Careers

We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.  We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Westside Family Healthcare is an Equal Opportunity Employer that values diversity. We offer competitive salaries and benefit packages including health, dental and vision insurance, 401K savings retirement plan and more.

Working at Westside means working in A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making.  As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

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Administration/Business Support

New Castle: Associate Healthcare Business Analyst

OVERVIEW

The Associate Business Systems Analyst supports information management needs of various practice management departments or workflows across the organization through project participation, applications implementation, upgrades, and ongoing maintenance or enhancements.

CORE RESPONSIBILITIES

  1. Provides application support, technical guidance, and serves as a first level resolution point for issues regarding assigned applications.
  2. Troubleshoot application issues with vendor(s) and end-users to ensure technical compatibility and end-user satisfaction.
  3. Determine end-user requirements by facilitating meetings, using interviews, document analysis, requirements workshops, and task and workflow analysis.
  4. Ensures issues are identified, tracked, reported on, and resolved in a timely manner.
  5. Works under the supervision of team members and stakeholders with clearly defined guidelines and direction.
  6. Works collaboratively with end-users and management to audit workflows against developed standards.
  7. Translates acquired information into proper requirements and documents end-user workflows. Collaborates with stakeholders to create standards and manuals.
  8. Develops training material and trains end-users.
  9. Provides reports and data to assist management staff in improving operations, especially regarding data collection, quality and entry by end-users.
  10. Supports testing, optimization, and implementation of information systems. Monitors testing scenarios and methodologies to demonstrate system effectiveness. Maintains documentation on testing plans.
  11. Keeps abreast of new technology and market developments (including federal regulations).
  12. Participates in projects with some supervision. Develops and creates work plans, timelines and other appropriate documentation, identifies appropriate resources, and provides timely status reports.
  13. Adheres to HIPAA regulations for transactions, security and confidentiality.
  14. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Bachelor’s Degree in Information Technology, Computer Science or Healthcare related field;
  2. Minimum of one year installing/supporting applications or systems analysis/design/training of Registration, Scheduling, or Billing applications;
  3. Excellent analytical, oral and written communication skills. Ability to articulate facts clearly and concisely. Demonstrated ability to analyze problems and clearly articulate solutions;
  4. One year of experience using or supporting electronic health records and Microsoft Office software. Above average proficiency in Excel.

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Three years’ experience as a business analyst in a healthcare related environment;
  2. One year of experience with SAS/SQL, Cognos or Business Objects;
  3. Master’s Degree in Information Technology or Healthcare related field.

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative, strong communication skills (written and verbal), self-control.
  2. Ability to work independently and as a member of the team utilizing a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines. Demonstrate ability to collaborate and communicate effectively in a team setting
  3. Proven problem-solving skills to identify creative solutions to problems faced by patients
  4. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner with maintaining positive outlook and demeanor

Compensation

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Wilmington: Accounting Supervisor
Westside Family Healthcare Inc is looking for new accounting team members! 

Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. We are a Joint Commission  

Join our team as the Accounting Supervisor!  The Accounting Supervisor is responsible for overseeing and coordinating the daily operations of the Accounting Department. The Accounting Supervisor will manage the Staff and Senior Accountant(s). The Accounting Supervisor will ensure reports and tasks are completed timely, and that Westside has the financial systems and procedures in place to support organizational goals and comply with accounting regulations.

Responsibilities of the Accounting Supervisor

  1. Supervise the Staff and Senior Accountant(s)
  2. Ensure accounts payable, payroll, and general accounting activities are completed timely and accurately
  3. Act as backup to Staff and Senior Accountant(s)
  4. Develop and implement policies and procedures to maintain strong internal controls and ensure compliance with regulatory agencies
  5. Identifies and recommends changes to accounting policies and procedures
  6. Direct financial accounting functions to ensure timely and accurate reporting of financial information and that financial statements are free from material misstatement
  7. Prepare monthly, quarterly, and annual reporting for management and the Board of Directors
  8. Direct or prepare statistical information and reports for management, government, and other agencies
  9. Oversee the annual financial audit and any special financial audits
  10. Prepare and complete internal audits
  11. Work closely with CFO on special projects as assigned
  12. Maintain current knowledge of organizational policies and procedures, federal and state policies and directives, and current accounting standards
  13. Complete assigned strategic plan objectives
  14. Other duties as assigned

Requirements

Westside requires our Accounting Supervisor meet these requirements:

  1. Bachelor’s degree in finance or accounting
  2. Five years of accounting experience
  3. One year of management or supervisory experience
  4. Experience handling accounts payable and general ledger responsibilities

Important personal characteristics for this job include attention to detail, integrity, initiative, dependability and cooperativeness. Travel is rare. Office hours are from 8 a.m. to 5 p.m. on weekdays. The FLSA classification of this position is exempt.

PM22

Compensation

Salary Rate Range $70K - $90K

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Wilmington: External Affairs Assistant

POSITION SUMMARY

The External Affairs Assistant helps the External Affairs Department handle community relations, outreach, communications, fundraising and special event coordination. Strong writing, research and organizational skills are required. Great opportunity to develop skills and experience working with multidisciplinary, mission-driven teams.

CORE RESPONSIBILITIES

  1. Assist with the implementation of fundraising events and activities, and manage donor database.
  2. Assist with and participate in community engagement and outreach initiatives, including coordinating activities, educating at events, resource management, and networking.
  3. Support Westside Family Healthcare’s communication plan by maintaining multiple electronic communication platforms with branded content, reaching internal and external audiences.
  4. Assist with activities related to health center advocacy.
  5. Perform other duties as assigned.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Associates degree in public health, marketing, public affairs, fund development, communications or related discipline.
  2. Experience working with various electronic communication platforms, such as social media platforms and constant contact.
  3. Experience using Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  4. Ability to work occasional nights and weekends, as needed.
  5. Valid driver’s license and a clean driving record with the ability to travel among sites and off-site, as needed.

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Bachelors degree in public health, marketing, public affairs, fund development, communications or related discipline preferred.
  2. Experience with donor database software (Kindful, RaisersEdge, or similar software).
  3. More than 2 years experience working in non-profit and/or healthcare sector.

OTHER QUALIFICATIONS

  1. Excellent written and oral communication skills, and ability to effectively communicate to stakeholders at various levels, both internally and externally.
  2. Extreme attention to detail, ability to manage multiple projects simultaneously and under tight deadlines.
  3. Ability to function both independently and as a team member.
  4. Willingness to learn and take on new assignments and responsibilities.

Compensation

Hourly Rate Range $20 -$25

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Wilmington: Staff Accountant

OVERVIEW

The Staff Accountant is responsible for the timely and accurate processing of all accounts payable invoices, bank deposits, general accounting, payroll, month-end closing, and grants management cost functions within the Accounting Department.

CORE RESPONSIBILITIES

  1. Accurately code invoices and input them into Microsoft GP according to company procedures
  2. Receive, record and process cash, checks and vouchers
  3. Process all accounts payable mail and emails
  4. Resolve invoicing issues with vendors
  5. Monitor accounts payable procedures by working closely with Accounting Supervisor and Chief Financial Officer
  6. Communicate with management about accounts payable problems
  7. Debit, credit, and total accounts on computer spreadsheets and databases
  8. Classify, record, and summarize numerical and financial data to compile and keep financial records, using computers
  9. Manage corporate credit card charge activity and payments
  10. Prepare accurate reports from the General Ledger
  11. Perform month end closing activities
  12. Assist with preparation of monthly financial reports for the Board of Directors
  13. Process biweekly payroll
  14. Maintain and develop processes to ensure employees are paid accurately
  15. Develop and maintain a cost accounting system in conjunction with grants management
  16. Invoice and reconcile grants to the General Ledger

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Bachelor’s degree in accounting
  2. One year of accounting experience preferred
  3. Experience handling accounts payable, payroll and general ledger responsibilities

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Nonprofit experience
  2. Grants management experience

OTHER INFORMATION

Important personal characteristics for this job include attention to detail, integrity, initiative, dependability and cooperativeness. Travel is rare. Office hours are from 8 a.m. to 5 p.m. on weekdays. There are no supervisory responsibilities. The FLSA classification of this position is exempt.

Compensation

Salary Rate Range $50K - $60 K

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Clinical Support Services

Bear: Clinical Floor Supervisor

 

The Clinical Floor Supervisor (CFS) coordinates and supervises the care provided by a designated group of Medical Assistants (MAs), ensuring that they adhere to Westside’s standards and procedures in all aspects of their work. The CFS may also assess patient health problems and needs, maintain medical records, advise patients on health maintenance and disease prevention, coordinate with other members of the patient care teams and act as a clinical resource for the team.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant is responsible for initial preparation of the patient and assisting the provider during patient examinations. Responsibilities include stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, Spanish language interpretation and patient education.

CORE RESPONSIBILITIES

1. Schedule and monitor the performance of daily tasks by the designated MA group to ensure they are working in accordance with Westside’s standards, policies and procedures

2. Remain present throughout the clinical sessions to provide guidance and training as needed to the MA team

3. Work with Human Resources and the Manager of Clinical Operations to complete the MA group’s timesheets, performance evaluations, performance improvement plans and formal corrective actions documentation when needed

4. Work with other Clinical Floor Supervisors to complete the weekly MA staffing schedule, monitor MA attendance and adequately communicate any and all last-minute schedule changes to all affected personnel

5. Work with other Clinical Floor Supervisors to ensure efficient patient flow during the sessions, rooming and delegating tasks as necessary to MA team members

6. Participate in the recruiting, interviewing, orientation and training of new MA team members

7. Organize and lead monthly team meetings

8. Meet with the Manager of Clinical Operations on a routine basis to ensure good communication and to address any issues or opportunities for site improvement

9. Work in conjunction with the Clinical Inventory Supervisor to order and maintain vaccine and supply inventory as needed and help keep the site compliant with The Joint Commission standards

10. Assist the MA team and providers in completing tasks when necessary

11. Maintain Medical Assistant certification and CPR/BLS certification

Requirements

 

MINIMUM OBJECTIVE QUALIFICATIONS

1. High school diploma or GED
2. Successful completion of a medical assistant training program at an accredited institution
3. At least 5 years of experience as a medical assistant, preferably in the area of ambulatory care
4. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
5. Current certification in Basic Life Support for Healthcare Providers
6. At least six months of experience using Microsoft Office software and electronic medical record software
7. Availability to work evenings until 9 p.m. and occasional Saturday mornings
8. Reliable transportation and ability to travel independently between sites

PREFERRED OBJECTIVE QUALIFICATIONS

1. Completion of a college-level leadership or management course
2. Associate’s Degree in Allied Health, Science, Medical Assisting, or other healthcare-related field
3. Two years of experience monitoring the performance of at least six employees in an ambulatory outpatient setting
4. Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or certification by the National Board of Certification for Medical Interpreters strongly preferred
5. Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology

OTHER INFORMATION

Important personal characteristics for this position include attention to detail, initiative, dependability, integrity, cooperation, self-control, stress tolerance and concern for others.

Compensation

Hourly Rate Range $20.00 - $25.00

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New Castle: COVID Vaccine MA

 Westside Family Healthcare Inc is looking for new team members!  

Sign on Bonuses offered!

The COVID Vaccine MA is a temporary grant funded position that will perform tasks associated with the COVID Vaccination efforts of Westside Family Healthcare, supporting federal, state and location COVID-19 vaccination efforts.

