Careers
We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.
With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
Westside Family Healthcare is an Equal Opportunity Employer that values diversity. We offer competitive salaries and benefit packages including health, dental and vision insurance, 401K savings retirement plan and more.
Working at Westside means working in A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Start your healthcare career today:
Administration/Business Support
Wilmington: Accountant
WESTSIDE IS LOOKING FOR AN ACCOUNTANT TO JOIN OUR TEAM!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Accountant is responsible for the timely and accurate processing of all accounts payable invoices, bank deposits, general accounting, payroll, month-end closing, and grants management cost functions within the Accounting Department.
We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.
With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.
Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
Core Responsibilities of Accountant:
- Accurately code and enter invoices according to company procedures.
- Receive, record and process cash, checks and vouchers.
- Process all accounts payable mail and emails.
- Resolve invoicing issues with vendors.
- Monitor accounts payable procedures by working closely with Accounting Supervisor/Director and Chief Financial Officer.
- Communicate with management about accounts payable problems.
- Debit, credit, and total accounts on computer spreadsheets and databases.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using computers.
- Manage corporate credit card charge activity and payments.
- Prepare accurate reports from the General Ledger.
- Perform month end closing activities.
- Assist with preparation of monthly financial reports for the Board of Directors.
- Process biweekly payroll.
- Maintain and develop processes to ensure employees are paid accurately.
- Develop and maintain a cost accounting system in conjunction with grants management.
- Invoice and reconcile grants to the General Ledger
PM22
Requirements
MINIMUM QUALIFICATIONS
- Bachelor’s degree in accounting
- One to three years of accounting experience preferred
- Experience handling accounts payable, payroll and general ledger responsibilities
Compensation
based on experience and education
Invite a friend:
Wilmington: Director of Finance and Accounting
WESTSIDE IS LOOKING FOR A DIRECTOR TO LEAD THE FINANCE AND ACCOUNTING TEAM!
JOIN THE TEAM MAKING A DIFFERENCE IN THE LOCAL COMMUNITY!
The Director of Finance and Accounting (DFA) is responsible for oversight of all finance, accounting, payroll, and reporting activities. As a member of the senior management team, the Director of Finance and Accounting prepares presentations to the Board Finance Committee. The DFA leads all day-to-day finance and accounting operations and supervises the Accounting team. The DFA ensures that Westside has the financial systems and procedures in place to support organizational goals and objectives and works closely with managers and their staff to educate them regarding finance and accounting procedures and to explore how the finance function can support program operations.
Westside Family Healthcare is a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.
With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
Core Responsibilities of the Director of Finance and Accounting
- Supervise the Accounting and Finance team
- Develop and plan department objectives with the CFO and staff including short- and long-range accounting programs in budgeting, profit analysis, accounting systems, financial reporting, and internal auditing
- Develop and implement policies and procedures to maintain strong internal controls and ensure compliance with regulatory agencies
- Work with CFO to develop and prepare financial statements (including balance sheets and profit/loss statements) as well as variance analysis, ratios, income/expense, and investment analysis, e.g., effects of fee changes on costs and profits, return on investment
- Oversee the annual financial audit and any special financial audits
- Direct the preparation of statistical information and reports for management, government, and other agencies
- Prepare monthly, quarterly, and annual reporting for management and the Board of Directors
- Develop and maintain grants management process to ensure accurate financial reporting
PM22
Requirements
- Bachelor’s degree in finance or accounting
- Five years of accounting experience
- Previous experience in all aspects of grant management and fund development
- Prior experience working for a non-profit organization
Compensation
based on experience and education
Invite a friend:
Behavioral Health Providers
Bear: Behavioral Health Counselor
WESTSIDE IS LOOKING FOR BEHAVIORAL HEALTH COUNSELORS!
$20,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Behavioral Health Counselor at Westside provides counseling with an emphasis on prevention, working with individuals and groups to promote optimum behavioral, mental and emotional health. The Behavioral Health Counselor may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.
CORE RESPONSIBILITIES
- Maintain confidentiality of records relating to clients' treatment.
- Collect information about clients through interviews, observation, review of medical records and/or tests and prepare and maintain all required treatment records and reports, entering information into the electronic medical records system in accordance with policy.
- Evaluate clients' physical or mental condition and develop, implement and modify treatment plans.
- Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or developing skills or strategies for dealing with their problems.
- Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations.
- Collaborate with other staff members to perform clinical assessments or develop treatment plans.
- Counsel family members to assist them in understanding, dealing with, or supporting clients or patients.
- Monitor clients' use of medications.
- Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies.
- Gather information about community mental health needs or resources that could be used in conjunction with therapy and refer patients, clients, or family members to community resources or to specialists as necessary.
- Coordinate or direct employee workshops, courses, or training about mental health issues.
- Assist the primary care and behavioral health teams in developing care management processes such as the use of screenings, disease management techniques, case management and patient education.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Master’s degree in mental health counseling, social work, psychology or a related healthcare, social science or human services field
- Delaware licensure in a counseling field (i.e., Licensed Clinical Social Worker, Licensed Professional Counselor of Mental Health, Licensed Associate Counselor of Mental Health)
- One year of social work and behavioral health experience
- One year of management experience
- Six months of experience using Microsoft Office software suite
Compensation
based on education and experience
Invite a friend:
Wilmington: Behavioral Health Counselor
WESTSIDE IS LOOKING FOR BEHAVIORAL HEALTH COUNSELORS!
$20,000 SIGN ON BONUS!
JOIN THE TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Behavioral Health Counselor at Westside provides counseling with an emphasis on prevention, working with individuals and groups to promote optimum behavioral, mental and emotional health. The Behavioral Health Counselor may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.
CORE RESPONSIBILITIES
- Collect information about clients through interviews, observation, review of medical records and/or tests and prepare and maintain all required treatment records and reports, entering information into the electronic medical records system in accordance with policy.
