoft Office Suite and electronic health records

Compensation

BASED ON EXPERIENCE

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Wilmington: Dentist
  

WESTSIDE IS LOOKING FOR DENTISTS! 

$15,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE!


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dentist is a member of the clinical team and works closely with the Chief Medical Officer to integrate primary medical care with oral health services. The Dentist is responsible for primary dental services for patients of Westside Family Healthcare. All activities are carried out within the scope of organizational policies and procedures as established by the Board of Directors and under the direction of the Chief Medical Officer (CMO).   

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation. 

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. 

  

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments
  2. Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services
  3. Record patient-dentist interactions as they occur in patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, condition of the patient, and care or treatment received
  4. Use masks, gloves, and safety glasses to protect patients and self from infectious diseases
  5. Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services
  6. Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians
  7. Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan
  8. Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission
  9. Assist in the supervision and performance evaluation of dental staff according to established guidelines, as assigned
  10. Coordinate operations of the dental program with other community health center projects and clinical staff members
  11. Participate in WFH dental health promotion and disease prevention activities in the community
  12. Provide oversight and mentoring of dental residents as requested

Requirements

MINIMUM QUALIFICATIONS

  1. Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
  2. Current license to practice dentistry in the State of Delaware with unrestricted prescription privileges
  3. Basic life support certification
  4. Ability to travel between worksites as needed
  5. Eligibility for staff privileges to local hospitals as needed
  6. Experience using Microsoft Office Suite and electronic health records

Compensation

based on experience

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Wilmington: Dental Director

JOIN THE TEAM THAT MAKES A DIFFERENCE!

WESTSIDE IS LOOKING FOR A DENTAL DIRECTOR TO LEAD THE TEAM!

$15,000 SIGN ON BONUS!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Director, in collaboration with the Chief Medical Officer, develops the organizational vision for dental services integrated with primary medical care, manages the dentists who provide these services, oversees the management of dental staff, and works as a dental provider.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. In collaboration with the Chief Medical Officer, develop the organizational vision for the provision of integrated dental services and develop and maintain a program to achieve this vision.
  2. Provide leadership to the dental team, serving as a clinical resource and mentor.
  3. Directly supervise the other dentists and the Director of Dental Operations, working with Human Resources to recruit, screen, hire, orient, train, direct and monitor work, provide ongoing performance feedback and formal performance evaluations, implement corrective actions and make employment termination decisions in accordance with Westside policies and procedures.
  4. Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments.
  5. Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services.
  6. Record patient-dentist interactions as they occur in patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, condition of the patient, and care or treatment received.
  7. Use masks, gloves, and safety glasses to protect patients and self from infectious diseases.
  8. Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services.
  9. Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians.
  10. Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan.
  11. Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission.
  12. Coordinate operations of the dental program with other community health center projects and clinical staff members.
  13. Participate in WFH dental health promotion and disease prevention activities in the community.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
  2. Current license to practice dentistry in the State of Delaware with unrestricted prescription privileges
  3. Basic life support certification
  4. Ability to travel between worksites as needed
  5. Eligibility for staff privileges at local hospitals as needed
  6. Experience using Microsoft Office Suite and electronic health records

Compensation

BASED ON EXPERIENCE

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Medical Care Team

Bear: Medical Assistant

WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!

$2,000 SIGN ON BONUS!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

Compensation

based on experience

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Dover: Medical Assistant

WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!

$2,000 SIGN ON BONUS!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

Compensation

based on experience

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Wilmington: Medical Assistant

WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!

$2,000 SIGN ON BONUS!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

PM22

Compensation

based on experience

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Wilmington: Medical Assistant

WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!

$2,000 SIGN ON BONUS!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

Compensation

based on experience

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Medical Providers

Bear: Family Nurse Practitioner

  

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS! 

$10,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.

  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

  

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
  2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
  3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
  4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
  5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
  6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
  7. Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs)
  8. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
  9. Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
  10. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  11. Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
  12. Maintain organizational policies and procedures in areas such as safety and infection control
  13. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
  14. Provide clinical education and training of staff and students
  15. Participate in WFH performance improvement activities and community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
  3. Clinical training and experience in ambulatory care
  4. Basic life support certification
  5. Ability to travel between worksites as needed

Compensation

based on experience

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Bear: Family Physician

WESTSIDE IS LOOKING FOR PHYSICIANS!

$10,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Train residents, medical students, and other health care professionals
  6. Participate in newborn rounding and after-hours call rotation as needed
  7. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  8. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  9. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
  10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of medicine
  2. Completion of an appropriate accredited medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Ability to travel between worksites as needed
  6. Certification or eligibility for certification by an applicable American Medical Specialty Board
  7. Eligibility for staff privileges to local hospitals associate with WFH
  8. Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Spanish language skills

Compensation

based on experience

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Dover: Family Nurse Practitioner

  

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS! 

$10,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.

