Careers

We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.  We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Westside Family Healthcare is an Equal Opportunity Employer that values diversity. We offer competitive salaries and benefit packages including health, dental and vision insurance, 401K savings retirement plan and more.

Working at Westside means working in A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making.  As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

Start your healthcare career today:

Administration/Business Support

New Castle: Manager of Value-Based Program

 JOIN THE TEAM TAKING CARE OF YOUR COMMUNITY! 

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Value Based Program Manager (VBPM) is responsible for managing Westside Family Healthcare’s value-based strategy including analyzing all aspects of pay-for-performance, shared savings, bundled payments, quality incentive programs, and value-based structures related to quality performance, cost, and utilization across all contracts and lines of business. The VBPM is also responsible for the successful planning and execution of key strategic activities that will enable the rapid advancement of high-performance value-based care operations. The VBPM develops and implements tactics to meet program goals and metrics, including facilitating collaboration across departments. This position will partner closely with Clinical Operations, Clinical IT, Finance, and clinical leadership. 

 

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. 

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation. 

Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health equity for all   

Our Values: 

  • Compassion: Lead with compassion 
  • Service: Serve with humility 
  • Excellence: Be exceptional 
  • Empowerment: Empower all people 

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. 

What we expect from you

  1. Maintain an in-depth knowledge of current and potential future value-based agreements, payor contracts and Westside operations to prioritize activities and achieve maximum reimbursement in an effective and cost-efficient manner.
  2. Participate in the review and analysis of agreements under consideration.
  3. Support strategic planning for evolving value-based care consistent with Westside’s priorities, translate strategy into operational tactics through focused efforts and actions, and monitor key performance indicators to deliver best in class programs. 
  4. In partnership with the Clinical IT and Finance teams, using internal population health data and payer provided data, develop reporting tools to identify areas of improvement opportunities.
  5. In collaboration with the operational and clinical leadership teams, develop and implement actionable tasks/goals to improve quality outcomes and improve upon actual revenue of each value-based contract.
  6. Analyze attributed/assignable variation and reconcile patient/membership between payer and Westside. 
  7. Participate in internal and external partner meetings with providers, payors, senior administrators, and data requestors to facilitate communication, resolve challenges, and provide timely, high quality data analysis. 
  8. Facilitate receipt of information from the payor and/or their portals. Save and track payer supplied information in an organized and thoughtful manner.
  9. Participate in data mining and payer data entry supporting value-based agreements and programs. 
  10. Support strategic patient engagement initiatives.
  11. Other duties as assigned.

Requirements

  1. 3+ years of experience in data interpretation and analysis.
  2. Bachelor’s degree in an applicable field, such as healthcare administration, public health, statistics, finance, analytics, data science or closely related field required.
  3. Demonstrated analytical abilities to aid in problem solving and decision making, identify root causes, and provide resolutions when needed.
  4. Strong organizational skills and attention to detail, ability to manage multiple priorities, and a strong, proactive work ethic.
  5. Ability to effectively work on a team.
  6. Demonstrated skills in data presentation to various stakeholder groups to convey needed messages.

Important personal characteristics for this job include analytical thinking, attention to detail, integrity, dependability, leadership, initiative, stress tolerance, adaptability, cooperation, and self-control. Travel is primarily local during the workday. 

Preferred qualifications

  1. Master’s degree in healthcare administration, public health, statistics, finance, analytics, data science or closely related field.
  2. Experience with Excel and/or MS-SQL.
  3. Knowledge of analytical tools, business intelligence tools, and statistical packages such as Microsoft Report Builder, Tableau, Power BI, SAS, or equivalent tools.
  4. Lean Six Sigma or other process improvement certification.

Compensation

based on experience and education starting at 75k

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Wilmington: Director of Finance and Accounting

WESTSIDE IS LOOKING FOR A DIRECTOR TO LEAD THE FINANCE AND ACCOUNTING TEAM!

JOIN THE TEAM MAKING A DIFFERENCE IN THE LOCAL COMMUNITY!