- Evaluate clients' physical or mental condition and develop, implement and modify treatment plans.
- Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or developing skills or strategies for dealing with their problems.
- Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations.
- Collaborate with other staff members to perform clinical assessments or develop treatment plans.
- Gather information about community mental health needs or resources that could be used in conjunction with therapy and refer patients, clients, or family members to community resources or to specialists as necessary.
- Assist the primary care and behavioral health teams in developing care management processes such as the use of screenings, disease management techniques, case management and patient education.
Requirements
- Master’s degree in mental health counseling, social work, psychology or a related healthcare, social science or human services field
- Delaware licensure in a counseling field (i.e., Licensed Clinical Social Worker, Licensed Professional Counselor of Mental Health, Licensed Associate Counselor of Mental Health)
- One year of social work and behavioral health experience
Compensation
based on education and experience
Invite a friend:
Dental Team
Dover: Dental Assistant
JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Assistant acts as the dentist’s “third hand” at chair-side, sets up equipment, prepares the patient for treatment and keeps records, and also is responsible for the smooth administrative entry and exit of the dental patient, using the appropriate systems to verify and/or update patient demographic and insurance information, verify insurance eligibility and co-payments, collect and post co-payments, contact referrals to set up appointments, and maintain the dental schedule.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Room and prep patients. Have proper instruments, materials and equipment set up for each particular procedure
- Record all patient information accurately and completely in electronic dental record system
- Review all post-operative instructions with patient following extraction and surgical procedures
- Take, develop and mount x-rays
- Maintain proper inventory of supplies
- Greet patients and register patients in accordance with standard operating procedures
- Schedule appointments
- Assist in resolving any scheduling problems or rescheduling patients when needed
- Complete appointment reminder phone calls
- Answer telephone calls in professional manner and respond to the caller by providing correct information and/or taking the appropriate action(s)
Requirements
- High school diploma or GED
- Basic life support certification
- X-ray certification
- Six months of experience using Microsoft Office software
- Six months of experience using electronic dental or medical record software
Compensation
based on experience
Invite a friend:
Dover: Dentist
WESTSIDE IS LOOKING FOR DENTISTS TO JOIN OUR AMAZING TEAM!
$20,000 SIGN ON BONUS!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical and dental care without regard to ability to pay. The Dentist is a member of the clinical team and works closely with the Chief Medical Officer to integrate primary medical care with oral health services. The Dentist is responsible for primary dental services for patients of Westside Family Healthcare. All activities are carried out within the scope of organizational policies and procedures as established by the Board of Directors and under the direction of the Chief Medical Officer (CMO).
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
JOIN THE TEAM THAT MAKES A DIFFERENCE!
The ideal candidate will be able to do the following:
- Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments.
- Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services.
- Record patient-dentist interactions as they occur in patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, condition of the patient, and care or treatment received.
- Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services.
- Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians.
- Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan.
- Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission.
- Assist in the supervision and performance evaluation of dental staff according to established guidelines, as assigned.
- Coordinate operations of the dental program with other community health center projects and clinical staff members.
- Participate in WFH dental health promotion and disease prevention activities in the community.
- Provide oversight and mentoring of dental residents as requested.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
- Eligible for license to practice dentistry in the State of Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Eligibility for staff privileges to local hospitals as needed
- Experience using Microsoft Office Suite and electronic health records
Compensation
BASED ON EXPERIENCE
Invite a friend:
Dover: Dental Hygienist
WESTSIDE IS LOOKING FOR REGISTERED DENTAL HYGIENISTS!
$10,000 SIGNING BONUS OFFERED!
LOAN REPAYMENT PROGRAMS AVAILABLE!
JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Hygienist is a licensed primary oral health care professional whose goal is to assist Westside Family Health patients in achieving and maintaining optimum oral health. The Dental Hygienist cleans teeth and examines mouth, head, and neck for signs of oral disease. May educate patients on oral hygiene, take and develop x-rays, or apply fluoride or sealants.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Examine and thoroughly document oral conditions, including those of the head and neck region, through the use of clerical measurement, radiographs and other assessment methods
- Perform thorough removal of hard and soft deposit with ultrasonic/hand instrumentation and polishing of supra gingival crowns
- Review and record patient medical histories
- Develop individualized oral hygiene programs for home care
- Educate patients, the general public and special population groups particularly the children regarding oral health
- Maintain inventory of dental hygiene supplies
- Assist other dental staff when necessary
Requirements
MINIMUM QUALIFICATIONS
- High school diploma or GED
- Graduate of an accredited Dental Hygiene Program
- Current Delaware dental hygiene license
- Current with continuing education
- Basic life support certification
Compensation
based on experience
Invite a friend:
Wilmington: Dental Hygienist
WESTSIDE IS LOOKING FOR REGISTERED DENTAL HYGIENISTS!
$10,000 SIGNING BONUS OFFERED!
JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Hygienist is a licensed primary oral health care professional whose goal is to assist Westside Family Health patients in achieving and maintaining optimum oral health. The Dental Hygienist cleans teeth and examines mouth, head, and neck for signs of oral disease. May educate patients on oral hygiene, take and develop x-rays, or apply fluoride or sealants.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Examine and thoroughly document oral conditions, including those of the head and neck region, through the use of clerical measurement, radiographs and other assessment methods
- Perform thorough removal of hard and soft deposit with ultrasonic/hand instrumentation and polishing of supra gingival crowns
- Review and record patient medical histories
- Develop individualized oral hygiene programs for home care
- Diet analysis and counseling for dental care control and prevention
- Educate patients, the general public and special population groups particularly the children regarding oral health
- Plan and conduct oral health programs for the children within the community
- Implement a periodontal disease program and protocol
- Apply decay prevention agents such as fluoride and sealants
- Maintain inventory of dental hygiene supplies
- Assist other dental staff when necessary
Requirements
MINIMUM QUALIFICATIONS
- High school diploma or GED
- Graduate of an accredited Dental Hygiene Program
- Current Delaware dental hygiene license
- Current with continuing education
- Basic life support certification
Compensation
based on experience
Invite a friend:
Wilmington: Dental Assistant / Dental Patient Service Representative
JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Assistant acts as the dentist’s “third hand” at chair-side, sets up equipment, prepares the patient for treatment and keeps records, and also is responsible for the smooth administrative entry and exit of the dental patient, using the appropriate systems to verify and/or update patient demographic and insurance information, verify insurance eligibility and co-payments, collect and post co-payments, contact referrals to set up appointments, maintain the dental schedule and refer the patient to an Enrollment Specialist when appropriate.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Room and prep patients. Have proper instruments, materials and equipment set up for each particular procedure
- Record all patient information accurately and completely in electronic dental record system
- Review all post-operative instructions with patient following extraction and surgical procedures
- Take, develop and mount x-rays
- Maintain proper inventory of supplies
- Greet patients and register patients in accordance with standard operating procedures
- Schedule appointments
- Assist in resolving any scheduling problems or rescheduling patients when needed
- Complete appointment reminder phone calls
- Answer telephone calls in professional manner and respond to the caller by providing correct information and/or taking the appropriate action(s)
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Basic life support certification
- X-ray certification
- Six months of experience using Microsoft Office software
- Six months of experience using electronic dental or medical record software
Compensation
based on experience
Invite a friend:
Wilmington: Manager, Dental Office
WESTSIDE IS LOOKING FOR A DENTAL OFFICE MANAGER!
JOIN THE TEAM THAT MAKES A DIFFERENCE!
The Dental Office Manager directly supervises and coordinates the activities of clinical and administrative support workers. The Dental Operations Manager’s goals are to ensure a positive patient experience during dental visits, including patient flow and patient experience, continuing readiness for The Joint Commission, physical environment at all WFH Dental sites, and maintain a positive working environment for employees. Duties include providing data to the billing department and assisting with preparation of month-end reporting as needed. The Dental Office Manager is also responsible for ensuring that all aspects of the opening and closing processes are completed each day.
Responsibilities
- Supervise dental front office operations including staff scheduling, performance management, staff development, quality oversight, and readiness; ensure smooth administrative functions within the dental office; Supervise scheduling of patient appointments to optimize patient access and efficiently utilize providers and staff
- Serve as liaison with clinical leadership and staff, including addressing any scheduling or patient interaction issues
- In collaboration with the Dental Director, conduct regular meetings with dental staff to address training, current staff or site issues, and to develop performance improvement plans
- Participate in performance improvement and re-engineering of non-clinical programs and collaborate with clinical team as needed for performance improvement and re-engineering of clinical programs
- Implement and refine systems as needed to improve functioning of the dental office
- Assist in compiling data needed for month-end reporting; follow up on any discrepancies
- Reconcile daily charges and payments
- Resolve patient complaints/issues
- Assist patients with any disabilities
- Ensure that all aspects of the opening and closing processes are completed daily
- Serve as dental facility manager and coordinate building and dental equipment repairs and maintenance
- Supervise ordering and inventory of dental office supplies, coordinating with clinical leadership team for ordering and inventory of clinical dental supplies
PM22
Requirements
- High school graduate required, Bachelor’s degree in business management or related field preferred
- A minimum of one year managing a dental clinic/office
- Excellent verbal, written, organizational and customer service skills
- Strong computer skills required
- Valid driver’s license and a clean driving record
Compensation
Based on education and experience
Invite a friend:
Wilmington: Dentist
WESTSIDE IS LOOKING FOR DENTISTS!
$20,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dentist is a member of the clinical team and works closely with the Chief Medical Officer to integrate primary medical care with oral health services. The Dentist is responsible for primary dental services for patients of Westside Family Healthcare. All activities are carried out within the scope of organizational policies and procedures as established by the Board of Directors and under the direction of the Chief Medical Officer (CMO).
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES FOR DENTIST
Licensing requirements have changed! Check out: https://dpr.delaware.gov/boards/dental/dentist_license/
- Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments
- Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services
- Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services
- Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians
- Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan
- Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission
- Assist in the supervision and performance evaluation of dental staff according to established guidelines, as assigned
- Provide oversight and mentoring of dental residents as requested
Requirements
MINIMUM QUALIFICATIONS
- Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
- Ability to obtain license in Delaware Licensing requirements have changed! Check out: https://dpr.delaware.gov/boards/dental/dentist_license/
- Basic life support certification
- Ability to travel between worksites as needed
Compensation
based on experience
Invite a friend:
Wilmington: Dental Director
WESTSIDE IS LOOKING FOR A DENTAL DIRECTOR TO LEAD THE TEAM!
$20,000 SIGN ON BONUS!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Director, in collaboration with the Chief Medical Officer, develops the organizational vision for dental services integrated with primary medical care, manages the dentists who provide these services, oversees the management of dental staff, and works as a dental provider.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
JOIN THE TEAM THAT MAKES A DIFFERENCE!
CORE RESPONSIBILITIES
- In collaboration with the Chief Medical Officer, develop the organizational vision for the provision of integrated dental services and develop and maintain a program to achieve this vision.
- Provide leadership to the dental team, serving as a clinical resource and mentor.
- Supervises the other dentists and dental staff, working with Human Resources to recruit, screen, hire, orient, train, direct and monitor work, provide ongoing performance feedback and formal performance evaluations, implement corrective actions and make employment termination decisions in accordance with Westside policies and procedures.
- Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments.
- Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services.
- Record patient-dentist interactions as they occur in patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, condition of the patient, and care or treatment received.
- Use masks, gloves, and safety glasses to protect patients and self from infectious diseases.
- Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services.
- Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians.
- Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan.
- Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission.
- Coordinate operations of the dental program with other community health center projects and clinical staff members.