  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

  

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
  2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
  3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
  4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
  5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
  6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
  7. Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs)
  8. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
  9. Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
  10. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  11. Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
  12. Maintain organizational policies and procedures in areas such as safety and infection control
  13. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
  14. Provide clinical education and training of staff and students
  15. Participate in WFH performance improvement activities and community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
  3. Clinical training and experience in ambulatory care
  4. Basic life support certification
  5. Ability to travel between worksites as needed

Compensation

based on experience

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Newark: Family Nurse Practitioner

  

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS! 

$10,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.

  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

  

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
  2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
  3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
  4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
  5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
  6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
  7. Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs)
  8. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
  9. Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
  10. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  11. Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
  12. Maintain organizational policies and procedures in areas such as safety and infection control
  13. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
  14. Provide clinical education and training of staff and students
  15. Participate in WFH performance improvement activities and community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
  3. Clinical training and experience in ambulatory care
  4. Basic life support certification
  5. Ability to travel between worksites as needed

Compensation

based on experience

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Wilmington: Family Nurse Practitioner

  

WESTSIDE IS LOOKING FOR NURSE PRACTIONERS! 

$10,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

 Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.

 
 WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

  

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
  2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
  3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
  4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
  5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
  6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
  7. Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs)
  8. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
  9. Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
  10. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  11. Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
  12. Maintain organizational policies and procedures in areas such as safety and infection control
  13. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
  14. Provide clinical education and training of staff and students
  15. Participate in WFH performance improvement activities and community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
  3. Clinical training and experience in ambulatory care
  4. Basic life support certification
  5. Ability to travel between worksites as needed

Compensation

based on experience

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Wilmington: Family Nurse Practitioner

  

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS! 

$10,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

 Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.

  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

  

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
  2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
  3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
  4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
  5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
  6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
  7. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
  8. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  9. Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
  10. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
  11. Provide clinical education and training of staff and students
  12. Participate in WFH performance improvement activities and community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
  3. Clinical training and experience in ambulatory care
  4. Basic life support certification
  5. Ability to travel between worksites as needed

Compensation

based on experience

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Wilmington: Women's Health Nurse Practitioner

WESTSIDE IS LOOKING FOR WOMEN'S HEALTH NURSE PRACTITIONERS!

$10,000 SIGN ON BONUS OFFERED!

LOAN REPAYMENT PROGRAM!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Women’s Health Nurse Practitioner provides direct patient services to female patients with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the WHNPs.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide diagnosis and treatment of all women’s health conditions, including, but not limited to gynecological problems, STD diagnosis and treatment, prenatal/perinatal, breastfeeding, preconception and newborn retention, according to established guidelines
  2. Perform interim physical examinations for healthy patients
  3. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  4. Provide health education to patients about ways to improve, promote, and maintain their health status, including but not limited to providing educational information on disease/disease process, self-care practices, and positive lifestyle choices (i.e., diabetes, safe sex, weight loss, smoking cessation, etc.)
  5. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the ANP is present for the purpose of providing services to WFH patients
  6. Maintain timely, complete and accurate records, medication lists, and documentation of care and follow-up for administrative purposes and reimbursement of services in a timely manner
  7. Maintain competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
  8. Implement clinical education and training of clinical staff when necessary
  9. Participate in WFH performance improvement activities
  10. Participate in monthly OB team meetings
  11. Participate in WFH community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure
  3. Certification as a Women’s Health Nurse Practitioner from a qualifying credentialing center, or a Family Nurse Practitioner with a minimum of 2 years of experience in Women’s Health
  4. Clinical training and experience in ambulatory care in a community healthcare setting
  5. Basic life support certification
  6. Ability to travel between worksites and provide clinical coverage as needed

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish, including medical terminology

Compensation

based on experience

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Wilmington: Family Physician

WESTSIDE IS LOOKING FOR PHYSICIANS!

$10,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Train residents, medical students, and other health care professionals
  6. Participate in newborn rounding and after-hours call rotation as needed
  7. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  8. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  9. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
  10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of medicine
  2. Completion of an appropriate accredited medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Ability to travel between worksites as needed
  6. Certification or eligibility for certification by an applicable American Medical Specialty Board
  7. Eligibility for staff privileges to local hospitals associate with WFH
  8. Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Spanish language skills

Compensation

based on experience

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Nursing

Bear: Nurse - RN

WESTSIDE IS LOOKING FOR NURSES!

$5,000 SIGN ON BONUS!

LOAN REPAYMENT PROGRAM AVAILABLE!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN THE COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care RN is an on-site RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES

Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.

  1. Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
  2. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
  3. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  4. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
  5. Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
  6. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  7. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  8. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
  9. Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
  10. Participates in quality improvement activities and initiatives. Other duties as assigned.
  11. Maintains compliance with all professional and organization requirements to meet position standards

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an associate degree in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification
  4. Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire

Compensation

BASED ON EXPERIENCE AND EDUCATION

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Dover: Nurse - RN

WESTSIDE IS LOOKING FOR NURSES!