CORE RESPONSIBILITIES

  1. Ability to perform various aspects of COVID vaccine clinic: draw vaccines; educate; answer questions related to COVID vaccine; administer vaccine; post vaccine monitoring; documentation; assist with vaccine coordination efforts; manage COVID vaccine inventory
  2. Serve as a clinical support during COVID clinics to administer and/or prepare doses; educate; documentation
  3. Complete pre-clinic preparation efforts, including working with department managers/supervisors to secure vaccines and clinical supplies
  4. Participate in pre-vaccine clinic huddle
  5. Address vaccine hesitancy and health literacy by supporting outreach efforts and community education
  6. Support clinic set up and clean up
  7. Provide excellent customer service while putting participants at ease
  8. Oversee and responsible for COVID Vaccine team
  9. Perform other duties and tasks as assigned
  10. Maintains compliance with all professional and organization requirements to meet position standards

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High School Diploma or GED
  2. At least 2 years of experience as a Medical Assistant in ambulatory care setting or comparable
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA, or NHCA
  4. Current BLS certification
  5. Experienced using Microsoft Office and electronic medical/health records software
  6. Ability to work a flexible schedule, which may require evenings and/or weekends
  7. Active driver’s license, reliable transportation and insurance

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Ability to read, write, and speak both Spanish and English fluently
  2. Experience managing inventory

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection
  3. Problem-solving skills to identify creative solutions to problems faced by patients and families
  4. Strong communication skills
  5. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner
  6. Ability to work independently with a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines
  7. Ability to travel independently between locations daily

Compensation

Hourly Rate Range $14.25 - $16

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New Castle: Nurse Informatics Specialist

OVERVIEW

The Nurse Informatics Specialist is a nurse who is responsible for the assessment, planning, training, implementation, evaluation and optimization of clinical informatics projects. S/he serves as the primary interface between the clinical teams and the information systems teams to ensure multi- and interdisciplinary project coordination. S/he is knowledgeable about clinical process and practice, relevant regulatory mandates, and principles of quality/safety improvement. Her/his projects are planned and implemented using evidence-based practices for understanding, guiding and delivering responsible care.

CORE RESPONSIBILITIES

  1. Evaluate and optimize clinical software utilizing established standards and protocols incorporating end user feedback.
  2. Work with subject matter experts to gather specifications for the purchase, development, and installation of clinical systems.
  3. Evaluate and implement user requests for special enhancements to clinical systems and develop solutions.
  4. Analyze and document workflows that involve complicated clinical and technical exchanges. Identifies novel ways to bridge the gap between clinical departments and Information Services Department.
  5. Identify potential process-specific problems and work collaboratively with clinical and operations staff to mitigate or resolve risk and improve quality and safety.
  6. Research, document, and facilitate resolution to issues reported by end-users. Test clinical software per guidelines and develop test scenarios.
  7. Develop and follow project work plans and lead initiatives to support change management across the organization.
  8. Assess how users are progressing with their use of clinical applications, and develop optimization/training to further develop user proficiency, adoption and satisfaction.
  9. Provide ongoing end-user support and training in the clinical information systems applications via classroom, phone, remote access or one-on-one training sessions.
  10. Develop and maintain systems' role-based training materials, assessments, curriculum and competencies.
  11. Observe and document real-time use of the EHR and other clinical information systems. Propose improvements to existing workflows based on identified challenges, best practices and industry standards, and collaborate with key staff members to redesign workflows based on these recommendations.
  12. Review and document current state workflow, complete training GAP analyses, propose improvements to the training curriculum to address identified gaps.
  13. Manage and control complex multi-departmental or organization level projects.
  14. Provide project status reporting to organizational leadership and ensure action items are completed.
  15. Mentors staff to maintain a high standard of content and consistency while acting as a professional role model.
  16. Provide input into the Westside Family Healthcare Strategic Plan objectives and work with leadership and subordinates to ensure their accomplishment.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Master’s degree in nursing or nursing informatics.
  2. Current and active RN license.
  3. Minimum five years’ experience in clinical practice.
  4. Two years’ experience implementing or optimizing clinical systems and technology.
  5. Prior committee and/or project focused work.

PREFERRED OBJECTIVE QUALIFICATIONS

 

1. Master’s degree in nursing informatics.

2. Three years of experience in an ambulatory setting.

3. American Nurses Credentialing Center (ANCC) - Nursing Informatics.

4. CPHIMS or CAHIMS.

OTHER INFORMATION

Important personal characteristics for this position include integrity, dependability, leadership, self-control, attention to detail, concern for others, stress tolerance, achievement orientation, adaptability and cooperation. Travel is primarily local during the workday. Office hours are between 8 a.m. and 5 p.m. on weekdays. The FLSA classification of this position is exempt.

Compensation

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Newark: Medical Assistant

 Join the Westside team as a Medical Assistant!

Sign-on Bonus is being offered!

The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

CORE RESPONSIBILITIES

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care
  10. Keep patients’ personal health information confidential, discussing it only with other personnel who are involved in the patient’s care, treatment or payment of services
  11. Maintain infection control checklist
  12. Maintain patient records per documentation protocol.
  13. Maintain Medical Assistant Certification, basic life support (BLS) certification and clinical competency

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

PREFERRED OBJECTIVE QUALIFICATIONS

 

  1. Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology
  2. Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or by the National Board of Certification for Medical Interpreters
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  4. Some advanced training/college courses in Allied Health, Science, Medical Assisting, or other healthcare-related field

OTHER INFORMATION

Important personal characteristics for this position include attention to detail, integrity, dependability, cooperation, self-control, stress tolerance, and concern for others. Travel is primarily local during the workday. Office hours are between 8 a.m. and 9 p.m. and occasional Saturday mornings.

Compensation

Hourly Rate Range $14.25-$16.00

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Wilmington: Medical Assistant

 Join the Westside team as a Medical Assistant!

Sign-on Bonus is being offered!

The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

CORE RESPONSIBILITIES

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care
  10. Keep patients’ personal health information confidential, discussing it only with other personnel who are involved in the patient’s care, treatment or payment of services
  11. Maintain infection control checklist
  12. Maintain patient records per documentation protocol.
  13. Maintain Medical Assistant Certification, basic life support (BLS) certification and clinical competency

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology
  2. Completion of an interpreter training course, certification by the Certification Commission for Healthcare Interpreters or by the National Board of Certification for Medical Interpreters
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  4. Some advanced training/college courses in Allied Health, Science, Medical Assisting, or other healthcare-related field

OTHER INFORMATION

Important personal characteristics for this position include attention to detail, integrity, dependability, cooperation, self-control, stress tolerance, and concern for others. Travel is primarily local during the workday. Office hours are between 8 a.m. and 9 p.m. and occasional Saturday mornings.

Compensation

Hourly Rate Range $14.25-$16.00

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Dental

Wilmington: Dental Assistant/Dental Patient Service Representative

OVERVIEW

The Dental Assistant and PSR (Patient Service Representative) acts as the dentist’s “third hand” at chair-side, sets up equipment, prepares the patient for treatment and keeps records, and also is responsible for the smooth administrative entry and exit of the dental patient, using the appropriate systems to verify and/or update patient demographic and insurance information, verify insurance eligibility and co-payments, collect and post co-payments, contact referrals to set up appointments, maintain the dental schedule and refer the patient to an Enrollment Specialist when appropriate.

CORE RESPONSIBILITIES

  1. Prepare operatory for patients with proper instruments, materials and equipment for each particular procedure
  2. Have patient seated and prepped on schedule
  3. Record all patient information accurately and completely in electronic dental record system
  4. Schedule patients for extractions and surgical procedures
  5. Review all post-operative instructions with patient following extraction and surgical procedures
  6. Take, develop and mount x-rays
  7. Keep operatories clean and properly stocked at all times
  8. Maintain proper inventory of supplies
  9. Greet patients and register patients in accordance with standard operating procedures
  10. Collect co-pays, enter payment into Dentrix and provide payer with a receipt at time of transaction
  11. Tie out daily payments received between Daily Deposit Sheet and payments in drawer
  12. Diligently manage schedule, adhering to the providers’ templates 13. Contact referrals to set up appointments
  13.  Contact referrals to set up appointments 
  14. Assist in resolving any scheduling problems or rescheduling patients when needed
  15. Complete appointment reminder phone calls
  16. Answer telephone calls in professional manner and respond to the caller by providing correct information and/or taking the appropriate action(s)

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Basic life support certification
  3. X-ray certification
  4. Six months of experience using Microsoft Office software
  5. Six months of experience using electronic dental or medical record software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Dental assistant training or experience
  2. Fluency in written and spoken English and spoken Spanish

OTHER INFORMATION

Important personal characteristics for this position include cooperation, attention to detail, integrity, dependability, self-control, concern for others, social orientation, adaptability, independence and stress tolerance. Travel is unusual. Office hours are between 8 a.m. and 9 p.m. on weekdays. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate $14.00 - $16.00

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Wilmington: Dental Patient Services Representative/ Dental Receptionist
Westside team needs a Patient Services Representative for our awesome Dental teamSign-on Bonus provided!

Join the Westside team of health care professionals as a Dental Patient Services Representative. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and copayments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.

Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. We are a Joint Commission accredited health center and have been certified as a Primary Care Medical Home.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

CORE RESPONSIBILITIES

  1. Greet all patients
  2. Distribute “New Patient” and “Health History” forms to new patients and assist with completion if needed
  3. Use two identifiers, name and date of birth, to verify patient identity
  4. Register and update current information in Dentrix, with proper spelling and verified information
  5. Verify patient’s insurance eligibility with the insurance carrier
  6. Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
  7. Tie out daily payments received between Daily Deposit Sheet and payments in drawer
  8. Diligently manage schedule, adhering to the providers’ templates
  9. Contact referrals to setup appointments
  10. Assist in resolving any scheduling problems or rescheduling patients when needed
  11. Complete appointment reminder phone calls
  12. Answer telephone calls in professional manner and respond to the caller by providing correct information and/or taking the appropriate action(s)

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in a healthcare environment
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic dental or medical record software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and spoken Spanish, including medical terminology
  2. Knowledge of the principles of community health care and services to special populations
  3. Previous experience providing interpretation in a healthcare environment

OTHER INFORMATION

Important personal characteristics for this position include attention to detail, integrity, cooperation, self-control, dependability, concern for others, stress tolerance, adaptability, independence and achievement orientation. Travel is primarily local during the workday. Office hours are between 8 a.m. and 9 p.m. on weekdays. The FLSA classification of this position is non-exempt.

Compensation

based on experience $14/hour to start

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Nursing

Bear: RN Case Manager

 

Be a part of a team that makes a difference!

Sign On Bonus offered! 

Student Loan Repayment Program available.

The RN Case Manager is on-site RN who directly supports assigned care teams by managing high and rising risk patients. RN Case Manager will case-manage patients/populations who are most at risk for health deterioration, sentinel events and/or poor health outcomes; including but not limited to: coumadin patients; uncontrolled/poorly controlled DM patients, prenatal patients, high utilization ER/hospital patients and any other patient requiring additional support to achieve healthy outcomes. The RN Case Manager will work closely with the Clinical Floor Supervisor to coordinate day-to-day clinical care efforts, including but not limited to identifying and implementing nurse interventions to improve patient health outcomes.