- Participate in WFH dental health promotion and disease prevention activities in the community.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
- Eligibility for licensing in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Eligibility for staff privileges at local hospitals as needed
- Experience using Microsoft Office Suite and electronic health records
Compensation
BASED ON EXPERIENCE
Invite a friend:
Medical Team
Bear: Family Physician
WESTSIDE IS LOOKING FOR PHYSICIANS!
$20,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
- Train residents, medical students, and other health care professionals
- Participate in newborn rounding and after-hours call rotation as needed
- Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of medicine
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
PREFERRED OBJECTIVE QUALIFICATIONS
- Spanish language skills
Compensation
based on experience
Invite a friend:
Bear: Medical Assistant
WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!
$5,000 SIGN ON BONUS!
Join the team making a difference in the community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
- Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
- Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
- Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
- Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
- Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
- Clean and sterilize instruments and dispose of contaminated supplies
- Perform and document point-of-care equipment testing daily before beginning patient care
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
- Basic life support certification
- Experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday morning
- Reliable transportation and ability to travel independently between sites
Compensation
based on experience and education
Invite a friend:
Bear: Nurse Practitioner - Women's Health
WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS with Womens Health Specialty!
$20,000 SIGN ON BONUS OFFERED!
LOAN REPAYMENT PROGRAM AVAILABLE!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Women’s Health Nurse Practitioner provides direct patient services to female patients with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the WHNPs.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Provide diagnosis and treatment of all women’s health conditions, including, but not limited to gynecological problems, STD diagnosis and treatment, prenatal/perinatal, breastfeeding, preconception and newborn retention, according to established guidelines
- Perform interim physical examinations for healthy patients
- Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
- Provide health education to patients about ways to improve, promote, and maintain their health status, including but not limited to providing educational information on disease/disease process, self-care practices, and positive lifestyle choices (i.e., diabetes, safe sex, weight loss, smoking cessation, etc.)
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the ANP is present for the purpose of providing services to WFH patients
- Maintain timely, complete and accurate records, medication lists, and documentation of care and follow-up for administrative purposes and reimbursement of services in a timely manner
- Maintain competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
- Implement clinical education and training of clinical staff when necessary
- Participate in WFH performance improvement activities
- Participate in monthly OB team meetings
- Participate in WFH community education and outreach programs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school or college of nursing with a master’s degree in nursing
- Current registered nurse licensure and advanced registered nurse practitioner licensure
- Certification as a Women’s Health Nurse Practitioner from a qualifying credentialing center, or a Family Nurse Practitioner with a minimum of 2 years of experience in Women’s Health
- Clinical training and experience in ambulatory care in a community healthcare setting
- Basic life support certification
- Ability to travel between worksites and provide clinical coverage as needed
PREFERRED OBJECTIVE QUALIFICATIONS
- Fluency in written and spoken English and in spoken Spanish, including medical terminology
Compensation
based on experience
Invite a friend:
Dover: Medical Assistant
WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!
$5,000 SIGN ON BONUS!
Join a team that makes a difference in the community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
- Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
- Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
- Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
- Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
- Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
- Clean and sterilize instruments and dispose of contaminated supplies
- Perform and document point-of-care equipment testing daily before beginning patient care
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
- Basic life support certification
- Experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday morning
- Reliable transportation and ability to travel independently between sites
Compensation
based on experience
Invite a friend:
Dover: Physician - Family Medicine / Women's Health
WESTSIDE IS LOOKING FOR PHYSICIANS!
$20,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHOSE MISSION IS TO PROVIDE ACCESS TO HEALTH CARE TO ALL WHO NEED IT, REGARDLESS OF ABILITY TO PAY.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine / Women's Health Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion and disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity
Core Responsibilities of Family Medicine / Women's Health Physician
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; participating in hospital admission and follow-up of patients, making arrangement for services as needed; and delivering babies
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
- Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
PM22
Requirements
- Graduate of an accredited school of medicine
- Completion of an accredited appropriate medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associated with WFH
Compensation
based on experience
Invite a friend:
Dover: Medical Assistant Supervisor
WESTSIDE IS LOOKING FOR A SUPERVISOR TO LEAD THE MEDICAL ASSISTANT TEAM!
JOIN THE TEAM TAKING CARE OF THE COMMUNITY!
The MA Supervisor, (Clinical Floor Supervisor) (CFS) coordinates and supervises the care provided by a designated group of Medical Assistants (MAs), ensuring that they adhere to Westside’s standards and procedures in all aspects of their work. The CFS may also assess patient health problems and needs, maintain medical records, advise patients on health maintenance and disease prevention, coordinate with other members of the patient care teams and act as a clinical resource for the team.
Core Responsibilities
- Schedule and monitor the performance of daily tasks by the designated MA group to ensure they are working in accordance with Westside’s standards, policies and procedures
- Supervise MA team to include performance evaluations, performance improvement plans and formal corrective actions documentation when needed
- Ensure efficient patient flow during the sessions, rooming and delegating tasks as necessary to MA team members
- Participate in the recruiting, interviewing, orientation and training of new MA team members
- Organize and lead monthly team meetings
- Assist the MA team and providers in completing tasks when necessary
Requirements
- Successful completion of a medical assistant training program at an accredited institution
- At least 5 years of experience as a medical assistant, preferably in the area of ambulatory care
- Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
- Current certification in Basic Life Support for Healthcare Providers
- At least six months of experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday mornings
- Reliable transportation and ability to travel independently between sites
- Bi-lingual Spanish preferred
- Phlebotomy certified preferred
Compensation
based on experience and education
Invite a friend:
Newark: Family Nurse Practitioner
WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS!
$10,000 SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
- Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
- Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
- Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
- Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
- Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
- Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs)
- Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
- Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
- Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
- Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
- Maintain organizational policies and procedures in areas such as safety and infection control
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
- Provide clinical education and training of staff and students
- Participate in WFH performance improvement activities and community education and outreach programs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school or college of nursing with a master’s degree in nursing
- Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
- Clinical training and experience in ambulatory care
- Basic life support certification
- Ability to travel between worksites as needed
Compensation
based on experience
Invite a friend:
Newark: Medical Assistant - Health Educator
WESTSIDE IS LOOKING FOR HEALTH EDUCATORS!