The Director of Finance and Accounting (DFA) is responsible for oversight of all finance, accounting, payroll, and reporting activities. As a member of the senior management team, the Director of Finance and Accounting  prepares presentations to the Board Finance Committee. The DFA leads all day-to-day finance and accounting operations and supervises the Accounting team. The DFA ensures that Westside has the financial systems and procedures in place to support organizational goals and objectives and works closely with managers and their staff to educate them regarding finance and accounting procedures and to explore how the finance function can support program operations.

Westside Family Healthcare is a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Core Responsibilities of the Director of Finance and Accounting

  1. Supervise the Accounting and Finance team
  2. Develop and plan department objectives with the CFO and staff including short- and long-range accounting programs in budgeting, profit analysis, accounting systems, financial reporting, and internal auditing
  3. Develop and implement policies and procedures to maintain strong internal controls and ensure compliance with regulatory agencies
  4. Work with CFO to develop and prepare financial statements (including balance sheets and profit/loss statements) as well as variance analysis, ratios, income/expense, and investment analysis, e.g., effects of fee changes on costs and profits, return on investment
  5. Oversee the annual financial audit and any special financial audits
  6. Direct the preparation of statistical information and reports for management, government, and other agencies
  7. Prepare monthly, quarterly, and annual reporting for management and the Board of Directors
  8. Develop and maintain grants management process to ensure accurate financial reporting

Requirements

  • Bachelor’s degree in finance or accounting
  • Five years of accounting experience
  • Previous experience in all aspects of grant management and fund development
  • Prior experience working for a non-profit organization

Compensation

based on experience and education

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Behavioral Health Providers

Bear: Behavioral Health Counselor

WESTSIDE IS LOOKING FOR BEHAVIORAL HEALTH COUNSELORS!

$20,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Behavioral Health Counselor at Westside provides counseling with an emphasis on prevention, working with individuals and groups to promote optimum behavioral, mental and emotional health. The Behavioral Health Counselor may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.

CORE RESPONSIBILITIES

  1. Maintain confidentiality of records relating to clients' treatment.
  2. Collect information about clients through interviews, observation, review of medical records and/or tests and prepare and maintain all required treatment records and reports, entering information into the electronic medical records system in accordance with policy.
  3. Evaluate clients' physical or mental condition and develop, implement and modify treatment plans.
  4. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or developing skills or strategies for dealing with their problems.
  5. Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations.
  6. Collaborate with other staff members to perform clinical assessments or develop treatment plans.
  7. Counsel family members to assist them in understanding, dealing with, or supporting clients or patients.
  8. Monitor clients' use of medications.
  9. Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies.
  10. Gather information about community mental health needs or resources that could be used in conjunction with therapy and refer patients, clients, or family members to community resources or to specialists as necessary.
  11. Coordinate or direct employee workshops, courses, or training about mental health issues.
  12. Assist the primary care and behavioral health teams in developing care management processes such as the use of screenings, disease management techniques, case management and patient education.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Master’s degree in mental health counseling, social work, psychology or a related healthcare, social science or human services field
  2. Delaware licensure in a counseling field (i.e., Licensed Clinical Social Worker, Licensed Professional Counselor of Mental Health, Licensed Associate Counselor of Mental Health)
  3. One year of social work and behavioral health experience
  4. One year of management experience
  5. Six months of experience using Microsoft Office software suite

Compensation

based on education and experience

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Wilmington: Behavioral Health Counselor

WESTSIDE IS LOOKING FOR BEHAVIORAL HEALTH COUNSELORS!

$20,000 SIGN ON BONUS!

JOIN THE TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Behavioral Health Counselor at Westside provides counseling with an emphasis on prevention, working with individuals and groups to promote optimum behavioral, mental and emotional health. The Behavioral Health Counselor may help individuals deal with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.

CORE RESPONSIBILITIES

  1. Collect information about clients through interviews, observation, review of medical records and/or tests and prepare and maintain all required treatment records and reports, entering information into the electronic medical records system in accordance with policy.
  2. Evaluate clients' physical or mental condition and develop, implement and modify treatment plans.
  3. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or developing skills or strategies for dealing with their problems.
  4. Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations.
  5. Collaborate with other staff members to perform clinical assessments or develop treatment plans.
  6. Gather information about community mental health needs or resources that could be used in conjunction with therapy and refer patients, clients, or family members to community resources or to specialists as necessary.
  7. Assist the primary care and behavioral health teams in developing care management processes such as the use of screenings, disease management techniques, case management and patient education.