CORE RESPONSIBILITIES

  1. Manage a caseload of patients/populations identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols. Evaluate outcomes of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality.
  2. Collaborate daily with Clinical Floor Supervisor to coordinate clinical care efforts related to assigned medical team. Participate in daily huddles with the Nurse Team to identify patients’ needs and care gaps. Delegate patient care based on patients’ needs, keeping the patients’ providers informed.
  3. Provide ambulatory care support as a member of the care team; which may include, but is not limited to walk-in and/or telephone triage
  4. Maintain compliance with all professional and organizational requirements to meet position standards.
  5. Ability to efficiently perform the core responsibilities outlined in the RN Care Manager Job description; participate in quality improvement activities and initiatives; other duties as assigned or requested.
  6. Serve as a mentor/coach to fellow team members, students and/or volunteers.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an Associate Degree of Nursing AND at least 2 years of relevant RN experience
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action 3. Current BLS certification
  3. Active Ambulatory Care Certification (AMB-BC)
  4. Ability and availability to work 40 hours per week, Monday – Friday; including rotating Saturday coverage

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Active Nursing Case Management Certification (CMGT-BC)
  2. Ability to read, write, and speak both Spanish and English fluently

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection
  3. Proven problem-solving skills to identify creative solutions to problems faced by patients and families 4. Strong communication skills
  4. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner
  5. Ability to work independently with a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines

Compensation

Salary Rate Range $29.00 - $35.00 hourly

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Bear: Team RN

 

Be a part of a team that makes a difference!

Sign On Bonus offered! 

Student Loan Repayment Program available.

The Team RN is an integral member of the patient care team, providing clinical care management, coordination services throughout the continuum of care and serves as the team nurse. The Team RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development. The nurse process and established protocols will be used to coordinate the delivery of care consistent with a teambased, patient-centered approach to provide health services and education to patients and families through effective partnership with patient’s medical home team, community resources, medical professionals, pharmacies and the Westside Family Healthcare organization. The Team RN will provide safe, therapeutic, efficient, quality care in all patient interactions.

CORE RESPONSIBILITIES

  1. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care. Participates in daily huddles with the Nurse team.
  2. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention
  3. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  4. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
  5. Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
  6. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  7. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  8. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
  9. Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
  10. Participates in quality improvement activities and initiatives
  11. Maintains compliance with all professional and organization requirements to meet position standards
  12. Team RN III ONLY: those meeting qualifications and demonstrating an interest in progression towards RN Case Manager role will be assigned a mentor. Upon successful training, may be assigned small caseload of patients for management

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with a Bachelor of Science in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Experience in an ambulatory care setting and/or Medical Surgical
  2. Ability to read, write, and speak both Spanish and English fluently

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection
  3. Problem-solving skills to identify creative solutions to problems faced by patients and families
  4. Strong communication skills
  5. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner
  6. Ability to work independently with a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines

Compensation

Salary Rate Range $28.23 - $35.00 hourly

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Newark: RN Case Manager

 

Be a part of a team that makes a difference!

Sign On Bonus offered! 

Student Loan Repayment Program available.


The RN Case Manager is on-site RN who directly supports assigned care teams by managing high and rising risk patients. RN Case Manager will case-manage patients/populations who are most at risk for health deterioration, sentinel events and/or poor health outcomes; including but not limited to: coumadin patients; uncontrolled/poorly controlled DM patients, prenatal patients, high utilization ER/hospital patients and any other patient requiring additional support to achieve healthy outcomes. The RN Case Manager will work closely with the Clinical Floor Supervisor to coordinate day-to-day clinical care efforts, including but not limited to identifying and implementing nurse interventions to improve patient health outcomes.

CORE RESPONSIBILITIES

  1. Manage a caseload of patients/populations identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols. Evaluate outcomes of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality.
  2. Collaborate daily with Clinical Floor Supervisor to coordinate clinical care efforts related to assigned medical team. Participate in daily huddles with the Nurse Team to identify patients’ needs and care gaps. Delegate patient care based on patients’ needs, keeping the patients’ providers informed.
  3. Provide ambulatory care support as a member of the care team; which may include, but is not limited to walk-in and/or telephone triage
  4. Maintain compliance with all professional and organizational requirements to meet position standards.
  5. Ability to efficiently perform the core responsibilities outlined in the RN Care Manager Job description; participate in quality improvement activities and initiatives; other duties as assigned or requested.
  6. Serve as a mentor/coach to fellow team members, students and/or volunteers.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an Associate Degree of Nursing AND at least 2 years of relevant RN experience
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action 3. Current BLS certification
  3. Active Ambulatory Care Certification (AMB-BC)
  4. Ability and availability to work 40 hours per week, Monday – Friday; including rotating Saturday coverage

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Active Nursing Case Management Certification (CMGT-BC)
  2. Ability to read, write, and speak both Spanish and English fluently

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection
  3. Proven problem-solving skills to identify creative solutions to problems faced by patients and families 4. Strong communication skills
  4. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner
  5. Ability to work independently with a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines

Compensation

Salary Rate Range $29.00 - $35.00 hourly

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Wilmington: Lead Nurse

Join the Westside Nursing Team!  Sign on Bonus offered!

The Lead Nurse is a working RN Case Manager who will work closely with the Nurse Supervisor and serve as the on-site RN support, being a point of contact for the site RN team during daily operations. The Lead Nurse will support the growth and development of the site RN team by providing mentorship, acting as a clinical resource. The Lead RN will support the Nurse Supervisor by ensuring the site RN team adheres to Westside’s clinical and operational standards, policies and procedures in all aspects of their work. The Lead Nurse is also responsible for maintaining a caseload of patients.

CORE RESPONSIBILITIES

  1. Provide leadership and support to site RN team, including orientation and ongoing training when needed, as directed by the Nurse Supervisor and continuously practicing, enforcing and educating staff regarding safety standards.
  2. Oversee assigned nurse team performance of their daily tasks as described in their job description to ensure work is completed efficiently and in accordance with Westside’s standards, policies and procedures. Delegate tasks to Nurses as necessary and appropriate, utilizing a synergistic approach.
  3. Provide support with education and implementation of workflow changes resulting from the addition or revision of policies and processes.
  4. Manage a caseload of patients/populations identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process. Evaluate outcomes of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality.
  5. Participate in the daily huddle
  6. Provide ambulatory care support as a member of the care team; which may include, but is not limited to walk-in and/or telephone triage
  7. Maintain compliance with all professional and organizational requirements to meet position standards.
  8. Ability to efficiently perform the core responsibilities outlined in all RN Job description; participate in quality improvement activities and initiatives; other duties as assigned or requested.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an Associate Degree of Nursing AND minimum of 5 years experience in ambulatory care setting or comparable
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification
  4. Ability and availability to work 40 hours per week, including rotating Saturday coverage
  5. Current Ambulatory Care Nursing Certifications (RN-BC)

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Nursing Case Management Certification (RN-BC), Pediatric Nursing Certification (RN-BC), or Psychiatric-Mental Health Nursing Certification (RN-BC)
  2. Prior supervisory and/or management experience
  3. Ability to read, write, and speak both Spanish and English fluently

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative, strong communication skills (written and verbal), self-control.
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection tools
  3. Proven problem-solving skills to identify creative solutions to problems faced by patients and families
  4. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner with maintaining positive outlook and demeanor
  5. Ability to work independently and as a member of the team utilizing a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines

Compensation

Salary Rate Range $30-$37 hourly

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Wilmington: Nurse - LPN

 The LPN is an integral member of the patient care team, providing clinical care management, coordination services throughout the continuum of care and serves as the team nurse. The LPN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development. The nurse process and established protocols are implemented to coordinate the delivery of care consistent with a team-based, patient-centered approach to provide health services and education to patients and families through effective partnership with patient’s medical home team, community resources, medical professionals, pharmacies and the Westside Family Healthcare organization. The LPN will provide safe, therapeutic, efficient, quality care in all patient interactions within scope of practice.

  

  1. Understand and operates within the LPN scope of practice
  2. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care. Participates in daily huddles with the care team.
  3. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention
  4. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  5. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in achieving self-management and improved outcomes
  6. Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
  7. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  8. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  9. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone patient interactions utilizing established protocols 
  10. Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
  11. Participates in quality improvement activities and initiatives
  12. Maintains compliance with all professional and organization requirements to meet position standards

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Active LPN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  2. Current BLS certification

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Experience in an ambulatory care setting and/or Medical Surgical
  2. Ability to read, write, and speak both Spanish and English fluently

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection
  3. Problem-solving skills to identify creative solutions to problems faced by patients and families
  4. Strong communication skills 
  5. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner
  6. Ability to work independently with a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines

Compensation

44k-50k

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Wilmington: RN Case Manager

 

Be a part of a team that makes a difference!

Sign On Bonus offered! 

Student Loan Repayment Program available.


The RN Case Manager is on-site RN who directly supports assigned care teams by managing high and rising risk patients. RN Case Manager will case-manage patients/populations who are most at risk for health deterioration, sentinel events and/or poor health outcomes; including but not limited to: coumadin patients; uncontrolled/poorly controlled DM patients, prenatal patients, high utilization ER/hospital patients and any other patient requiring additional support to achieve healthy outcomes. The RN Case Manager will work closely with the Clinical Floor Supervisor to coordinate day-to-day clinical care efforts, including but not limited to identifying and implementing nurse interventions to improve patient health outcomes.

CORE RESPONSIBILITIES

  1. Manage a caseload of patients/populations identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols. Evaluate outcomes of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality.
  2. Collaborate daily with Clinical Floor Supervisor to coordinate clinical care efforts related to assigned medical team. Participate in daily huddles with the Nurse Team to identify patients’ needs and care gaps. Delegate patient care based on patients’ needs, keeping the patients’ providers informed.
  3. Provide ambulatory care support as a member of the care team; which may include, but is not limited to walk-in and/or telephone triage
  4. Maintain compliance with all professional and organizational requirements to meet position standards.
  5. Ability to efficiently perform the core responsibilities outlined in the RN Care Manager Job description; participate in quality improvement activities and initiatives; other duties as assigned or requested.
  6. Serve as a mentor/coach to fellow team members, students and/or volunteers.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an Associate Degree of Nursing AND at least 2 years of relevant RN experience
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action 3. Current BLS certification
  3. Active Ambulatory Care Certification (AMB-BC)
  4. Ability and availability to work 40 hours per week, Monday – Friday; including rotating Saturday coverage

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Active Nursing Case Management Certification (CMGT-BC)
  2. Ability to read, write, and speak both Spanish and English fluently

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection
  3. Proven problem-solving skills to identify creative solutions to problems faced by patients and families 4. Strong communication skills
  4. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner
  5. Ability to work independently with a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines

Compensation

Salary Rate Range $29.00 - $35.00 hourly

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Wilmington: Team RN

 

Be a part of a team that makes a difference!

Sign On Bonus offered! 

Student Loan Repayment Program available.


The Team RN is an integral member of the patient care team, providing clinical care management, coordination services throughout the continuum of care and serves as the team nurse. The Team RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development. The nurse process and established protocols will be used to coordinate the delivery of care consistent with a teambased, patient-centered approach to provide health services and education to patients and families through effective partnership with patient’s medical home team, community resources, medical professionals, pharmacies and the Westside Family Healthcare organization. The Team RN will provide safe, therapeutic, efficient, quality care in all patient interactions.