$5,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care RN is an on-site RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development. The nurse process and established protocols will be used to coordinate the delivery of care consistent with a team-based, patient-centered approach to provide health services and education to patients and families through effective partnership with patient’s medical home team, community resources, medical professionals, pharmacies and the Westside Family Healthcare organization. The Ambulatory Care RN will provide safe, therapeutic, efficient, quality care in all patient interactions.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES

Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.

  1. Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
  2. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
  3. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  4. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
  5. Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
  6. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  7. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  8. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
  9. Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
  10. Participates in quality improvement activities and initiatives. Other duties as assigned.
  11. Maintains compliance with all professional and organization requirements to meet position standards

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an associate degree in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification
  4. Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Experience in an ambulatory care setting and/or Medical Surgical
  2. Ability to read, write, and speak both Spanish and English fluently

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection
  3. Problem-solving skills to identify creative solutions to problems faced by patients and families
  4. Strong communication skills
  5. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner
  6. Ability to work independently with a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines

PM22

Compensation

based on experience

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Newark: Nurse - RN

WESTSIDE IS LOOKING FOR NURSES!

$5,000 SIGN ON BONUS!

LOAN REPAYMENT PROGRAM AVAILABLE!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care RN is an on-site RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES

Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.

  1. Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
  2. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
  3. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  4. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
  5. Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
  6. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  7. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  8. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
  9. Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
  10. Participates in quality improvement activities and initiatives. Other duties as assigned.
  11. Maintains compliance with all professional and organization requirements to meet position standards

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an associate degree in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification
  4. Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire

Compensation

based on education and experience

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Wilmington: Nurse - RN

WESTSIDE IS LOOKING FOR NURSES!

$5,000 SIGN ON BONUS!

LOAN REPAYMENT PROGRAM AVAILABLE!

JOIN A CARING, DEDICATED TEAM WHO MAKES A DIFFERENCE IN OUR COMMUNITIES!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care RN is an on-site RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES

Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.

  1. Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
  2. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
  3. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  4. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
  5. Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
  6. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  7. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  8. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols

PM22

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an associate degree in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification
  4. Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire

PM22

Compensation

based on experience and education

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Wilmington: Nurse - RN

WESTSIDE IS LOOKING FOR NURSES!

$5,000 SIGN ON BONUS!

LOAN REPAYMENT PROGRAM AVAILABLE!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care RN is an on-site RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES

Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.

  1. Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
  2. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
  3. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  4. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
  5. Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
  6. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  7. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  8. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
  9. Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
  10. Participates in quality improvement activities and initiatives. Other duties as assigned.
  11. Maintains compliance with all professional and organization requirements to meet position standards

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an associate degree in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification
  4. Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire

Compensation

based on education and experience

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Outreach Support Services

Bear: Health Insurance Community Navigator

WESTSIDE IS LOOKING FOR COMMUNITY NAVIGATORS  / INSURANCE ENROLLMENT SPECIALISTS! 

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay.   Community Navigators remove barriers to healthcare by connecting uninsured people, who reside in Delaware (consumers), to programs that make healthcare more affordable. They work in the community to provide education about affordable health care coverage options through one-on-one interactions and outreach events, and provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace (Marketplace), Health Care Connection (HCC), and Screening for Life (SFL). Community Navigators are also responsible for connecting members of the community to a medical home.  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

  

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
  2. Continuously comply with all required Navigator duties as outlined by CMS.
  3. Protect personally identifiable information (PII) to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  4. Develop an individual work plan that outlines personal outreach activity and enrollment goals. Prepare checklists that assist you to reach these goals.
  5. Establish a professional relationship and work cooperatively with community partners. Identify opportunities to create a referral system with them.
  6. Conduct health insurance literacy education/presentations and sessions regarding the importance of primary and preventative care at community-based organization events and during one-on-one interactions with consumers. Distribute written educational materials at outreach events and other public locations.
  7. Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
  8. Complete timely, detailed reports for all consumer activities and outreach events.
  9. Develop extensive knowledge of health care resources available in the community.
  10. Attend all required meetings and trainings.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or Haitian Creole, or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation which can fit outreach materials (such as tent, folding table, chair, and flyers), and ability to travel independently between work locations, including outreach events
  5. Ability to lift at least 35 pounds
  6. Willingness to work evenings and/or weekends, as needed
  7. Willingness to deliver presentations at public events
  8. Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)

Compensation

based on experience

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Dover: Family Health Ambassador

WESTSIDE IS LOOKING FOR FAMILY HEALTH AMBASSADORS TO JOIN THE OUTREACH TEAMS! 

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay.  The Family Health Ambassador (FHA) helps patients and their families to navigate and access community services and other resources and to adopt healthy behaviors. The FHA provides health promotion information, acts as a preventive disease screening liaison, provides service referrals and case management services and supports the mobile health unit clinical care team.