Requirements

  • Master’s degree in mental health counseling, social work, psychology or a related healthcare, social science or human services field
  • Delaware licensure in a counseling field (i.e., Licensed Clinical Social Worker, Licensed Professional Counselor of Mental Health, Licensed Associate Counselor of Mental Health)
  • One year of social work and behavioral health experience

Compensation

based on education and experience

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Dental Care Team

Dover: Dental Assistant

WESTSIDE IS LOOKING FOR DENTAL ASSISTANTS!

$5,000 SIGNING BONUS!

JOIN THE TEAM THAT MAKES A DIFFERENCE!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Assistants are responsible for providing hands-on support to Dentists and completing prep work so they can more efficiently care for patients. Their duties include completing intake paperwork and updating patient records, sterilizing, and organizing dental tools and assisting during dental procedures.  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.  

 

CORE RESPONSIBILITIES

PATIENT MANAGEMENT

1. Greet patients when they sign in and monitor arrival time.

2. Set up treatment rooms for procedures.

3. Escort patients to the treatment room.

4. Seat patients in treatment rooms.

5. Show care and concern, and help patients feel comfortable.

6. Obtain and review health histories according to office protocol.

7. Ensure patients are always attended.

8. Anticipate and assist dentist’s needs.

9. Perform expanded functions and other tasks as assigned by the dentist.

10. Mix dental materials.

11. Ensure patients’ questions are answered thoroughly before they leave.

12. Chart patients and record date, service rendered and any charges.

13. Escort patients from the treatment room.

14. Ensure proper treatment notes are recorded in the patient’s chart.

15. Perform clinical procedures as practice act allows and as directed by dentist.

16. Give patient instruction and demonstrate when necessary.

17. Monitor patient flow.

TREATMENT ROOM MANAGEMENT AND STERILIZATION

1. Keep dental units ready, stocked, and clean.

2. Oversee cleanliness of the treatment room according to sterilization procedures

3. Disinfect treatment rooms according to the company’s protocol.

4. Sterilize all instruments and handpieces according to the company’s protocol.

5. Keep trays, instruments and treatment room drawers organized.

6. Ensure that the office sterilization procedures document is on display.

7. Promptly send out and monitor all dental laboratory cases.

RECORDS MANAGEMENT

1. Securely store and handle patient records in compliance with state and federal requirements, including the HIPAA privacy and security regulations.

2. Arrange patient charts and radiographs for the next day’s appointments.

3. Ensure that treatment rooms are always stocked.

OFFICE PARTICIPATION

1. Help in other areas of the office when necessary (i.e., answering phones, unpacking supplies, completing insurance forms, moving former patient records, etc.)

2. Be an active participant in team meetings.

3. Promote team concept by interacting with others in the office.

PM22

Requirements

 MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Basic life support certification
  3. Current X-ray certification or must achieve within 6 months of date of hire.
  4. Six months of experience using Microsoft Office software
  5. Six months of experience using electronic dental or medical record software
  6. Graduate of accredited dental assisting program or dental assisting experience 

Compensation

based on experience

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Wilmington: Dental Assistant
WESTSIDE IS LOOKING FOR DENTAL ASSISTANTS!$5,000 SIGNING BONUS!

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Assistants are responsible for providing hands-on support to Dentists and completing prep work so they can more efficiently care for patients. Their duties include completing intake paperwork and updating patient records, sterilizing, and organizing dental tools and assisting during dental procedures.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