CORE RESPONSIBILITIES

  1. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care. Participates in daily huddles with the Nurse team.
  2. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention
  3. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  4. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
  5. Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
  6. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  7. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  8. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
  9. Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
  10. Participates in quality improvement activities and initiatives
  11. Maintains compliance with all professional and organization requirements to meet position standards
  12. Team RN III ONLY: those meeting qualifications and demonstrating an interest in progression towards RN Case Manager role will be assigned a mentor. Upon successful training, may be assigned small caseload of patients for management

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with a Bachelor of Science in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Experience in an ambulatory care setting and/or Medical Surgical
  2. Ability to read, write, and speak both Spanish and English fluently

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection
  3. Problem-solving skills to identify creative solutions to problems faced by patients and families
  4. Strong communication skills
  5. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner
  6. Ability to work independently with a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines

Compensation

Salary Rate Range $28.23 - $35.00 hourly

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Wilmington: Team RN (Floater)

Be a part of a team that makes a difference!

Sign On Bonus offered!

Student Loan Repayment Program available.

The Team RN is an integral member of the patient care team, providing clinical care management, coordination services throughout the continuum of care and serves as the team nurse. The Team RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development. The nurse process and established protocols will be used to coordinate the delivery of care consistent with a teambased, patient-centered approach to provide health services and education to patients and families through effective partnership with patient’s medical home team, community resources, medical professionals, pharmacies and the Westside Family Healthcare organization. The Team RN will provide safe, therapeutic, efficient, quality care in all patient interactions.

CORE RESPONSIBILITIES

  1. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care. Participates in daily huddles with the Nurse team.
  2. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention
  3. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  4. Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
  5. Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
  6. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  7. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  8. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
  9. Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
  10. Participates in quality improvement activities and initiatives
  11. Maintains compliance with all professional and organization requirements to meet position standards
  12. Team RN III ONLY: those meeting qualifications and demonstrating an interest in progression towards RN Case Manager role will be assigned a mentor. Upon successful training, may be assigned small caseload of patients for management

PM22

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with a Bachelor of Science in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Experience in an ambulatory care setting and/or Medical Surgical
  2. Ability to read, write, and speak both Spanish and English fluently

OTHER QUALIFICATIONS

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control
  2. Knowledge of community resources, culturally competent nursing care, and use of EMR, spreadsheets and data collection
  3. Problem-solving skills to identify creative solutions to problems faced by patients and families
  4. Strong communication skills
  5. Ability to handle difficult situations involving patients, families, physicians or others in a professional manner
  6. Ability to work independently with a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines

Compensation

Salary Rate Range $28.23 - $35.00 hourly

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Outreach Support Services

Bear: Community Navigator/ Health Insurance Enrollment Specialist
Join the Westside Team of Healthcare Professionals! We need you to help our community members navigate the world of health insurance coverage!Sign-on Bonus given!

  

Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. We are a Joint Commission accredited health center and have been certified as a Primary Care Medical Home.  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

Community Navigators remove barriers to healthcare by connecting uninsured people, who reside in Delaware (consumers), to programs that make healthcare more affordable. They work in the community to provide education about affordable health care coverage options through one-on-one interactions and outreach events, and provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace (Marketplace), Health Care Connection (HCC), and Screening for Life (SFL). Community Navigators are also responsible for connecting members of the community to a medical home. 

CORE RESPONSIBILITIES

  1. Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
  2. Continuously comply with all required Navigator duties as outlined by CMS.
  3. Protect personally identifiable information (PII) to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  4. Develop an individual work plan that outlines personal outreach activity and enrollment goals. Prepare checklists that assist you to reach these goals.
  5. Establish a professional relationship and work cooperatively with community partners. Identify opportunities to create a referral system with them.
  6. Conduct health insurance literacy education/presentations and sessions regarding the importance of primary and preventative care at community-based organization events and during one-on-one interactions with consumers. Distribute written educational materials at outreach events and other public locations.
  7. Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
  8. Complete timely, detailed reports for all consumer activities and outreach events.
  9. Develop extensive knowledge of health care resources available in the community.
  10. Attend all required meetings and trainings.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or Haitian Creole, or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation which can fit outreach materials (such as tent, folding table, chair, and flyers), and ability to travel independently between work locations, including outreach events
  5. Ability to lift at least 35 pounds
  6. Willingness to work evenings and/or weekends, as needed
  7. Willingness to deliver presentations at public events
  8. Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Associate’s or Bachelor’s degree
  2. Teaching and/or public speaking experience
  3. Two or more years working in healthcare or community support programs
  4. Case management experience

OTHER INFORMATION

Important personal characteristics for this position include self-control, integrity, dependability, attention to detail, independence, adaptability, flexibility, stress tolerance, excellent people and communications skills (both verbal and written), and a genuine concern for others while maintaining the ability to uphold professional boundaries. The work environment is varied, and includes primary healthcare clinical sites, administrative office locations, and public settings. This is a full-time position (40 hours per week). Hours of work are varied and may include morning, afternoon, evening, and weekend hours. This position has no supervisory responsibilities. The FLSA classification of this position is non-exempt.

PM22

Compensation

Hourly Rate Range $14.00 - $16.00

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Dover: Community Navigator

 Join the Westside Team!

Sign-on Bonus offered!  

OVERVIEW

Community Navigators remove barriers to healthcare by connecting uninsured people, who reside in Delaware (consumers), to programs that make healthcare more affordable. They work in the community to provide education about affordable health care coverage options through one-on-one interactions and outreach events, and provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace (Marketplace), Health Care Connection (HCC), and Screening for Life (SFL). Community Navigators are also responsible for connecting members of the community to a medical home. Strong organizational skills are required.

CORE RESPONSIBILITIES

  1. Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
  2. Continuously comply with all required Navigator duties as outlined by CMS.
  3. Protect personally identifiable information (PII) to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  4. Develop an individual work plan that outlines personal outreach activity and enrollment goals. Prepare checklists that assist you to reach these goals.
  5. Establish a professional relationship and work cooperatively with community partners. Identify opportunities to create a referral system with them.
  6. Conduct health insurance literacy education/presentations and sessions regarding the importance of primary and preventative care at community-based organization events and during one-on-one interactions with consumers. Distribute written educational materials at outreach events and other public locations.
  7. Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
  8. Complete timely, detailed reports for all consumer activities and outreach events.
  9. Develop extensive knowledge of health care resources available in the community.
  10. Attend all required meetings and trainings.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or Haitian Creole, or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation which can fit outreach materials (such as tent, folding table, chair, and flyers), and ability to travel independently between work locations, including outreach events
  5. Ability to lift at least 35 pounds
  6. Willingness to work evenings and/or weekends, as needed
  7. Willingness to deliver presentations at public events
  8. Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Associate’s or Bachelor’s degree
  2. Teaching and/or public speaking experience
  3. Two or more years working in healthcare or community support programs
  4. Case management experience

OTHER INFORMATION

Important personal characteristics for this position include self-control, integrity, dependability, attention to detail, independence, adaptability, flexibility, stress tolerance, excellent people and communications skills (both verbal and written), and a genuine concern for others while maintaining the ability to uphold professional boundaries. The work environment is varied, and includes primary healthcare clinical sites, administrative office locations, and public settings. This is a full-time position (40 hours per week). Hours of work are varied and may include morning, afternoon, evening, and weekend hours. This position has no supervisory responsibilities. The FLSA classification of this position is non-exempt.

PM22

Compensation

Hourly Rate Range $14.00 - $16.00

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Dover: Family Health Ambassador
Westside team needs a Family Health Ambassador for our awesome Outreach teamSign-on Bonus provided!

Join the Westside team of health care professionals as a Family Health Ambassador.  The Family Health Ambassador (FHA) helps patients and their families to navigate and access community services and other resources and to adopt healthy behaviors. The FHA provides health promotion information, acts as a preventive disease screening liaison, provides service referrals and case management services and supports the mobile health unit clinical care team.

Core Responsibilities

1. Establish trusting relationships with patients and their families while providing general support and encouragement.

2. Provide health education, screenings, and referral support to the migrant and seasonal agricultural worker population and other low-income medically disenfranchised persons and communities residing in Kent County and western Sussex County.

3. Support the clinical care team that provides care on the mobile health unit.

4. Administer HIV testing and provide Direct Observation Therapy for Tuberculosis.

5. Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients and families.

6. Provide regular, clear and consistent reports to the Director of Rural Health Outreach regarding patient/family status and progress.

7. Maintain confidentiality of patient information in accordance with the law and Westside policies.

8. Provide transportation for clients to appointments as needed using company-supplied vehicle.

Requirements

Minimum Objective Qualifications

1. High-School Diploma or General Equivalency Diploma (G.E.D.)

2. Fluency in written and spoken English and Spanish, or English and another language spoken by migratory and seasonal agricultural workers working in Delaware

3. One year of related work or volunteer experience

4. Knowledge of community resources appropriate to the needs of patients/families

5. Six months of experience using computers and Microsoft Office software

6. Driver’s license and clean driving record

7. Ability to work evenings and nights during the summer and fall

Preferred Objective Qualifications

1. Associate degree or 18-24 college credits in human services, psychology, sociology, or general studies

2. Basic knowledge of medical terminology

3. Basic life support certification

4. Two years of related work or volunteer experience

5. Successful completion of a Community Health Worker formal training program

6. Community Health Worker certification

Other Information

Important personal characteristics for this position include attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative and self-control.

Compensation

based on experience starting at $14/hour

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Dover: Migrant and Seasonal Agricultural Worker Case Manager

OVERVIEW

The Migrant and Seasonal Agricultural Worker (MSAW) Case Manager engages in outreach efforts directed toward the migratory and seasonal agricultural worker populations to connect them with the services of Westside Family Healthcare and its collaborating partners. During the harvesting season, the MSAW Case Manager travels to farms, labor camps and other housing locations within Kent and Sussex Counties to address the health and social service needs of the migratory and seasonal agricultural workers, act as a liaison between them and social services agencies, and participate in health fairs as a lay health educator.

CORE RESPONSIBILITIES

  1. Maintain relationships with managers and crew leaders to gain access to migratory and seasonal agricultural workers and update crew, farm, agricultural worker housing maps and census data within the designated service areas
  2. Greet all agricultural workers and their family members in a friendly, courteous, helpful and professional manner
  3. Register all migratory and seasonal agricultural workers in the electronic medical system, update current patient demographic and insurance information as well as document all services via Social Services Encounters
  4. Collect payments and co-payments from patients, reconcile daily charges and payments according to route slips
  5. Refer uninsured patients to an Enrollment Specialist for assistance
  6. Utilize designated assessment tool for assessing the overall health and social service needs of agricultural workers and their family members
  7. Assist all migratory and seasonal agricultural workers who need help with completing an necessary paperwork
  8. Develop, organize, translate and produce culturally sensitive and competent health education materials needed for agricultural worker outreach and educational events geared towards the targeted population and participate in health education activities
  9. Travel to farms on a weekly basis to provide social service resources, health education enabling services and follow-up to migratory and seasonal agricultural workers
  10. Recruit health education class participants through agricultural worker community outreach
  11. Attend community meetings and participate in community events/fairs as a lay health educator as it relates to the MSAW Program
  12. Maintain records such as attendance and health education logs as required
  13. Drive the WFH van to transport patients safely to and from appointments
  14. Maintain basic life support certification

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Two years of related experience, such as community services, the healthcare environment or social services work
  3. Fluency in written and spoken English and Spanish, or English and another language spoken by migratory and seasonal agricultural workers working in Delaware
  4. Six months of experience using computers and Microsoft Office software
  5. Driver’s license and clean driving record
  6. Basic life support certification

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Associate’s or Bachelor’s degree in education, business, psychology or another health-related field 2. Experience in providing services to seasonal and/or migratory agricultural workers

OTHER INFORMATION

Important personal characteristics for this position include adaptability, independence, initiative, concern for others, friendliness and leadership. The work environment is varied and includes primary healthcare clinical sites, farms, agricultural worker housing sites (including labor camps, housing complexes and motels), public buildings and other locations where community outreach meetings are held. Travel is local and occurs on a daily basis. This is a full-time, seasonal position. Hours of work vary and can include late nights and overtime. This position has no supervisory responsibilities. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $14.00 - $17.00

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Dover: MSAW Clinical Site Lead (RN)

The Migrant Seasonal Agriculture Worker Program Site Lead serves as the on-site migrant seasonal farmworker clinical leader and will serve as a resource to the clinical staff. The Site Lead will develop expertise in clinical aspects of delivering care to the farmworker population, especially in clinical areas that are unique to this population or especially prevalent in this population, such as pesticide exposure, occupational injuries, tuberculosis, and HIV/AIDS. The Site Lead will lead this program, including creating relationships with community organizations and individuals, bringing new patients into the practice, serving as a source of information about community resources for patients and staff, and promoting preventative healthcare, healthy living, and Westside Family Healthcare (WFH) services. This position develops and maintains relationships with farm owners, growers and other community agencies servicing migratory and seasonal agricultural workers and their families and oversees the mobile health outreach program.