We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.  We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

1. Establish trusting relationships with patients and their families while providing general support and encouragement.

2. Provide health education, screenings, and referral support to the migrant and seasonal agricultural worker population and other low-income medically disenfranchised persons and communities residing in Kent County and western Sussex County.

3. Support the clinical care team that provides care on the mobile health unit.

4. Administer HIV testing and provide Direct Observation Therapy for Tuberculosis.

5. Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients and families.

6. Provide regular, clear and consistent reports to the Director of Rural Health Outreach regarding patient/family status and progress.

7. Maintain confidentiality of patient information in accordance with the law and Westside policies.

8. Provide transportation for clients to appointments as needed using company-supplied vehicle.

Requirements

Minimum Objective Qualifications

1. High-School Diploma or General Equivalency Diploma (G.E.D.)

2. Fluency in written and spoken English and Spanish, or English and another language spoken by migratory and seasonal agricultural workers working in Delaware

3. One year of related work or volunteer experience

4. Knowledge of community resources appropriate to the needs of patients/families

5. Six months of experience using computers and Microsoft Office software

6. Driver’s license and clean driving record

7. Ability to work evenings and nights during the summer and fall

Compensation

based on experience starting at $14/hour

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Dover: Health Insurance Community Navigator

WESTSIDE IS LOOKING FOR COMMUNITY NAVIGATORS!

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. Community Navigators remove barriers to healthcare by connecting uninsured people, who reside in Delaware (consumers), to programs that make healthcare more affordable. They work in the community to provide education about affordable health care coverage options through one-on-one interactions and outreach events, and provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace (Marketplace), Health Care Connection (HCC), and Screening for Life (SFL). Community Navigators are also responsible for connecting members of the community to a medical home. Strong organizational skills are required.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
  2. Continuously comply with all required Navigator duties as outlined by CMS.
  3. Protect personally identifiable information (PII) to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  4. Develop an individual work plan that outlines personal outreach activity and enrollment goals. Prepare checklists that assist you to reach these goals.
  5. Establish a professional relationship and work cooperatively with community partners. Identify opportunities to create a referral system with them.
  6. Conduct health insurance literacy education/presentations and sessions regarding the importance of primary and preventative care at community-based organization events and during one-on-one interactions with consumers. Distribute written educational materials at outreach events and other public locations.
  7. Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
  8. Complete timely, detailed reports for all consumer activities and outreach events.
  9. Develop extensive knowledge of health care resources available in the community.

Requirements

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or Haitian Creole, or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation which can fit outreach materials (such as tent, folding table, chair, and flyers), and ability to travel independently between work locations, including outreach events

Compensation

based on experience

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Dover: Driver - Mobile Health Unit

WESTSIDE IS LOOKING FOR A DRIVER FOR OUR MOBILE HEALTH UNIT!


JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Driver monitors, helps to maintain and drives the Mobile Health Unit (MHU) to designated locations to provide patient care and may also drive the company’s leased vehicle for daily transportation of Migrant and Seasonal Farm Workers to and from medical and social service appointments as needed.


WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES 

  1. Using a written checklist, conducts pre- and post-trip inspections of the MHU as well as the company’s leased vehicle to ensure that they are in proper working order
  2. Operates the MHU on schedule and on the designated routes, complying with all traffic regulations to ensure that passengers have a safe and smooth ride
  3. Parks in designated spots at designated destinations, securing the MHU as required
  4. Assists passengers, such as elderly or disabled individuals, on and off MHU as needed
  5. Maintains records of patient transports, mileage and gas receipts to and from each destination
  6. Keeps the inside of the MHU and the company’s leased vehicle clean, removing trash after each trip, and regulates heating/cooling and lighting for patient and passenger comfort.
  7. Takes MHU and the company’s leased vehicle to the car wash as deemed necessary
  8. Reports any MHU and company’s leased vehicle issues to the Director of Rural Health immediately and follows-up for maintenance as needed
  9. Assists with the loading and unloading of equipment and supplies daily before and after MHU Clinics
  10. Assist on the farms with patient registration and other tasks as assigned.

Requirements

  1. High school diploma or GED
  2. Valid state driver’s license
  3. Clean driving record
  4. Current BLS certification

Compensation

$15+ based on experience

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Support Services

Bear: Healthcare Coordinator

WESTSIDE IS LOOKING FOR HEALTH CARE COORDINATORS!

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Healthcare Coordinator organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
  2. Assess patient and family preferences for method of receiving information
  3. Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
  4. Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  5. Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
  6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
  7. Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
  8. Collaborate with available community programs or internal departments to provide assistance to patients
  9. Process necessary prior authorizations and insurance referrals as assigned
  10. Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
  11. Collect data related to healthcare coordination

Requirements

  1. High school diploma or GED
  2. One year of work experience in the medical or health insurance field
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic medical record software

Compensation

based on experience

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Bear: Enrollment Specialist (Health Insurance)

WESTSIDE IS LOOKING FOR INSURANCE ENROLLMENT SPECIALISTS!