 PATIENT MANAGEMENT

1. Greet patients when they sign in and monitor arrival time.

2. Set up treatment rooms for procedures.

3. Escort patients to the treatment room.

4. Seat patients in treatment rooms.

5. Show care and concern, and help patients feel comfortable.

6. Obtain and review health histories according to office protocol.

7. Ensure patients are always attended.

8. Anticipate and assist dentist’s needs.

9. Perform expanded functions and other tasks as assigned by the dentist.

10. Mix dental materials.

11. Ensure patients’ questions are answered thoroughly before they leave.

12. Chart patients and record date, service rendered and any charges.

13. Escort patients from the treatment room.

14. Ensure proper treatment notes are recorded in the patient’s chart.

15. Perform clinical procedures as practice act allows and as directed by dentist.

16. Give patient instruction and demonstrate when necessary.

17. Monitor patient flow.

TREATMENT ROOM MANAGEMENT AND STERILIZATION

1. Keep dental units ready, stocked, and clean.

2. Oversee cleanliness of the treatment room according to sterilization procedures

3. Disinfect treatment rooms according to the company’s protocol.

4. Sterilize all instruments and handpieces according to the company’s protocol.

5. Keep trays, instruments and treatment room drawers organized.

6. Ensure that the office sterilization procedures document is on display.

7. Promptly send out and monitor all dental laboratory cases.

RECORDS MANAGEMENT

1. Securely store and handle patient records in compliance with state and federal requirements, including the HIPAA privacy and security regulations.

2. Arrange patient charts and radiographs for the next day’s appointments.

3. Ensure that treatment rooms are always stocked.

OFFICE PARTICIPATION

1. Help in other areas of the office when necessary (i.e., answering phones, unpacking supplies, completing insurance forms, moving former patient records, etc.)

2. Be an active participant in team meetings.

3. Promote team concept by interacting with others in the office.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Basic life support certification
  3. Current X-ray certification or must achieve within 6 months of date of hire.
  4. Six months of experience using Microsoft Office software
  5. Six months of experience using electronic dental or medical record software
  6. Graduate of accredited dental assisting program or dental assisting experience 

Compensation

based on experience

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Dental Providers

Dover: Dentist

WESTSIDE IS LOOKING FOR DENTISTS TO JOIN OUR AMAZING TEAM!

$20,000 SIGN ON BONUS!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical and dental care without regard to ability to pay. The Dentist is a member of the clinical team and works closely with the Chief Medical Officer to integrate primary medical care with oral health services. The Dentist is responsible for primary dental services for patients of Westside Family Healthcare. All activities are carried out within the scope of organizational policies and procedures as established by the Board of Directors and under the direction of the Chief Medical Officer (CMO).

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

JOIN THE TEAM THAT MAKES A DIFFERENCE!

The ideal candidate will be able to do the following:

  1. Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments.
  2. Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services.
  3. Record patient-dentist interactions as they occur in patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, condition of the patient, and care or treatment received.
  4. Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services.
  5. Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians.
  6. Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan.
  7. Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission.
  8. Assist in the supervision and performance evaluation of dental staff according to established guidelines, as assigned.
  9. Coordinate operations of the dental program with other community health center projects and clinical staff members.
  10. Participate in WFH dental health promotion and disease prevention activities in the community.
  11. Provide oversight and mentoring of dental residents as requested.

PM22

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
  2. Eligible for license to practice dentistry in the State of Delaware
  3. Basic life support certification
  4. Ability to travel between worksites as needed
  5. Eligibility for staff privileges to local hospitals as needed
  6. Experience using Microsoft Office Suite and electronic health records

Compensation

BASED ON EXPERIENCE

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Dover: Dental Hygienist

WESTSIDE IS LOOKING FOR REGISTERED DENTAL HYGIENISTS!

$10,000 SIGNING BONUS OFFERED!

LOAN REPAYMENT PROGRAMS AVAILABLE!


JOIN THE TEAM THAT MAKES A DIFFERENCE! 

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Hygienist is a licensed primary oral health care professional whose goal is to assist Westside Family Health patients in achieving and maintaining optimum oral health. The Dental Hygienist cleans teeth and examines mouth, head, and neck for signs of oral disease. May educate patients on oral hygiene, take and develop x-rays, or apply fluoride or sealants.


WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Examine and thoroughly document oral conditions, including those of the head and neck region, through the use of clerical measurement, radiographs and other assessment methods
  2. Perform thorough removal of hard and soft deposit with ultrasonic/hand instrumentation and polishing of supra gingival crowns
  3. Review and record patient medical histories
  4. Develop individualized oral hygiene programs for home care
  5. Educate patients, the general public and special population groups particularly the children regarding oral health
  6. Maintain inventory of dental hygiene supplies
  7. Assist other dental staff when necessary

Requirements

MINIMUM QUALIFICATIONS

  1. High school diploma or GED
  2. Graduate of an accredited Dental Hygiene Program
  3. Current Delaware dental hygiene license
  4. Current with continuing education
  5. Basic life support certification

Compensation

based on experience

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Wilmington: Dentist

WESTSIDE IS LOOKING FOR DENTISTS!