  1. Manage the Migratory and Seasonal Agricultural Worker Program, including management of associated personnel and mobile health unit
  2. Recruit, interview, hire and evaluate the work of staff to ensure that programs are of appropriate quality and that resources are used effectively
  3. Ensure that program activities are conducted in accordance with grant requirements and with WFH policies
  4. Serve as the on-site migrant seasonal farmworker clinical leader, being informed, supportive of, and available to providers and staff
  5. Serve as the clinical content expert on topics related to farmworker health. Participate in CME activities, including farmworker conferences, to develop and maintain this expertise
  6. Actively participate in the Migrant Seasonal Farmworker Task Force
  7. Maintain the MHU in accordance with Joint Commission standards, including stocking and maintenance of diagnostic equipment, supplies and medications needed for patient care. Perform and document daily completion of QC logs and maintain POCT before beginning patient care
  8. Maintain excellent communication and collaboration with the site Office Manager
  9. Maintain an awareness of site clinical staff concerns; elicit feedback from site clinical personnel regarding concerns and ideas for suggestions
  10. Serve as a liaison between site personnel and WFH administration
  11. Serve as a liaison between on-site clinical and office staff
  12. Assist with/develop activities related to team development
  13. Establish and maintain relationships with other agencies and organizations in community to meet community needs and plan outreach events
  14. Identify community organizations or events where outreach activities can be conducted, and coordinate WFH’s participation in activities as appropriate

Requirements

  1. State of Delaware (or compact state) Registered Nurse licensure with no restrictions or disciplinary action
  2. Minimum of 2 years’ experience as a Registered Nurse, preferably in the area of ambulatory care or comparable
  3. Current certification in Basic Life Support for Healthcare Providers
  4. Ambulatory Care Certification or commit to obtaining upon hire
  5. Five years of experience in the healthcare field, including experience working with vulnerable children and families
  6. Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology
  7. Current phlebotomy proficiency
  8. At least six months of experience with electronic medical record software
  9. Ability to travel independently to locations (reliable transportation, insured vehicle and valid driver’s license)
  10. Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness and helpfulness

Compensation

60000/year

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Dover: MSAW Driver - MHU

The Driver monitors, helps to maintain and drives the Mobile Health Unit (MHU) to designated locations to provide patient care and may also drive the company’s leased vehicle for daily transportation of Migrant and Seasonal Farm Workers to and from medical and social service appointments as needed.

  1. Using a written checklist, conducts pre- and post-trip inspections of the MHU as well as the company’s leased vehicle to ensure that they are in proper working order
  2. Operates the MHU on schedule and on the designated routes, complying with all traffic regulations to ensure that passengers have a safe and smooth ride
  3. Parks in designated spots at designated destinations, securing the MHU as required 
  4. Assists passengers, such as elderly or disabled individuals, on and off MHU as needed 
  5. Regulates heating, lighting, and ventilating systems for passenger comfort
  6. Safely and courteously picks up and drops off passengers in the company’s leased vehicle as needed
  7. Maintains records of patient transports, mileage and gas receipts to and from each destination
  8. Keeps the inside of the MHU and the company’s leased vehicle clean, removing trash after each trip
  9. Takes MHU and the company’s leased vehicle to the car wash as deemed necessary
  10. Reports any MHU and company’s leased vehicle issues to the Director of Rural Health immediately and follows-up for maintenance as needed
  11. Assists with the loading and unloading of equipment and supplies daily before and after MHU Clinics
  12. Assist on the farms with patient registration and other tasks as assigned by the Director of Rural Health or the Lead Outreach Case Manager
  13. Provides security to staff on the MHU when necessary
  14. Assists in the office with tasks assigned by Director of Rural Health Outreach or Office Manager during driving downtime
  15. Participates in committees, advocacy and outreach efforts as requested
  16. Maintain basic life support certification

Requirements

  1. High school diploma or GED
  2. Valid state driver’s license
  3. Clean driving record
  4. Able to pass Medical Examination Form for CDL Fitness Determination to certify ability to drive safely
  5. Six months experience using computers and Microsoft Office Software
  6. Basic Life Support Certification

Compensation

$15+

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Wilmington: Community Health Worker

Community Health Workers Needed! Sign On Bonus Offered!

  

Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. We are a Joint Commission accredited health center and have been certified as a Primary Care Medical Home.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

At Westside Family Healthcare, the Community Health Worker is a core member of the collaborative care team who provides social service case management directly in the communities through outreach to specific target populations. The Community Health Worker will be responsible for identifying social, emotional, environmental, financial, and other support needs for community members and established patients while connecting them with appropriate services and community resources. This position will work closely with our multidisciplinary teams and community partners to identify areas of need and resources with the goal of improving patients’ health care and outcomes.

CORE RESPONSIBILITIES

  1. Traveling between offices and communities in Delaware to conduct home visits, meetings, and outreach events in the community with individuals and established patients to provide case management by completing screenings and needs assessment, identifying social needs, developing effective service plans, collaborating with internal/external healthcare systems, coordinating care and connecting to appropriate internal and/or external community resources.
  2. Assist individuals and families in the community in accessing health and psycho-social related services, including but not limited to: obtaining a medical home, providing instructions on appropriate use of the medical home, overcoming barriers to obtaining needed medical care, behavioral health and social services while reducing cultural and socio-economic barriers between clients and institutions
  3. Facilitate community outreach and public education by participating in community events and conducting presentations in the community as needed.
  4. Coach community members and established patients in effective management of their chronic health conditions, self-care strategies, and motivate patients to be active, engaged participants in their health care.
  5. Maintain accurate and timely documentation.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High School Diploma or General Equivalency Diploma (G.E.D.)
  2. Fluency in written and spoken English and Spanish and/or Haitian Creole
  3. Related work or volunteer experience providing services to a culturally diverse populations
  4. Verifiable good driving record and reliable transportation
  5. Ability to travel independently between offices and communities throughout Delaware as needed
  6. Ability to perform duties directly in the communities as needed (up to 90% of the schedule will be required to work in communities throughout Delaware)
  7. Ability to work evenings and weekends as needed
  8. Experience using computers and Microsoft Office software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Community Health Worker certification, training program, or equivalent
  2. One year of experience as a case manager or in a related social services position
  3. Knowledge of community, social and health resources in Delaware
  4. Experience working with patients with medical conditions and mental health and/or substance use disorder

OTHER INFORMATION

  1. Attention to detail, integrity, dependability, cooperation, persistence, analytical thinking, adaptability, achievement orientation, initiative, strong communication skills (written and verbal), self-control.
  2. Ability to work independently and as a member of the team utilizing a patient-centered approach, including ability to manage multiple assignments and responsibilities, prioritize work and meet deadlines. Demonstrate ability to collaborate and communicate effectively in a team setting
  3. Proven problem-solving skills to identify creative solutions to problems faced by patients
  4. Ability to handle and de-escalate difficult situations involving patients, families, and community partners

PM22

Compensation

Hourly Rate Range $13.50 - $16.00

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Providers

Bear: Family Physician

OVERVIEW

The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

CORE RESPONSIBILITIES

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Train residents, medical students, and other health care professionals
  6. Participate in newborn rounding and after-hours call rotation as needed
  7. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  8. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  9. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
  10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of medicine
  2. Completion of an appropriate accredited medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Ability to travel between worksites as needed
  6. Certification or eligibility for certification by an applicable American Medical Specialty Board
  7. Eligibility for staff privileges to local hospitals associate with WFH
  8. Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Spanish language skills

OTHER INFORMATION

Important personal characteristics for this position include concern for others, attention to detail, integrity, dependability, self-control, analytical thinking, stress tolerance, achievement orientation, adaptability and cooperation. Travel is primarily local during the workday. Office hours are between 8 a.m. and 9 p.m. on weekdays, but may also require weekend hours. The FLSA classification of this position is exempt.

Compensation

Salary Range $180,000 - $198,694.64 - $217,390.08

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Dover: Dentist

Join the Dental Team at Westside!

Sign on Bonus $15k!

The Dentist is a member of the clinical team and works closely with the Chief Medical Officer to integrate primary medical care with oral health services. The Dentist is responsible for primary dental services for patients of Westside Family Healthcare. All activities are carried out within the scope of organizational policies and procedures as established by the Board of Directors and under the direction of the Chief Medical Officer (CMO).

CORE RESPONSIBILITIES

  1. Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments
  2. Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services
  3. Record patient-dentist interactions as they occur in patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, condition of the patient, and care or treatment received
  4. Use masks, gloves, and safety glasses to protect patients and self from infectious diseases
  5. Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services
  6. Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians
  7. Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan
  8. Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission
  9. Assist in the supervision and performance evaluation of dental staff according to established guidelines, as assigned
  10. Coordinate operations of the dental program with other community health center projects and clinical staff members
  11. Participate in WFH dental health promotion and disease prevention activities in the community
  12. Provide oversight and mentoring of dental residents as requested

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
  2. Current license to practice dentistry in the State of Delaware with unrestricted prescription privileges
  3. Basic life support certification
  4. Ability to travel between worksites as needed
  5. Eligibility for staff privileges to local hospitals as needed
  6. Experience using Microsoft Office Suite and electronic health records

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Spanish language skills
  2. Full-time experience in the practice of general dentistry

OTHER INFORMATION

Important personal characteristics for this position include attention to detail, integrity, dependability, concern for others, self-control, stress tolerance, leadership, cooperation, persistence and achievement orientation. Travel is unusual. Office hours are between 8 a.m. and 9 p.m. on weekdays and occasional Saturday mornings. The FLSA classification of this position is exempt.

Compensation

Salary Range $154,965.0- $182,312

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Wilmington: Behavioral Health Counselor

Join Westside's Mental Health Team! Sign on Bonus offered!

Join our team as a Behavioral Health Counselor. The Behavioral Health Counselor at Westside provides counseling with an emphasis on prevention, working with individuals and groups to promote optimum behavioral, mental and emotional health. The Behavioral Health Counselor may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.