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.

We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
  2. Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
  3. Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
  4. Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
  5. Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
  6. Complete timely, detailed reports for all patient/consumer activities and outreach events
  7. Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
  8. Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
  9. Attend all required meetings and trainings
  10. Develop extensive knowledge of health care and social service resources available in the community
  11. Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state

Requirements

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events

Compensation

based on experience

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Dover: Clinical Operations Coordinator

WESTSIDE IS LOOKING FOR A COORDINATOR FOR THE CLINICAL OPERATIONS TEAM!

JOIN A TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Clinical Operations Coordinator assists with the coordination and completion of administrative tasks supporting the Clinical Operations team. This includes tracking and managing recurring processes as well as handling information requests, exhibiting discretion and good judgment consistently, and providing excellent customer service to individuals internally and externally. The Clinical Operations Coordinator will also serve as main point of contact facilitating learner experiences with our clinical operations teams across all health centers by working closely with education institutions.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES

  1. Provide administrative support to the clinical operations team, including preparing correspondence, maintaining appointment calendars and expense reports, and coordinating their clinical schedules (for example MA Visits, Nurse Visits) with the scheduling department when needed.
  2. Arrange meetings, agendas and events as approved and provide requested support for these meetings, including compiling presentations, sending reminders, and following up on assigned tasks discussed in meetings.
  3. Manage ordering, tracking, and distribution of supplies (such as clinical supplies, Clinical Operations badges, etc.) to support clinical team.
  4. Assist with completion of required reporting as assigned, including HRSA inventory reporting.
  5. Schedule and coordinate clinical operations candidate itineraries, including coordinating shadow sessions with site management .
  6. Coordinate with various departments and teams, including Human Resources, Scheduling, clinical leadership, credentialing, and with other staff members to create and maintain the onboarding schedules of new MAs and Nurses.
  7. Track and facilitate on-time completion of chart reviews and evaluations for clinical operations team members, including sending reminders, and coordinating the process of eliciting staff feedback for use in provider performance evaluations.
  8. Maintain and track all professional and organizational requirements of Medical Assistant and Nurses to support meeting position standards.

Requirements

  1. High school diploma or GED
  2. Two years of office administration or clerical support experience or training, or equivalent
  3. Experience using Microsoft Office software suite (Word, Excel, PowerPoint, Access, Publisher)
  4. Ability and availability to work 40 hours per week, predominantly regular business hours.

Compensation

BASED ON EXPERIENCE AND EDUCATION

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Dover: Enrollment Specialist (Health Insurance)

WESTSIDE IS LOOKING FOR ENROLLMENT SPECIALISTS (HEALTH INSURANCE)!

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Provide assistance to patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
  2. Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
  3. Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
  4. Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
  5. Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
  6. Complete timely, detailed reports for all patient/consumer activities and outreach events
  7. Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
  8. Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
  9. Attend all required meetings and trainings
  10. Develop extensive knowledge of health care and social service resources available in the community
  11. Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events

Compensation

based on experience

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Dover: Health Information Management Specialist

WESTSIDE IS LOOKING FOR MEDICAL RECORDS / HEALTH INFORMATION SPECIALISTS!

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Information Management (HIM) Specialist gathers, processes, and maintains patient medical records in compliance with ethical, legal, and HIPAA confidentiality regulations.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

CORE RESPONSIBILITIES

  1. Protect the security of medical records to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  2. Collect, sort, and distribute paper mail within the office.
  3. Evaluate and process incoming documents for provider review and scan into the electronic medical records (EMR) system in accordance with Westside Family Healthcare HIM Department policies.
  4. Evaluate, log, and distribute incoming patient medical forms needing provider completion; assist with form completion when appropriate as outlined in HIM department protocols.
  5. On a daily basis, collect paper medical documents from designated areas within the office sort and scan them into the EMR.
  6. After scanning, maintain paper medical records for 1 month in a secured office location, protecting them from unauthorized disclosure in accordance with HIPAA regulations.
  7. Monitor Medical Records site pool inbox on a daily basis and handle requests appropriately.
  8. Obtain patient medical records needed for the management of patient care.
  9. Send requests to HIM Supervisor to retrieve paper medical records from off-site archives as necessary.
  10. Process release of information (ROI) requests needed for patient continuity of care in accordance with Westside Family Healthcare policies and HIPAA regulations.
  11. Actively participate in PCMH team Quality Improvement activities.

Requirements

  1. High school diploma or GED
  2. Previous experience using computers and programs, including Microsoft Office
  3. Six months of medical office support training or experience.
  4. Some knowledge of HIPAA regulations.
  5. Ability to travel between work sites as requested

Compensation

based on experience

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New Castle: Nurse Informatics Specialist

WESTSIDE IS LOOKING FOR A NURSE INFORMATICS SPECIALIST!