$5,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
- Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
- Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
- Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
- Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
- Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol
Requirements
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
- Current Basic Life Support for Healthcare Providers certification
- At least three years of employment as a medical assistant, preferably in an ambulatory care setting
- At least three years of experience using Microsoft Office software and electronic medical record software
- Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
- Reliable transportation and ability to travel independently between site
Compensation
based on experience and education
Invite a friend:
Wilmington: Family Nurse Practitioner
WESTSIDE IS LOOKING FOR NURSE PRACTIONERS!
$20,000 SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
- Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
- Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
- Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
- Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
- Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
- Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs)
- Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
- Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
- Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
- Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
- Maintain organizational policies and procedures in areas such as safety and infection control
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
- Provide clinical education and training of staff and students
- Participate in WFH performance improvement activities and community education and outreach programs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school or college of nursing with a master’s degree in nursing
- Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
- Clinical training and experience in ambulatory care
- Basic life support certification
- Ability to travel between worksites as needed
Compensation
based on experience
Invite a friend:
Wilmington: Family Nurse Practitioner
WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS!
$20,000 SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
- Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
- Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
- Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
- Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
- Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
- Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
- Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
- Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
- Provide clinical education and training of staff and students
- Participate in WFH performance improvement activities and community education and outreach programs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school or college of nursing with a master’s degree in nursing
- Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
- Clinical training and experience in ambulatory care
- Basic life support certification
- Ability to travel between worksites as needed
Compensation
based on experience
Invite a friend:
Wilmington: Family Physician
WESTSIDE IS LOOKING FOR PHYSICIANS!
$10,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
- Train residents, medical students, and other health care professionals
- Participate in newborn rounding and after-hours call rotation as needed
- Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of medicine
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
Compensation
based on experience
Invite a friend:
Wilmington: Family Physician
WESTSIDE IS LOOKING FOR PHYSICIANS!
$20,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
- Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
- Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
- Train residents, medical students, and other health care professionals
- Participate in newborn rounding and after-hours call rotation as needed
- Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
- Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
- Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
- Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited school of medicine
- Completion of an appropriate accredited medical residency program
- Licensure to practice medicine in Delaware
- Basic life support certification
- Ability to travel between worksites as needed
- Certification or eligibility for certification by an applicable American Medical Specialty Board
- Eligibility for staff privileges to local hospitals associate with WFH
- Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient
PREFERRED OBJECTIVE QUALIFICATIONS
- Spanish language skills
Compensation
based on experience
Invite a friend:
Wilmington: Medical Assistant
WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!
$5,000 SIGN ON BONUS!
Join the team making a difference in the community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
- Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
- Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
- Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
- Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
- Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
- Clean and sterilize instruments and dispose of contaminated supplies
- Perform and document point-of-care equipment testing daily before beginning patient care
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
- Basic life support certification
- Experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday morning
- Reliable transportation and ability to travel independently between sites
Compensation
based on experience and education
Invite a friend:
Wilmington: Medical Assistant - Health Educator
WESTSIDE IS LOOKING FOR HEALTH EDUCATORS!
$5,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
- Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
- Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
- Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
- Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
- Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol
Requirements
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
- Current Basic Life Support for Healthcare Providers certification
- At least three years of employment as a medical assistant, preferably in an ambulatory care setting
- At least three years of experience using Microsoft Office software and electronic medical record software
- Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
- Reliable transportation and ability to travel independently between site
Compensation
based on experience and education
Invite a friend:
Wilmington: Medical Assistant - Health Educator
WESTSIDE IS LOOKING FOR HEALTH EDUCATORS!
$5,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Educator (“Health Educator”) is a certified medical assistant who provides targeted health education including teaching patients about behaviors that promote wellness (diabetes education, smoking cessation, HWHB, care gaps, remote patient monitoring tools, etc.) and assists with vaccine education and administration. The Health Educator is also responsible for patient outreach and care coordination activities, including MA visits and prior authorizations. The Health Educator will use appropriate strategies and methods to facilitate health promotion and disease prevention, collaborates with other members of the care team, and must have a thorough understanding of the diverse populations we serve.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Complete ongoing training provided by Westside Family Healthcare to support development as a health educator, including training in clinical topics, motivational interviewing, and self-management instruction
- Function as part of the vaccine team deployed to facilitate patient vaccine clinics. This includes providing necessary screening and education, as well as vaccine administration.
- Complete MA visits per assigned schedules including visits for patient education/teaching, vaccines or other identified MA visit type.
- Complete pre-visit preparation including outreach to patients regarding labs needed, care gaps, appointments due or normal results. Other panel management tasks as necessary and as delegated by nursing.
- Accurately submit medication prior authorization and durable medical equipment (DME) requests in a timely manner per established workflow, including all pertinent or required supporting information.
- Provide excellent customer service to patient, care team, pharmacies and insurance companies. Real time documentation in EMR serves as communication to other team members regarding prior authorization status, all interactions and prior authorization coordination efforts/tasks must be documented in electronic medical record, per protocol
PM22
Requirements
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
- Current Basic Life Support for Healthcare Providers certification
- At least three years of employment as a medical assistant, preferably in an ambulatory care setting
- At least three years of experience using Microsoft Office software and electronic medical record software
- Availability to work occasional evenings until 9 p.m. and occasional Saturday mornings
- Reliable transportation and ability to travel independently between site
Compensation
based on experience and education
Invite a friend:
Wilmington: Medical Assistant - Bilingual Spanish
WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!
$5,000 SIGN ON BONUS!