  

Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. We are a Joint Commission accredited health center and have been certified as a Primary Care Medical Home.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

CORE RESPONSIBILITIES for Westside Behavioral Health Counselor

  1. Maintain confidentiality of records relating to clients' treatment
  2. Collect information about clients through interviews, observation, review of medical records and/or tests and prepare and maintain all required treatment records and reports, entering information into the electronic medical records system in accordance with policy
  3. Evaluate clients' physical or mental condition and develop, implement and modify treatment plans
  4. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or developing skills or strategies for dealing with their problems
  5. Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations
  6. Collaborate with other staff members to perform clinical assessments or develop treatment plans
  7. Counsel family members to assist them in understanding, dealing with, or supporting clients or patients
  8. Monitor clients' use of medications
  9. Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies
  10. Gather information about community mental health needs or resources that could be used in conjunction with therapy and refer patients, clients, or family members to community resources or to specialists as necessary
  11. Coordinate or direct employee workshops, courses, or training about mental health issues
  12. Assist the primary care and behavioral health teams in developing care management processes such as the use of screenings, disease management techniques, case management and patient education

OTHER INFORMATION for Behavioral Health Counselor candidates:

Important personal characteristics for this position include self-control, concern for others, integrity, stress tolerance, dependability, cooperation, initiative, persistence, independence and achievement orientation. Travel is primarily local during the workday. Office hours are between 8 a.m. and 9 p.m. on weekdays. This position has no supervisory responsibilities. The FLSA classification of this position is exempt.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Master’s degree in mental health counseling, social work, psychology or a related healthcare, social science or human services field
  2. Delaware licensure in a counseling field (i.e., Licensed Clinical Social Worker, Licensed Professional Counselor of Mental Health, Licensed Associate Counselor of Mental Health)
  3. One year of social work and behavioral health experience
  4. One year of management experience
  5. Six months of experience using Microsoft Office software suite

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish
  2. One year of management experience in the healthcare field
  3. Ability to travel independently between various Westside locations
  4. Experience using electronic medical records software

Compensation

Salary Range $48K - $60K

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Wilmington: Dental Director

OVERVIEW

The Dental Director, in collaboration with the Chief Medical Officer, develops the organizational vision for dental services integrated with primary medical care, manages the dentists who provide these services, oversees the management of dental staff, and works as a dental provider.

CORE RESPONSIBILITIES

  1. In collaboration with the Chief Medical Officer, develop the organizational vision for the provision of integrated dental services and develop and maintain a program to achieve this vision
  2. Provide leadership to the dental team, serving as a clinical resource and mentor
  3. Directly supervise the other dentists and the Director of Dental Operations, working with Human Resources to recruit, screen, hire, orient, train, direct and monitor work, provide ongoing performance feedback and formal performance evaluations, implement corrective actions and make employment termination decisions in accordance with Westside policies and procedures
  4. Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments
  5. Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services
  6. Record patient-dentist interactions as they occur in patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, condition of the patient, and care or treatment received
  7. Use masks, gloves, and safety glasses to protect patients and self from infectious diseases
  8. Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services
  9. Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians
  10. Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan
  11. Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission
  12. Coordinate operations of the dental program with other community health center projects and clinical staff members
  13. Participate in WFH dental health promotion and disease prevention activities in the community

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
  2. Current license to practice dentistry in the State of Delaware with unrestricted prescription privileges
  3. Basic life support certification
  4. Ability to travel between worksites as needed
  5. Eligibility for staff privileges at local hospitals as needed
  6. Experience using Microsoft Office Suite and electronic health records

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Spanish language skills
  2. Full-time experience in the practice of general dentistry

OTHER INFORMATION

Important personal characteristics for this position include attention to detail, integrity, dependability, concern for others, self-control, stress tolerance, leadership, cooperation, persistence and achievement-orientation. Travel is unusual. Office hours are between 8 a.m. and 9 p.m. on weekdays and occasional Saturday mornings. The FLSA classification of this position is exempt.

Compensation

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Wilmington: Dentist

Join the Dental Team at Westside!

Sign on Bonus $15k!

The Dentist is a member of the clinical team and works closely with the Chief Medical Officer to integrate primary medical care with oral health services. The Dentist is responsible for primary dental services for patients of Westside Family Healthcare. All activities are carried out within the scope of organizational policies and procedures as established by the Board of Directors and under the direction of the Chief Medical Officer (CMO).

CORE RESPONSIBILITIES

  1. Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments
  2. Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services
  3. Record patient-dentist interactions as they occur in patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, condition of the patient, and care or treatment received
  4. Use masks, gloves, and safety glasses to protect patients and self from infectious diseases
  5. Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services
  6. Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians
  7. Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan
  8. Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission
  9. Assist in the supervision and performance evaluation of dental staff according to established guidelines, as assigned
  10. Coordinate operations of the dental program with other community health center projects and clinical staff members
  11. Participate in WFH dental health promotion and disease prevention activities in the community
  12. Provide oversight and mentoring of dental residents as requested

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
  2. Current license to practice dentistry in the State of Delaware with unrestricted prescription privileges
  3. Basic life support certification
  4. Ability to travel between worksites as needed
  5. Eligibility for staff privileges to local hospitals as needed
  6. Experience using Microsoft Office Suite and electronic health records

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Spanish language skills
  2. Full-time experience in the practice of general dentistry

OTHER INFORMATION

Important personal characteristics for this position include attention to detail, integrity, dependability, concern for others, self-control, stress tolerance, leadership, cooperation, persistence and achievementorientation. Travel is unusual. Office hours are between 8 a.m. and 9 p.m. on weekdays and occasional Saturday mornings. The FLSA classification of this position is exempt.

Compensation

Salary Range $154,965.0- $182,312

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Wilmington: Family Physician

OVERVIEW

The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

CORE RESPONSIBILITIES

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Train residents, medical students, and other health care professionals
  6. Participate in newborn rounding and after-hours call rotation as needed
  7. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  8. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  9. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
  10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of medicine
  2. Completion of an appropriate accredited medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Ability to travel between worksites as needed
  6. Certification or eligibility for certification by an applicable American Medical Specialty Board
  7. Eligibility for staff privileges to local hospitals associate with WFH
  8. Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Spanish language skills

OTHER INFORMATION

Important personal characteristics for this position include concern for others, attention to detail, integrity, dependability, self-control, analytical thinking, stress tolerance, achievement orientation, adaptability and cooperation. Travel is primarily local during the workday. Office hours are between 8 a.m. and 9 p.m. on weekdays, but may also require weekend hours. The FLSA classification of this position is exempt.

Compensation

Salary Range $180,000 - $198,694.64

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Wilmington: Women's Health Nurse Practitioner

OVERVIEW

The Women’s Health Nurse Practitioner provides direct patient services to female patients with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the WHNPs.

CORE RESPONSIBILITIES

  1. Provide diagnosis and treatment of all women’s health conditions, including, but not limited to gynecological problems, STD diagnosis and treatment, prenatal/perinatal, breastfeeding, preconception and newborn retention, according to established guidelines
  2. Perform interim physical examinations for healthy patients
  3. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  4. Provide health education to patients about ways to improve, promote, and maintain their health status, including but not limited to providing educational information on disease/disease process, self-care practices, and positive lifestyle choices (i.e., diabetes, safe sex, weight loss, smoking cessation, etc.)
  5. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the ANP is present for the purpose of providing services to WFH patients
  6. Maintain timely, complete and accurate records, medication lists, and documentation of care and follow-up for administrative purposes and reimbursement of services in a timely manner
  7. Maintain competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
  8. Implement clinical education and training of clinical staff when necessary
  9. Participate in WFH performance improvement activities
  10. Participate in monthly OB team meetings
  11. Participate in WFH community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure
  3. Certification as a Women’s Health Nurse Practitioner from a qualifying credentialing center, or a Family Nurse Practitioner with a minimum of 2 years of experience in Women’s Health
  4. Clinical training and experience in ambulatory care in a community healthcare setting
  5. Basic life support certification
  6. Ability to travel between worksites and provide clinical coverage as needed

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish, including medical terminology

OTHER INFORMATION

Important personal characteristics for this position include integrity, dependability, concern for others, attention to detail, cooperativeness, self-control, analytical thinking, social orientation, independence and stress tolerance. Travel is primarily local during the workday. Office hours are between 8 a.m. and 9 p.m. on weekdays. The FLSA classification of this position is exempt.

Scope of Practice

Patients with the following conditions will be considered outside the WHNP’s scope of practice and require follow up care with a physician: (1) patients status post organ transplant; (2) patients with endstage organ failure; (3) patients requiring medical clearance for surgery; (4) patients not responding to a clinical course of care prescribed by the WHNP; and atients whose medical problems are deemed outside of the WHNP’s scope of practice, based upon the WHNP’s clinical judgment.

The WHNP may perform an initial intake on any patient. At that time, the WHNP should decide whether the patient’s medical problems are considered outside of the WHNP’s scope of services. If so, the patient will be labeled “physician only” in the practice management system and future appointments will be made with a physician only.

Patients who are status post worker’s compensation injury or motor vehicle accident may be seen by a

WHNP initially, but referred for a physician consult early in the course of therapy. Thereafter, patients may be managed by the WHNP. If the patient is not responding to the WHNP’s course of therapy, then the patient should be referred back to the physician for further evaluation and treatment.

Compensation

Salary Rate Range $49.43 - $54.12 hourly

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Support Services

Bear: Breastfeeding Peer Counselor

  

Westside team needs a Breastfeeding Peer Counselor for our awesome team!Sign-on Bonus provided!

 Join the Westside team of health care professionals as a  Breastfeeding Counselor for our nursing moms!  The Breastfeeding Peer Counselor engages pregnant and breastfeeding women as well as their partners and families in discussion and education on the merits of breastfeeding, the risks of not breastfeeding and sustaining a breastfeeding relationship with their infant.

  

Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. We are a Joint Commission accredited health center and have been certified as a Primary Care Medical Home.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

CORE RESPONSIBILITIES

  1. Counsel and educate pregnant and breastfeeding women by telephone, at Westside Family Healthcare, or through other available means
  2. Receive a caseload of WIC pregnant and breastfeeding clients on a monthly basis and make routine periodic contacts with all clients assigned
  3. Provide education, support and encouragement to pregnant and breastfeeding mothers
  4. Give basic breastfeeding information and support to new mothers
  5. Relay breastfeeding information to WIC pregnant and breastfeeding women
  6. Remain current on breastfeeding information
  7. Refer mothers according to clinic-established protocols
  8. Contact WIC-program pregnant and breastfeeding mothers on a regular basis
  9. Keep the lactation room neat and clean, appropriately stocks and maintains breastfeeding supplies and equipment
  10. Report monthly Daily Activity Logs, and Quarterly Activity Logs to WIC
  11. Organize and plan monthly education session for pregnant women and mothers focusing on breastfeeding and parenting skills

Requirements

QUALIFICATIONS

  1. High school diploma or GED required.  College courses, or degree in health related or education related field a plus
  2. Six months of experience using computers and Microsoft Office software
  3. At least 12 months of breastfeeding experience
  4. WIC-eligible-Must complete WIC Breastfeeding Counselor course after hire.
  5. Six months of experience in community services, counseling, teaching, healthcare or social services
  6. Fluency in written and spoken English and spoken Spanish preferred.

Compensation

$14 and up based on experience and education

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Bear: Health Educator

Sign On Bonus Offered!

The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.

CORE RESPONSIBILITIES

  1. Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
  2. Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
  3. Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
  4. Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
  5. Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
  6. Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol
  7. Maintain knowledge of insurance benefits, networks and CMS regulations to better inform and educate patients, nurses and providers. This includes knowledge of third-party requirements, insurance (including CMS) regulations, ICD-10 coding, guidelines and procedures.
  8. Maintain competency in required medical assistant functions and demonstrate knowledge of HIPAA by appropriately managing patient confidentiality.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  4. Current Basic Life Support for Healthcare Providers certification
  5. At least three years of employment as a medical assistant, preferably in an ambulatory care setting
  6. At least three years of experience using Microsoft Office software and electronic medical record software
  7. Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
  8. Reliable transportation and ability to travel independently between sites

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Associate’s Degree in Allied Health, Science, Medical Assisting, or other healthcare-related field
  2. Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology

OTHER QUALIFICATIONS

Important personal characteristics for this job include attention to detail, dependability, integrity, cooperation, self-control, stress tolerance, concern for others, adaptability, analytical thinking and independence. Strong written and verbal communication and interpersonal skills are required.