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Nurse Informatics Specialist is a nurse who is responsible for the assessment, planning, training, implementation, evaluation and optimization of clinical informatics projects. S/he serves as the primary interface between the clinical teams and the information systems teams to ensure multi- and interdisciplinary project coordination. S/he is knowledgeable about clinical process and practice, relevant regulatory mandates, and principles of quality/safety improvement. Her/his projects are planned and implemented using evidence-based practices for understanding, guiding and delivering responsible care.

We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Evaluate and optimize clinical software utilizing established standards and protocols incorporating end user feedback.
  2. Work with subject matter experts to gather specifications for the purchase, development, and installation of clinical systems.
  3. Evaluate and implement user requests for special enhancements to clinical systems and develop solutions.
  4. Analyze and document workflows that involve complicated clinical and technical exchanges. Identifies novel ways to bridge the gap between clinical departments and Information Services Department.
  5. Identify potential process-specific problems and work collaboratively with clinical and operations staff to mitigate or resolve risk and improve quality and safety.
  6. Research, document, and facilitate resolution to issues reported by end-users. Test clinical software per guidelines and develop test scenarios.
  7. Develop and follow project work plans and lead initiatives to support change management across the organization.
  8. Assess how users are progressing with their use of clinical applications, and develop optimization/training to further develop user proficiency, adoption and satisfaction.
  9. Provide ongoing end-user support and training in the clinical information systems applications via classroom, phone, remote access or one-on-one training sessions.
  10. Develop and maintain systems' role-based training materials, assessments, curriculum and competencies.
  11. Observe and document real-time use of the EHR and other clinical information systems. Propose improvements to existing workflows based on identified challenges, best practices and industry standards, and collaborate with key staff members to redesign workflows based on these recommendations.
  12. Review and document current state workflow, complete training GAP analyses, propose improvements to the training curriculum to address identified gaps.
  13. Manage and control complex multi-departmental or organization level projects.

Requirements

  1. Master’s degree in nursing or nursing informatics.
  2. Current and active RN license.
  3. Minimum five years’ experience in clinical practice.
  4. Two years’ experience implementing or optimizing clinical systems and technology.
  5. Prior committee and/or project focused work.

Compensation

based on experience

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New Castle: Patient Services Trainer

WESTSIDE IS LOOKING FOR A PATIENT SERVICES TRAINER!

JOIN A TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The core responsibilities of the Patient Services Trainer are to train team members on and oversee the processes associated with Patient Services Representatives, Enrollment Services, and Schedulers to ensure that we are consistent in our efforts to improve patient compliance and data entry quality to maximize revenue, reporting, and compliance to our policies and procedures, including FQHC requirements and the Migrant Seasonal Agricultural Worker (MSAW) program. The incumbent monitors and follows up on the activities of all Patient Services Representatives, Enrollment Services, and Schedulers but does not manage their effort.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Identify policy and procedure related efforts that would benefit from routine review/auditing (regularly scheduled activities), such as patient registration, patient scheduling, bad addresses, incomplete scales, collection accounts, and customer service, and develop methods for ensuring that actions are completed in a timely manner using consistent methods.
  2. Identify data sources within software systems (Allscripts, Phreesia, Apricot, etc.) and extraction methods to gather data and report on employee compliance with policies and procedures. Tasks monitored will change over time but will focus on items noted above and will result in one-on-one training with staff members as needed.
  3. Work with the Associate Director of Site Operations to create a performance reporting package for leadership and Office Management teams and communicate areas of concern or opportunities for further training.
  4. Work with the Director of Revenue Cycle, Call Center Manager, and the Manager of Enrollment Services to identify areas requiring additional training for Patient Services Representatives, Scheduling team members, and Enrollment Services team members to maximize program enrollments and revenue collection.
  5. Work with Migrant Seasonal Agricultural Worker leadership team to coordinate the training of the program’s Patient Services Representatives prior to the start of the annual season. Monitor performance and provide additional training as needed.
  6. Evaluate procedures at each site to ensure standardization of workflows.
  7. Work with Office Managers to improve reporting and compliance with established procedures at all sites.
  8. Follow up to be sure patients are being enrolled in state programs (ex. SFL, HCC, Medicaid, etc.).
  9. Develop communication and training tools as a method for continual training process and present to individuals or groups and be the resource for other managers in developing their training processes and performance measures.
  10. Participate in committees, advocacy and outreach efforts as requested.
  11. Other duties as assigned.

Requirements

  1. Associates Degree in business, healthcare, or related fields
  2. A minimum of five years in a healthcare environment
  3. Excellent customer service skills
  4. Excellent analytical, investigative, verbal, written and organization skills
  5. Ability to deal with potentially stressful situations in a sensitive and caring manner
  6. Computer experience necessary
  7. Proficient user of Excel and presentation software
  8. Flexible to changes within position and organization
  9. Ability to travel between work sites
  10. Excellent interpersonal skills

Compensation

Hourly Rate Range $18 - $22

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New Castle: Scheduler

WESTSIDE IS LOOKING FOR SCHEDULERS!