Join the team making a difference in the community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
- Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
- Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
- Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
- Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
- Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
- Clean and sterilize instruments and dispose of contaminated supplies
- Perform and document point-of-care equipment testing daily before beginning patient care
PM22
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Successful completion of a medical assistant training program at an accredited institution
- Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
- Basic life support certification
- Experience using Microsoft Office software and electronic medical record software
- Availability to work evenings until 9 p.m. and occasional Saturday morning
- Reliable transportation and ability to travel independently between sites
Compensation
based on experience and education
Invite a friend:
Nursing
Bear: Ambulatory Care Nurse - RN
WESTSIDE IS LOOKING FOR NURSES!
$10,000 SIGN ON BONUS!
LOAN REPAYMENT PROGRAM AVAILABLE!
JOIN A CARING, DEDICATED TEAM WHO MAKES A DIFFERENCE IN OUR COMMUNITIES!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care RN nurse is an on-site RN nurse serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care Nurse supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES for WESTSIDE NURSES
- Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.
- Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
- Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
- Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
- Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
- Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
- Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited nursing program with an associate degree in Nursing
- Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
- Current BLS certification
- Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire
Compensation
BASED ON EXPERIENCE AND EDUCATION
Invite a friend:
Dover: Ambulatory Care Nurse - RN
WESTSIDE IS LOOKING FOR NURSES!
$10,000 SIGN ON BONUS!
LOAN REPAYMENT PROGRAM AVAILABLE!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care RN is an on-site RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development. The nurse process and established protocols will be used to coordinate the delivery of care consistent with a team-based, patient-centered approach to provide health services and education to patients and families through effective partnership with patient’s medical home team, community resources, medical professionals, pharmacies and the Westside Family Healthcare organization. The Ambulatory Care RN will provide safe, therapeutic, efficient, quality care in all patient interactions.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES
- Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.
- Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
- Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
- Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
- Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
- Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
- Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
- Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
- Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
- Proactively advocates for patient care issues to ensure overall quality and adherence to provider’s plan of care; ensuring care is sensitive to each specific patient’s needs
- Participates in quality improvement activities and initiatives. Other duties as assigned.
- Maintains compliance with all professional and organization requirements to meet position standards
Requirements
- Graduate of an accredited nursing program with an associate degree in Nursing
- Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
- Current BLS certification
- Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire
Compensation
based on experience and education
Invite a friend:
NE Wilmington: Ambulatory Care Nurse - RN
WESTSIDE IS LOOKING FOR NURSES!
$10,000 SIGN ON BONUS!
LOAN REPAYMENT PROGRAM AVAILABLE!
JOIN A CARING, DEDICATED TEAM WHO MAKES A DIFFERENCE IN OUR COMMUNITIES!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care RN nurse is an on-site RN nurse serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care Nurse supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES for WESTSIDE NURSES
- Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.
- Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
- Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
- Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
- Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
- Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
- Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
PM22
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited nursing program with an associate degree in Nursing
- Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
- Current BLS certification
- Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire
PM22
Compensation
based on experience and education
Invite a friend:
Newark: Ambulatory Care Nurse - RN
WESTSIDE IS LOOKING FOR NURSES!
$10,000 SIGN ON BONUS!
LOAN REPAYMENT PROGRAM AVAILABLE!
JOIN A CARING, DEDICATED TEAM WHO MAKES A DIFFERENCE IN OUR COMMUNITIES!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care RN nurse is an on-site RN nurse serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care Nurse supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES for WESTSIDE NURSES
- Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.
- Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
- Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
- Educates patient/family about medical conditions (existing or newly diagnosed) to assist them in appropriate self-management
- Proactively incorporates lifestyle improvement opportunities and preventative care into patient interactions, empowering patients to reach their individual health goals
- Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
- Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
PM22
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited nursing program with an associate degree in Nursing
- Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
- Current BLS certification
- Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire
Compensation
based on education and experience
Invite a friend:
Wilmington: Ambulatory Care Nurse - RN
WESTSIDE IS LOOKING FOR NURSES!
$10,000 SIGN ON BONUS!
LOAN REPAYMENT PROGRAM AVAILABLE!
JOIN A CARING, DEDICATED NURSING TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care Nurse (RN) is an on-site nurse RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care Nurse RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES OF NURSES
- Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.
- Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
- Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
- Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
- Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
- Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
- Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols
PM22
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- Graduate of an accredited nursing program with an associate degree in Nursing
- Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
- Current BLS certification
- Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire
Compensation
based on education and experience
Invite a friend:
Support Services
Bear: Health Insurance Community Navigator
WESTSIDE IS LOOKING FOR COMMUNITY NAVIGATORS / INSURANCE ENROLLMENT SPECIALISTS!
$5,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. Community Navigators remove barriers to healthcare by connecting uninsured people, who reside in Delaware (consumers), to programs that make healthcare more affordable. They work in the community to provide education about affordable health care coverage options through one-on-one interactions and outreach events, and provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace (Marketplace), Health Care Connection (HCC), and Screening for Life (SFL). Community Navigators are also responsible for connecting members of the community to a medical home.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
- Continuously comply with all required Navigator duties as outlined by CMS.
- Protect personally identifiable information (PII) to ensure that confidentiality is maintained in accordance with HIPAA regulations.
- Develop an individual work plan that outlines personal outreach activity and enrollment goals. Prepare checklists that assist you to reach these goals.
- Establish a professional relationship and work cooperatively with community partners. Identify opportunities to create a referral system with them.
- Conduct health insurance literacy education/presentations and sessions regarding the importance of primary and preventative care at community-based organization events and during one-on-one interactions with consumers. Distribute written educational materials at outreach events and other public locations.
- Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
- Complete timely, detailed reports for all consumer activities and outreach events.
- Develop extensive knowledge of health care resources available in the community.
- Attend all required meetings and trainings.
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
- Fluency in written and spoken English and Spanish or Haitian Creole, or English and another language spoken by a majority of our patient population
- Valid driver’s license, reliable transportation which can fit outreach materials (such as tent, folding table, chair, and flyers), and ability to travel independently between work locations, including outreach events
- Ability to lift at least 35 pounds
- Willingness to work evenings and/or weekends, as needed
- Willingness to deliver presentations at public events
- Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)
Compensation
based on experience
Invite a friend:
Bear: Enrollment Specialist
WESTSIDE IS LOOKING FOR ENROLLMENT SPECIALISTS!