Compensation

Hourly Rate Range $15.75 - $20.00

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Dover: Patient Services Representative

OVERVIEW

The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

CORE RESPONSIBILITIES

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

DEMONSTRATED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

  1. Customer Service: knowledge of principles for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  2. Communication: Knowledge of the structure and content of the English language including the meaning and spelling of words and general rules of composition and grammar.
  3. Ability to operate computerized programs and data bases in order to enter, modify sensitive information/data into or from electronic medical records
  4. Knowledge of basic medical terminology
  5. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
  6. Ability to communicate effectively and professionally with employees at varying positions/departments

1

Skills:

  1. Speaking: Talking to others to convey information effectively.
  2. Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  3. Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Abilities:

  1. Oral Comprehension: The ability to listen to and understand information and idea presented through spoken words and sentences
  2. Oral expression: The ability to communicate information and ideas in speaking so others will understand.
  3. Speech Clarity: The ability to speak clearly, so others can understand you.
  4. Written Comprehension: The ability to read and understand information and idea presented in writing.
  5. Written Expression: The ability to communicate information and ideas in writing so others will understand use proper grammar and sentence structure.
  6. Deductive reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  7. Problem solving: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish
  2. Some college credits (18-24) or Associates degree in a health-related discipline or business administration
  3. Six months of experience using electronic medical record software

OTHER INFORMATION

Important personal characteristics for this job include, attention to detail, organization with ability to prioritize accurately, flexibility in adapting to schedule changes and unexpected situations, adherence to office policies and procedures, integrity, cooperation, self-control, dependability, concern for others when dealing with patients/staff in difficult situations, stress tolerance, adaptability and independence.

Travel is primarily local during the workday. Office hours are weekdays between 8 a.m. and 9 p.m. and occasional Saturday mornings. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $14.00-$16.00

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Dover: Enrollment Specialist (Health Insurance)
Join the Westside Team as an Enrollment Specialist! Sign on Bonus Offered!

 

Join the Westside team of health care professionals as an Enrollment Specialist.   Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required. 

Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. We are a Joint Commission accredited health center and have been certified as a Primary Care Medical Home.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

CORE RESPONSIBILITIES

  1. Provide assistance to patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
  2. Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
  3. Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
  4. Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
  5. Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
  6. Complete timely, detailed reports for all patient/consumer activities and outreach events
  7. Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
  8. Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
  9. Attend all required meetings and trainings
  10. Develop extensive knowledge of health care and social service resources available in the community
  11. Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
  5. Willingness to work evenings and/or weekends as needed
  6. Willingness to deliver presentations at public events
  7. Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)

OTHER INFORMATION

Important personal characteristics for this position include self-control, stress tolerance, integrity, dependability, attention to detail, independence, adaptability, flexibility, excellent people and communication skills, ability uphold professional boundaries and have genuine concern for others. The work environment is varied and includes primary healthcare clinical sites, administrative office locations and public settings. Travel is primarily local during the work day, but will extend into evenings and/or weekends as needed. This is a full-time position (40 hours per week). Hours of work are varied and may include morning, afternoon, evening and weekend hours. This position has no supervisory responsibilities. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $ 14-16

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Dover: Health Information Management Specialist

Join Westside in Medical Records!

Sign-on Bonus offered

The Health Information Management (HIM) Specialist I gathers, processes, and maintains patient medical records in compliance with ethical, legal, and HIPAA confidentiality regulations.

CORE RESPONSIBILITIES

  1. Protect the security of medical records to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  2. Collect, sort, and distribute paper mail within the office.
  3. Evaluate and process incoming documents for provider review and scan into the electronic medical records (EMR) system in accordance with Westside Family Healthcare HIM Department policies.
  4. Evaluate, log, and distribute incoming patient medical forms needing provider completion; assist with form completion when appropriate as outlined in HIM department protocols.
  5. On a daily basis, collect paper medical documents from designated areas within the office sort and scan them into the EMR.
  6. After scanning, maintain paper medical records for 1 month in a secured office location, protecting them from unauthorized disclosure in accordance with HIPAA regulations.
  7. Monitor Medical Records site pool inbox on a daily basis and handle requests appropriately.
  8. Obtain patient medical records needed for the management of patient care.
  9. Send requests to HIM Supervisor to retrieve paper medical records from off-site archives as necessary.
  10. Process release of information (ROI) requests needed for patient continuity of care in accordance with Westside Family Healthcare policies and HIPAA regulations.
  11. Actively participate in PCMH team Quality Improvement activities.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Previous experience using computers and programs, including Microsoft Office
  3. Six months of medical office support training or experience.
  4. Some knowledge of HIPAA regulations.
  5. Ability to travel between work sites as requested

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Coursework or work experience requiring the use of medical terminology.
  2. Six months of experience using an Electronic Medical Records (EMR) system.
  3. Fluency in written and spoken English and spoken Spanish.
  4. Experience using Allscripts electronic health records (EHR) system.
  5. Previous Health Information Management experience.

OTHER INFORMATION

Important personal characteristics for this job include attention to detail, cooperation, dependability, integrity, independence, initiative, adaptability, self-control, analytical thinking and achievement orientation. Travel is primarily local during the workday. Office hours are weekdays between 8 a.m. and 5 p.m. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $14.00 - $18.00

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New Castle: Hepatitis C Patient Navigator

Join the Westside Team and Make a Difference!

The Hepatitis C Patient Navigator (HCV PN) will guide individuals thorough the Hepatitis C care continuum. The patient navigator will educate patients on the importance of screening, evaluation and treatment of hepatitis C. The patient navigator will assist patients with HCV along their care continuum, and help to address barriers that may exist during their evaluation and treatment. This may include outreach to help re-engage in care, assist with appointments and medication adherence, and linkage to community resources and/or specialty care.

  

Core Responsibilities

  1. Develop a basic understanding of HCV screening, evaluation, and treatment and attend core HCV trainings at WFH.
  2. Receive a caseload of Hepatitis C patients and make routine periodic contacts with all patients assigned. This will include previously diagnosed patients and newly diagnosed HCV patients. 
  3. Provide education, support and encouragement to Hepatitis C patients and help to address barriers to care and link them to additional WFH or community resources including:    a Nurse case management, SW, MAT, behavioral health, PrEP
  4. Counsel and educate patients on Hepatitis C by in-person, by telephone, or other electronic means and encourage them to be active participants in their own healthcare.
  5. Support patients through the HCV care continuum during screening, evaluation, treatment and surveillance as needed. Provide direct reminders/phone contact to patients regarding:  a. Appointments –including new diagnosis HCV appointment, follow-up appointments, and post-treatment appointments  b. Lab work - bloodwork (baseline, on-treatment, post-treatment)  c. Imaging and Procedures – including but not limited to elastography, ultrasound, and endoscopy  d. Treatment – to assure medication adherence and need for refills, connect to nurse case manager as appropriate   e. Ability to attend/accompany patients to appointments on an as-needed basis. Act as a source of support and ongoing education during the HCV care continuum.
  6. Utilize i2i and CareMessage to assist with patient case management. Document in EMR as appropriate.
  7. Work as team member within the patient’s treatment team, especially with the treating  provider and nurse case manager. 
  8. Participate in community Hepatitis C events or programs such as HepAware

Requirements

Minimum Objective Qualifications 

  1. High school diploma or GED 
  2. Experience using computers and Microsoft Office software (Word, Excel and Outlook), and electronic medical record software

Preferred Objective Qualifications 

  1. Six months of experience in community services, counseling, teaching, healthcare or social services 
  2. College courses, Associate’s or Bachelor’s degree in education or a health-related field 
  3. Fluency in written and spoken English and spoken Spanish 

Compensation

$14 start, depends on experience

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New Castle: Scheduler

Westside needs schedulers/call center team members. Join the Team that makes a difference!

Sign on bonus offered!

The Scheduler ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic, insurance, and financial information from English-speaking and Spanish-speaking patients in strict accordance with standard procedures.

CORE RESPONSIBILITIES

  1. Answer incoming calls in a courteous, confidential, compassionate and professional manner, using scripting to enforce consistent patient education and staff knowledge and redirecting phone calls to other sites as needed
  2. Properly schedule patient appointments and inform patients of any necessary instructions, directions, phone numbers, addresses and fax numbers
  3. Call patients to reschedule and cancel appointments as needed
  4. Follow specific workflows for various appointment types and providers
  5. Obtain and enter new patient demographics into computer system
  6. Verify patient’s insurance eligibility and update patient information at the time of appointment scheduling
  7. Forward callers in need of triage to appropriate personnel in accordance with standard protocols
  8. Respond to scheduling messages pools, EMR mailboxes, email, bump list, etc.
  9. Check voicemail and respond to messages promptly
  10. Provide pertinent information to outside companies for patients with special needs (e.g., logistic care and transportation companies)
  11. Handle calls for deaf patients and afterwards transmit message to Definitions and request interpreter for patient’s visit with a WFH provider
  12. Navigate through various systems including EMR, AllScripts PM, Phytel (Remind/Outreach), Doctor Connect, Email, Follow My Health, WFH Intranet page, etc.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Fluency in written and spoken English and spoken Spanish
  3. Six months of experience of call center or appointment scheduling

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Six months of experience using electronic medical record software
  2. One year of work experience as a scheduler in a healthcare environment
  3. Six months of experience using Microsoft Office software

OTHER INFORMATION

Important personal characteristics for this job include attention to detail, integrity, cooperation, selfcontrol, dependability, concern for others, stress tolerance, adaptability, independence and achievement orientation. Travel is primarily local during the workday. Office hours are weekdays between 8 a.m. and 8 p.m. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $14.00 - $16.00

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Newark: Health Educator

Sign On Bonus Offered!

The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.

CORE RESPONSIBILITIES

  1. Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
  2. Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
  3. Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
  4. Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
  5. Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
  6. Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol
  7. Maintain knowledge of insurance benefits, networks and CMS regulations to better inform and educate patients, nurses and providers. This includes knowledge of third-party requirements, insurance (including CMS) regulations, ICD-10 coding, guidelines and procedures.
  8. Maintain competency in required medical assistant functions and demonstrate knowledge of HIPAA by appropriately managing patient confidentiality.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  4. Current Basic Life Support for Healthcare Providers certification
  5. At least three years of employment as a medical assistant, preferably in an ambulatory care setting
  6. At least three years of experience using Microsoft Office software and electronic medical record software
  7. Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
  8. Reliable transportation and ability to travel independently between sites

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Associate’s Degree in Allied Health, Science, Medical Assisting, or other healthcare-related field
  2. Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology

OTHER QUALIFICATIONS

Important personal characteristics for this job include attention to detail, dependability, integrity, cooperation, self-control, stress tolerance, concern for others, adaptability, analytical thinking and independence. Strong written and verbal communication and interpersonal skills are required.

Compensation

Hourly Rate Range $15.75 - $20.00

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Newark: Healthcare Coordinator I

Join the Westside team as a Health Care Coordinator

Sign-on Bonus is being offered

The Healthcare Coordinator I organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.