$2,000 SIGNING BONUS!

JOIN THE TEAM THAT MAKES A DIFFERENCE! 

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Scheduler ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic, insurance, and financial information from English-speaking and Spanish-speaking patients in strict accordance with standard procedures.


WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation. 

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. 

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Answer incoming calls in a courteous, confidential, compassionate and professional manner, using scripting to enforce consistent patient education and staff knowledge and redirecting phone calls to other sites as needed
  2. Properly schedule patient appointments and inform patients of any necessary instructions, directions, phone numbers, addresses and fax numbers
  3. Call patients to reschedule and cancel appointments as needed
  4. Follow specific workflows for various appointment types and providers
  5. Obtain and enter new patient demographics into computer system
  6. Verify patient’s insurance eligibility and update patient information at the time of appointment scheduling
  7. Forward callers in need of triage to appropriate personnel in accordance with standard protocols
  8. Respond to scheduling messages pools, EMR mailboxes, email, bump list, etc.
  9. Check voicemail and respond to messages promptly
  10. Provide pertinent information to outside companies for patients with special needs (e.g., logistic care and transportation companies)
  11. Handle calls for deaf patients and afterwards transmit message to Definitions and request interpreter for patient’s visit with a WFH provider
  12. Navigate through various systems including EMR, AllScripts PM, Phytel (Remind/Outreach), Doctor Connect, Email, Follow My Health, WFH Intranet page, etc.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Fluency in written and spoken English and spoken Spanish
  3. Six months of experience of call center or appointment scheduling

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Six months of experience using electronic medical record software
  2. One year of work experience as a scheduler in a healthcare environment
  3. Six months of experience using Microsoft Office software

OTHER INFORMATION

Important personal characteristics for this job include attention to detail, integrity, cooperation, selfcontrol, dependability, concern for others, stress tolerance, adaptability, independence and achievement orientation. Travel is primarily local during the workday. Office hours are weekdays between 8 a.m. and 8 p.m. The FLSA classification of this position is non-exempt.

Compensation

based on experience

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Newark: Health Educator

 

WESTSIDE IS LOOKING FOR HEALTH EDUCATORS! 

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.


OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
  2. Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
  3. Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
  4. Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
  5. Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
  6. Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol

Requirements

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  4. Current Basic Life Support for Healthcare Providers certification
  5. At least three years of employment as a medical assistant, preferably in an ambulatory care setting
  6. At least three years of experience using Microsoft Office software and electronic medical record software
  7. Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
  8. Reliable transportation and ability to travel independently between site

Compensation

based on experience

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Newark: Healthcare Coordinator

  

WESTSIDE IS LOOKING FOR HEALTH CARE COORDINATORS! 

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay.  The Healthcare Coordinator organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.

  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
  2. Assess patient and family preferences for method of receiving information
  3. Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
  4. Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  5. Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
  6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
  7. Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
  8. Collaborate with available community programs or internal departments to provide assistance to patients
  9. Process necessary prior authorizations and insurance referrals as assigned
  10. Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
  11. Collect data related to healthcare coordination

Requirements

  1. High school diploma or GED
  2. One year of work experience in the medical or health insurance field
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic medical record software

Compensation

based on experience

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Newark: Patient Services Representative

  

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES! 

$2,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

 Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

 
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software
  4. Fluency in written and spoken English and in spoken Spanish

Compensation

based on experience

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Wilmington: Health Educator

  

WESTSIDE IS LOOKING FOR HEALTH EDUCATORS! 

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

  

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

 
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

  

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
  2. Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
  3. Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
  4. Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
  5. Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
  6. Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol

Requirements

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  4. Current Basic Life Support for Healthcare Providers certification
  5. At least three years of employment as a medical assistant, preferably in an ambulatory care setting
  6. At least three years of experience using Microsoft Office software and electronic medical record software
  7. Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
  8. Reliable transportation and ability to travel independently between site

Compensation

based on experience

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Wilmington: Health Educator

 

WESTSIDE IS LOOKING FOR HEALTH EDUCATORS! 

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.


OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
  2. Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
  3. Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
  4. Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
  5. Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
  6. Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol

Requirements

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  4. Current Basic Life Support for Healthcare Providers certification
  5. At least three years of employment as a medical assistant, preferably in an ambulatory care setting
  6. At least three years of experience using Microsoft Office software and electronic medical record software
  7. Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
  8. Reliable transportation and ability to travel independently between site

Compensation

based on experience

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Wilmington: Healthcare Coordinator

  

WESTSIDE IS LOOKING FOR HEALTHCARE COORDINATORS! 

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Healthcare Coordinator I organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.