$5,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.
We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community. With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
- Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
- Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
- Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
- Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
- Complete timely, detailed reports for all patient/consumer activities and outreach events
- Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
- Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
- Attend all required meetings and trainings
- Develop extensive knowledge of health care and social service resources available in the community
- Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state
Requirements
- High school diploma or GED
- Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
- Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
- Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
Compensation
based on experience and education
Invite a friend:
Bear: Healthcare Coordinator
WESTSIDE IS LOOKING FOR HEALTH CARE COORDINATORS!
$5,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Healthcare Coordinator organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
- Assess patient and family preferences for method of receiving information
- Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
- Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
- Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
- Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
- Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
- Collaborate with available community programs or internal departments to provide assistance to patients
- Process necessary prior authorizations and insurance referrals as assigned
- Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
- Collect data related to healthcare coordination
Requirements
- High school diploma or GED
- One year of work experience in the medical or health insurance field
- Six months of experience using Microsoft Office software
- Six months of experience using electronic medical record software
Compensation
starting at $15 with no work experience
Invite a friend:
Dover: Family Health Ambassador
WESTSIDE IS LOOKING FOR FAMILY HEALTH AMBASSADORS TO JOIN THE OUTREACH TEAMS!
$2,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Health Ambassador (FHA) helps patients and their families to navigate and access community services and other resources and to adopt healthy behaviors. The FHA provides health promotion information, acts as a preventive disease screening liaison, provides service referrals and case management services and supports the mobile health unit clinical care team.
We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.
With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
1. Establish trusting relationships with patients and their families while providing general support and encouragement.
2. Provide health education, screenings, and referral support to the migrant and seasonal agricultural worker population and other low-income medically disenfranchised persons and communities residing in Kent County and western Sussex County.
3. Support the clinical care team that provides care on the mobile health unit.
4. Administer HIV testing and provide Direct Observation Therapy for Tuberculosis.
5. Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients and families.
6. Provide regular, clear and consistent reports to the Director of Rural Health Outreach regarding patient/family status and progress.
7. Maintain confidentiality of patient information in accordance with the law and Westside policies.
8. Provide transportation for clients to appointments as needed using company-supplied vehicle.
Requirements
Minimum Objective Qualifications
1. High-School Diploma or General Equivalency Diploma (G.E.D.)
2. Fluency in written and spoken English and Spanish, or English and another language spoken by migratory and seasonal agricultural workers working in Delaware
3. One year of related work or volunteer experience
4. Knowledge of community resources appropriate to the needs of patients/families
5. Six months of experience using computers and Microsoft Office software
6. Driver’s license and clean driving record
7. Ability to work evenings and nights during the summer and fall
Compensation
based on experience starting at $14/hour
Invite a friend:
Dover: Enrollment Specialist
WESTSIDE IS LOOKING FOR ENROLLMENT SPECIALISTS
$5,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Provide assistance to patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
- Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
- Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
- Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
- Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
- Complete timely, detailed reports for all patient/consumer activities and outreach events
- Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
- Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
- Attend all required meetings and trainings
- Develop extensive knowledge of health care and social service resources available in the community
- Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
- Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
- Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
Compensation
based on experience
Invite a friend:
Dover: Patient Services Representative
WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!
$2,500 SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
- Verify and update patient demographic and payer information in electronic medical record system
- Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
- Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
- Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
- Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
- Demonstrates outstanding professional telephone management skills
- Assists patients who have disabilities to the extent to which they are trained to assist as needed
- Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- One year of work experience in customer service
- Experience using Microsoft Office software
- Fluency in written and spoken English and in spoken Spanish
Compensation
based on experience and education
Invite a friend:
Dover: Community Health Worker, Migrant and Seasonal Agricultural Worker Program
WESTSIDE IS LOOKING FOR COMMUNITY HEALTH WORKERS!
JOIN THE TEAM THAT MAKES A DIFFERENCE IN YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Community Health Worker, Migrant and Seasonal Agricultural Worker Program, also known as Case Worker, engages in outreach efforts directed toward the migratory and seasonal agricultural worker populations to connect them with the services of Westside Family Healthcare and its collaborating partners. During the harvesting season, the Case Worker travels to farms, labor camps and other housing locations within Kent and Sussex Counties to address the health and social service needs of the migratory and seasonal agricultural workers, acts as a liaison between them and social services agencies, and participates in health fairs.
Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.
With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Travel to farms on a weekly basis to provide social service resources, health education enabling services and follow-up to migratory and seasonal agricultural workers
- Greet all agricultural workers and their family members in a friendly, courteous, helpful and professional manner
- Register all migratory and seasonal agricultural workers in the electronic medical system, update current patient demographic and insurance information as well as document all services via Social Services Encounters
- Utilize designated assessment tool for assessing the overall health and social service needs of agricultural workers and their family members
- Assist all migratory and seasonal agricultural workers who need help with completing any necessary paperwork
- Develop, organize, translate and produce culturally sensitive and competent health education materials needed for agricultural worker outreach and educational events geared towards the targeted population and participate in health education activities
- Attend community meetings and participate in community events/fairs
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- Prior related experience, such as community services, the healthcare environment or social services work preferred
- Fluency in written and spoken English and Spanish, or English and another language spoken by migratory and seasonal agricultural workers working in Delaware
- Six months of experience using computers and Microsoft Office software
- Driver’s license and clean driving record
Compensation
based on experience and education
Invite a friend:
New Castle: Medicaid Eligibility Coordinator
Join the team making a difference in your community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medicaid Eligibility Coordinator will report to the Manager or Enrollment Services and coordinate outreach and enrollment efforts to Westside Family Healthcare patients and community members who may be or have been disenrolled from Medicaid to reduce the number of people who will have a gap in health care coverage. This position will coordinate two staff level positions. The coordinator will be responsible for training, developing a training manual, delegating tasks, data collection and reporting, attending all relevant state and federal Medicaid unwinding meetings, completing trainings and certifications as required, being the interface between the state Medicaid office and Westside and other duties as required. This is a temporary, non-exempt position with no direct reports.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
Requirements
- High school diploma or GED
- Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
- Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
- Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
Compensation
based on education and experience
Invite a friend:
Newark: Patient Services Representative
WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!