CORE RESPONSIBILITIES

  1. Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
  2. Assess patient and family preferences for method of receiving information
  3. Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
  4. Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  5. Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
  6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
  7. Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
  8. Collaborate with available community programs or internal departments to provide assistance to patients
  9. Process necessary prior authorizations and insurance referrals as assigned
  10. Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
  11. Collect data related to healthcare coordination

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in the medical or health insurance field
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic medical record software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Certificate from an accredited interpreter program
  2. Fluency in written and spoken English and Spanish, including medical terminology
  3. Previous experience providing interpretation in a healthcare environment

OTHER INFORMATION

Important personal characteristics for this job include attention to detail, integrity, cooperation, selfcontrol, dependability, concern for others, stress tolerance, adaptability, independence, and achievement orientation. Travel is primarily local during the work day. Hours of work are between 8 a.m. and 9 p.m. with an hour for lunch. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $14.00 - $17.57

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Newark: Patient Services Representative

 

Join the Westside team as a Patient Services Representative!

Sign-on Bonus is being offered!!

The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

CORE RESPONSIBILITIES

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

DEMONSTRATED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

  1. Customer Service: knowledge of principles for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  2. Communication: Knowledge of the structure and content of the English language including the meaning and spelling of words and general rules of composition and grammar.
  3. Ability to operate computerized programs and data bases in order to enter, modify sensitive information/data into or from electronic medical records
  4. Knowledge of basic medical terminology
  5. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
  6. Ability to communicate effectively and professionally with employees at varying positions/departments

Skills:

  1. Speaking: Talking to others to convey information effectively.
  2. Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  3. Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Abilities:

  1. Oral Comprehension: The ability to listen to and understand information and idea presented through spoken words and sentences
  2. Oral expression: The ability to communicate information and ideas in speaking so others will understand.
  3. Speech Clarity: The ability to speak clearly, so others can understand you.
  4. Written Comprehension: The ability to read and understand information and idea presented in writing.
  5. Written Expression: The ability to communicate information and ideas in writing so others will understand use proper grammar and sentence structure.
  6. Deductive reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  7. Problem solving: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish
  2. Some college credits (18-24) or Associates degree in a health-related discipline or business administration
  3. Six months of experience using electronic medical record software

OTHER INFORMATION

Important personal characteristics for this job include, attention to detail, organization with ability to prioritize accurately, flexibility in adapting to schedule changes and unexpected situations, adherence to office policies and procedures, integrity, cooperation, self-control, dependability, concern for others when dealing with patients/staff in difficult situations, stress tolerance, adaptability and independence.

Travel is primarily local during the workday. Office hours are weekdays between 8 a.m. and 9 p.m. and occasional Saturday mornings. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $14.00 -$16.00

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Wilmington: Enrollment Specialist

Join the Westside team as an Enrollment Specialist!

Sign-on Bonus!

Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.

CORE RESPONSIBILITIES

  1. Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
  2. Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
  3. Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
  4. Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
  5. Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
  6. Complete timely, detailed reports for all patient/consumer activities and outreach events
  7. Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
  8. Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
  9. Attend all required meetings and trainings
  10. Develop extensive knowledge of health care and social service resources available in the community
  11. Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
  5. Willingness to work evenings and/or weekends as needed
  6. Willingness to deliver presentations at public events
  7. Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Associate’s or Bachelor’s degree
  2. Two or more years working in healthcare or community support programs
  3. Case management experience
  4. Teaching and/or public speaking experience

OTHER INFORMATION

Important personal characteristics for this position include self-control, stress tolerance, integrity, dependability, attention to detail, independence, adaptability, flexibility, excellent people and communication skills, ability uphold professional boundaries and have genuine concern for others. The work environment is varied and includes primary healthcare clinical sites, administrative office locations and public settings. Travel is primarily local during the work day, but will extend into evenings and/or weekends as needed. This is a full-time position (40 hours per week). Hours of work are varied and may include morning, afternoon, evening and weekend hours. This position has no supervisory responsibilities. The FLSA classification of this position is non-exempt.

PM22

Compensation

Hourly Rate Range $14-16

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Wilmington: Health Educator

OVERVIEW

The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.

CORE RESPONSIBILITIES

  1. Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
  2. Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
  3. Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
  4. Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
  5. Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
  6. Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol
  7. Maintain knowledge of insurance benefits, networks and CMS regulations to better inform and educate patients, nurses and providers. This includes knowledge of third-party requirements, insurance (including CMS) regulations, ICD-10 coding, guidelines and procedures.
  8. Maintain competency in required medical assistant functions and demonstrate knowledge of HIPAA by appropriately managing patient confidentiality.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  4. Current Basic Life Support for Healthcare Providers certification
  5. At least three years of employment as a medical assistant, preferably in an ambulatory care setting
  6. At least three years of experience using Microsoft Office software and electronic medical record software
  7. Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
  8. Reliable transportation and ability to travel independently between sites

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Associate’s Degree in Allied Health, Science, Medical Assisting, or other healthcare-related field
  2. Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology

OTHER QUALIFICATIONS

Important personal characteristics for this job include attention to detail, dependability, integrity, cooperation, self-control, stress tolerance, concern for others, adaptability, analytical thinking and independence. Strong written and verbal communication and interpersonal skills are required.

Compensation

Hourly Rate Range $15.75 - $20.00

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Wilmington: Health Educator

OVERVIEW

The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.

CORE RESPONSIBILITIES

  1. Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
  2. Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
  3. Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
  4. Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
  5. Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
  6. Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol
  7. Maintain knowledge of insurance benefits, networks and CMS regulations to better inform and educate patients, nurses and providers. This includes knowledge of third-party requirements, insurance (including CMS) regulations, ICD-10 coding, guidelines and procedures.
  8. Maintain competency in required medical assistant functions and demonstrate knowledge of HIPAA by appropriately managing patient confidentiality.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  4. Current Basic Life Support for Healthcare Providers certification
  5. At least three years of employment as a medical assistant, preferably in an ambulatory care setting
  6. At least three years of experience using Microsoft Office software and electronic medical record software
  7. Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
  8. Reliable transportation and ability to travel independently between sites

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Associate’s Degree in Allied Health, Science, Medical Assisting, or other healthcare-related field
  2. Fluency in written and spoken English and spoken Spanish, including knowledge of medical terminology

OTHER QUALIFICATIONS

Important personal characteristics for this job include attention to detail, dependability, integrity, cooperation, self-control, stress tolerance, concern for others, adaptability, analytical thinking and independence. Strong written and verbal communication and interpersonal skills are required.

Compensation

Hourly Rate Range $15.75 - $20.00

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Wilmington: Healthcare Coordinator I

Join the Westside team as a Health Care Coordinator

Sign-on Bonus is being offered

The Healthcare Coordinator I organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.

CORE RESPONSIBILITIES

  1. Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
  2. Assess patient and family preferences for method of receiving information
  3. Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
  4. Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  5. Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
  6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
  7. Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
  8. Collaborate with available community programs or internal departments to provide assistance to patients
  9. Process necessary prior authorizations and insurance referrals as assigned
  10. Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
  11. Collect data related to healthcare coordination

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in the medical or health insurance field
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic medical record software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Certificate from an accredited interpreter program
  2. Fluency in written and spoken English and Spanish, including medical terminology
  3. Previous experience providing interpretation in a healthcare environment

OTHER INFORMATION

Important personal characteristics for this job include attention to detail, integrity, cooperation, selfcontrol, dependability, concern for others, stress tolerance, adaptability, independence, and achievement orientation. Travel is primarily local during the work day. Hours of work are between 8 a.m. and 9 p.m. with an hour for lunch. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $14.00 - $17.57

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Wilmington: Patient Services Representative

 Join the Westside team as a Patient Services Representative!

Sign-on Bonus is being offered!!

The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

CORE RESPONSIBILITIES

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

DEMONSTRATED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

  1. Customer Service: knowledge of principles for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  2. Communication: Knowledge of the structure and content of the English language including the meaning and spelling of words and general rules of composition and grammar.
  3. Ability to operate computerized programs and data bases in order to enter, modify sensitive information/data into or from electronic medical records
  4. Knowledge of basic medical terminology
  5. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
  6. Ability to communicate effectively and professionally with employees at varying positions/departments

Skills:

  1. Speaking: Talking to others to convey information effectively.
  2. Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  3. Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Abilities:

  1. Oral Comprehension: The ability to listen to and understand information and idea presented through spoken words and sentences
  2. Oral expression: The ability to communicate information and ideas in speaking so others will understand.
  3. Speech Clarity: The ability to speak clearly, so others can understand you.
  4. Written Comprehension: The ability to read and understand information and idea presented in writing.
  5. Written Expression: The ability to communicate information and ideas in writing so others will understand use proper grammar and sentence structure.
  6. Deductive reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  7. Problem solving: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish
  2. Some college credits (18-24) or Associates degree in a health-related discipline or business administration
  3. Six months of experience using electronic medical record software

OTHER INFORMATION

Important personal characteristics for this job include, attention to detail, organization with ability to prioritize accurately, flexibility in adapting to schedule changes and unexpected situations, adherence to office policies and procedures, integrity, cooperation, self-control, dependability, concern for others when dealing with patients/staff in difficult situations, stress tolerance, adaptability and independence.

Travel is primarily local during the workday. Office hours are weekdays between 8 a.m. and 9 p.m. and occasional Saturday mornings. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $14.00-$16.00

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Wilmington: Patient Services Representative

 

Join the Westside team as a Patient Services Representative!

Sign-on Bonus is being offered!!

The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

CORE RESPONSIBILITIES

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

DEMONSTRATED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

  1. Customer Service: knowledge of principles for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  2. Communication: Knowledge of the structure and content of the English language including the meaning and spelling of words and general rules of composition and grammar.
  3. Ability to operate computerized programs and data bases in order to enter, modify sensitive information/data into or from electronic medical records
  4. Knowledge of basic medical terminology
  5. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
  6. Ability to communicate effectively and professionally with employees at varying positions/departments

Skills:

  1. Speaking: Talking to others to convey information effectively.
  2. Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  3. Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Abilities:

  1. Oral Comprehension: The ability to listen to and understand information and idea presented through spoken words and sentences
  2. Oral expression: The ability to communicate information and ideas in speaking so others will understand.
  3. Speech Clarity: The ability to speak clearly, so others can understand you.
  4. Written Comprehension: The ability to read and understand information and idea presented in writing.
  5. Written Expression: The ability to communicate information and ideas in writing so others will understand use proper grammar and sentence structure.
  6. Deductive reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  7. Problem solving: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish
  2. Some college credits (18-24) or Associates degree in a health-related discipline or business administration
  3. Six months of experience using electronic medical record software

OTHER INFORMATION

Important personal characteristics for this job include, attention to detail, organization with ability to prioritize accurately, flexibility in adapting to schedule changes and unexpected situations, adherence to office policies and procedures, integrity, cooperation, self-control, dependability, concern for others when dealing with patients/staff in difficult situations, stress tolerance, adaptability and independence.

Travel is primarily local during the workday. Office hours are weekdays between 8 a.m. and 9 p.m. and occasional Saturday mornings. The FLSA classification of this position is non-exempt.

Compensation

Hourly Rate Range $14.00-$16.00

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Locations & Hours

Note that some of our hours have changed.

To schedule an appointment at one of our locations, please call (302) 224-6800.

Please fax all clinical information and/or medical health record information to (302) 322-6201.

Westside’s Provider-On-Call service is available for urgent medical questions or concerns when our office is closed, by calling (302) 655-5822.

For emergencies, dial 9-1-1 or go to the emergency room.

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