  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
  2. Assess patient and family preferences for method of receiving information
  3. Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
  4. Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  5. Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
  6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
  7. Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
  8. Collaborate with available community programs or internal departments to provide assistance to patients
  9. Process necessary prior authorizations and insurance referrals as assigned
  10. Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
  11. Collect data related to healthcare coordination

Requirements

  1. High school diploma or GED
  2. One year of work experience in the medical or health insurance field
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic medical record software

Compensation

based on experience

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Wilmington: Patient Services Representative

  

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES! 

$2,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish

Compensation

based on experience

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Wilmington: Patient Services Representative

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!

$2,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software

Compensation

based on experience

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Wilmington: Enrollment Specialist (Health Insurance)

WESTSIDE IS LOOKING FOR INSURANCE ENROLLMENT SPECIALISTS!

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.

We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
  2. Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
  3. Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
  4. Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
  5. Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
  6. Complete timely, detailed reports for all patient/consumer activities and outreach events
  7. Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
  8. Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
  9. Attend all required meetings and trainings
  10. Develop extensive knowledge of health care and social service resources available in the community
  11. Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state

Requirements

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events

Compensation

based on experience

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Wilmington: Medical Records/ Health Information Management Specialist

WESTSIDE IS LOOKING FOR MEDICAL RECORDS / HEALTH INFORMATION SPECIALISTS!

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Information Management (HIM) Specialist gathers, processes, and maintains patient medical records in compliance with ethical, legal, and HIPAA confidentiality regulations.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Protect the security of medical records to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  2. Evaluate and process incoming documents for provider review and scan into the electronic medical records (EMR) system in accordance with Westside Family Healthcare HIM Department policies.
  3. Evaluate, log, and distribute incoming patient medical forms needing provider completion; assist with form completion when appropriate as outlined in HIM department protocols.
  4. Monitor Medical Records site pool inbox on a daily basis and handle requests appropriately.
  5. Obtain patient medical records needed for the management of patient care.
  6. Process release of information (ROI) requests needed for patient continuity of care in accordance with Westside Family Healthcare policies and HIPAA regulations.

Requirements

  1. High school diploma or GED
  2. Previous experience using computers and programs, including Microsoft Office
  3. Six months of medical office support training or experience.
  4. Some knowledge of HIPAA regulations.
  5. Ability to travel between work sites as requested

Compensation

wage based on experience

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Wilmington: Health Information Management Specialist

 
WESTSIDE IS LOOKING FOR MEDICAL RECORDS / HEALTH INFORMATION SPECIALISTS!

$2,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Information Management (HIM) Specialist gathers, processes, and maintains patient medical records in compliance with ethical, legal, and HIPAA confidentiality regulations.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

CORE RESPONSIBILITIES

  1. Protect the security of medical records to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  2. Collect, sort, and distribute paper mail within the office.
  3. Evaluate and process incoming documents for provider review and scan into the electronic medical records (EMR) system in accordance with Westside Family Healthcare HIM Department policies.
  4. Evaluate, log, and distribute incoming patient medical forms needing provider completion; assist with form completion when appropriate as outlined in HIM department protocols.
  5. On a daily basis, collect paper medical documents from designated areas within the office sort and scan them into the EMR.
  6. After scanning, maintain paper medical records for 1 month in a secured office location, protecting them from unauthorized disclosure in accordance with HIPAA regulations.
  7. Monitor Medical Records site pool inbox on a daily basis and handle requests appropriately.
  8. Obtain patient medical records needed for the management of patient care.
  9. Send requests to HIM Supervisor to retrieve paper medical records from off-site archives as necessary.
  10. Process release of information (ROI) requests needed for patient continuity of care in accordance with Westside Family Healthcare policies and HIPAA regulations.
  11. Actively participate in PCMH team Quality Improvement activities.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Previous experience using computers and programs, including Microsoft Office
  3. Six months of medical office support training or experience.
  4. Some knowledge of HIPAA regulations.
  5. Ability to travel between work sites as requested

Compensation

based on experience

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Wilmington: Enrollment Specialist (Health Insurance)

WESTSIDE IS LOOKING FOR INSURANCE ENROLLMENT SPECIALISTS!

$2,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside is a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
  2. Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
  3. Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
  4. Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
  5. Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
  6. Complete timely, detailed reports for all patient/consumer activities and outreach events
  7. Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
  8. Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
  9. Attend all required meetings and trainings
  10. Develop extensive knowledge of health care and social service resources available in the community
  11. Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state

Requirements

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events

Compensation

based on experience

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Locations & Hours

Note that some of our hours have changed.

To schedule an appointment at one of our locations, please call (302) 224-6800.

Please fax all clinical information and/or medical health record information to (302) 322-6201.

Westside’s Provider-On-Call service is available for urgent medical questions or concerns when our office is closed, by calling (302) 655-5822.

For emergencies, dial 9-1-1 or go to the emergency room.

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