$2,500 SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
- Verify and update patient demographic and payer information in electronic medical record system
- Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
- Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
- Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
- Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
- Demonstrates outstanding professional telephone management skills
- Assists patients who have disabilities to the extent to which they are trained to assist as needed
- Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- One year of work experience in customer service
- Experience using Microsoft Office software
- Fluency in written and spoken English and in spoken Spanish
Compensation
based on experience and education
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Wilmington: Patient Services Representative
WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!
SIGN ON BONUS OFFERED!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
- Verify and update patient demographic and payer information in electronic medical record system
- Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
- Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
- Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
- Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
- Demonstrates outstanding professional telephone management skills
- Assists patients who have disabilities to the extent to which they are trained to assist as needed
- Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA
Requirements
MINIMUM OBJECTIVE QUALIFICATIONS
- High school diploma or GED
- One year of work experience in customer service
- Experience using Microsoft Office software
- Bi-lingual Spanish
Compensation
based on experience and education
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Wilmington: Healthcare Coordinator
WESTSIDE IS LOOKING FOR HEALTHCARE COORDINATORS!
$5,000 SIGN ON BONUS!
JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Healthcare Coordinator I organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
RESPONSIBILITIES:
- Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
- Assess patient and family preferences for method of receiving information
- Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
- Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
- Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
- Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
- Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
- Collaborate with available community programs or internal departments to provide assistance to patients
- Process necessary prior authorizations and insurance referrals as assigned
- Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
- Collect data related to healthcare coordination
Requirements
- High school diploma or GED
- One year of work experience in the medical or health insurance field
- Six months of experience using Microsoft Office software
- Six months of experience using electronic medical record software
Compensation
Based Experience
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Wilmington: Dietician / Nutrition Manager
WESTSIDE IS LOOKING FOR A NUTRITION MANAGER TO JOIN THE TEAM!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Registered Dietitian/Nutrition Department Manager provides outpatient services as a Registered Dietician and provides oversight, direction and support to the nutrition department.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
Core Responsibilities of Nutrition Manager / Dietician:
1. Function as an outpatient Registered Dietitian to a diverse patient population, providing evidence-based, individualized nutrition counseling based on medical condition, age and cultural background
2. Directly supervise Nutrition Department staff, working with HR to recruit, screen, hire, orient, train, direct and monitor work, provide ongoing performance feedback and formal performance evaluations, implement corrective actions and make employment termination decisions
3. Evaluate Nutrition Department processes and develop and implement improvement initiatives
4. Develop, implement and educate staff on departmental policies, procedures, workflows, guidelines, and competencies
5. Maintain communication with community partners to foster ongoing collaboration
6. Participate in committees, advocacy and outreach efforts, encouraging staff to participate as well
7. Collaborate with providers and other health care personnel to determine nutritional needs and diet restrictions in order to provide optimal patient care
8. Collaborate with social service case managers and other staff members to address patient needs in relation to their diet and nutrition goals
PM22
Requirements
1. Bachelor’s degree in Food and Nutrition, Nutrition and Dietetics, Nutritional Sciences, Human Nutrition or comparable major
2. A minimum of three years of work experience in an ambulatory healthcare environment
3. Current license as a Registered Dietitian in the State of Delaware
4. Ability to function efficiently and independently, planning and prioritizing daily work activities to meet departmental goals and objectives
5. Ability to travel between worksites as needed
Compensation
based on experience and education
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Wilmington: Coordinator, Community Relations
Join the team making a difference in the community!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Community Relations Coordinator (CRC) is responsible for supporting the External Affairs Department in community engagement, communications, brand management, advocacy and fundraising. The CRC will manage internal and external communications efforts that support the strategic direction of WFH in advocacy, fundraising, and communication purposes. Responsibilities include: planning and content development of outreach materials; creation of written materials; responding to external requests for information; assisting with social media efforts; and providing communications support to internal and external stakeholders.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
CORE RESPONSIBILITIES
- Work with appropriate staff and consultants to create and distribute public relations materials and reports including, but not limited to, press releases, brochures, advertisements, newsletters, special projects and annual reports that raise the profile and enhance the reputation of Westside Family Healthcare in the State of Delaware, the region and the nation.
- Support WFH’s community outreach and engagement strategy, including the coordination with internal outreach teams and external partners, track outreach events, participate in outreach events, and manage outreach resources and inventory.
- Responsible for content creation and management of WFH’s digital communications platforms, which include social media platforms, electronic newsletters, website, external affairs contact inbox, and digital patient education screens.
- Support WFH’s advocacy efforts at the local, state, and federal level.
- Assist in the implementation of a comprehensive fundraising program that includes special events, annual giving, and donor relations.
- Represent WFH on various grassroots coalitions, committees, and networks.
- Other relevant duties as assigned that advance WFH’s mission and vision
Requirements
- Associates degree in communications, marketing, public affairs, business management, public health or related discipline.
- At least 1 year of experience working in non-profit and/or healthcare sector
- Experience working with various electronic communication platforms, such as customer relationship management tools, social media platforms, and website management platforms.
- Experience using Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Excellent written and oral communication skills, and ability to effectively communicate to stakeholders at various levels, both internally and externally.
- Attention to detail, ability to manage multiple projects simultaneously and under tight deadlines.
- Ability to function productively both independently and as a team member.
- Willingness to learn and take on new assignments and responsibilities.
- Ability to work occasional nights and weekends, as needed.
- Valid driver’s license and a clean driving record with the ability to travel among sites and off-site, as needed.
Compensation
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