$20,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN  YOUR COMMUNITY!


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dentist is a member of the clinical team and works closely with the Chief Medical Officer to integrate primary medical care with oral health services. The Dentist is responsible for primary dental services for patients of Westside Family Healthcare. All activities are carried out within the scope of organizational policies and procedures as established by the Board of Directors and under the direction of the Chief Medical Officer (CMO).

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES FOR DENTIST

Licensing requirements have changed! Check out: https://dpr.delaware.gov/boards/dental/dentist_license/

  1. Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments
  2. Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services
  3. Advise or instruct patients and clinical staff regarding preventive dental care, the causes and treatment of dental problems, or oral health care services
  4. Design, make, or fit prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians
  5. Plan, organize, or maintain dental health programs, including participating in WFH quality improvement programs and contributing to the development of the dental portion of the annual Health Care Plan
  6. Implement dental department policies, protocols, and procedures in compliance with the most current, accepted professional standards, including those of The Joint Commission
  7. Assist in the supervision and performance evaluation of dental staff according to established guidelines, as assigned
  8. Provide oversight and mentoring of dental residents as requested

Requirements

MINIMUM QUALIFICATIONS

  1. Graduate of an accredited school of dentistry with a degree of Doctor of Dental Surgery or Doctor of Dental Medicine
  2. Ability to obtain license in Delaware   Licensing requirements have changed! Check out: https://dpr.delaware.gov/boards/dental/dentist_license/ 
  3. Basic life support certification 
  4. Ability to travel between worksites as needed

Compensation

based on experience

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Wilmington: Dental Hygienist

WESTSIDE IS LOOKING FOR REGISTERED DENTAL HYGIENISTS!

$10,000 SIGNING BONUS OFFERED!


JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Hygienist is a licensed primary oral health care professional whose goal is to assist Westside Family Health patients in achieving and maintaining optimum oral health. The Dental Hygienist cleans teeth and examines mouth, head, and neck for signs of oral disease. May educate patients on oral hygiene, take and develop x-rays, or apply fluoride or sealants.


WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Examine and thoroughly document oral conditions, including those of the head and neck region, through the use of clerical measurement, radiographs and other assessment methods
  2. Perform thorough removal of hard and soft deposit with ultrasonic/hand instrumentation and polishing of supra gingival crowns
  3. Review and record patient medical histories
  4. Develop individualized oral hygiene programs for home care
  5. Diet analysis and counseling for dental care control and prevention
  6. Educate patients, the general public and special population groups particularly the children regarding oral health
  7. Plan and conduct oral health programs for the children within the community
  8. Implement a periodontal disease program and protocol
  9. Apply decay prevention agents such as fluoride and sealants
  10. Maintain inventory of dental hygiene supplies
  11. Assist other dental staff when necessary

Requirements

MINIMUM QUALIFICATIONS

  1. High school diploma or GED
  2. Graduate of an accredited Dental Hygiene Program
  3. Current Delaware dental hygiene license
  4. Current with continuing education
  5. Basic life support certification

Compensation

based on experience

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Dental Team

Wilmington: Dental Patient Services Representative

WESTSIDE IS LOOKING FOR Dental Patient Services Representatives!

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.  

Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay  

Our Vision: Achieve health equity for all  

Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. 

Responsibilities of the Dental Patient Services Representative

  1. Greet all patients
  2. Distribute “New Patient” and “Health History” forms to new patients and assist with completion if needed
  3. Use two identifiers, name and date of birth, to verify patient identity
  4. Register and update current information in Dentrix, with proper spelling and verified information
  5. Verify patient’s insurance eligibility with the insurance carrier
  6. Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
  7. Tie out daily payments received between Daily Deposit Sheet and payments in drawer
  8. Diligently manage schedule, adhering to the providers’ templates
  9. Contact referrals to setup appointments
  10. Assist in resolving any scheduling problems or rescheduling patients when needed
  11. Complete appointment reminder phone calls
  12. Answer telephone calls in professional manner and respond to the caller by providing correct information and/or taking the appropriate action(s)

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in a healthcare environment
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic dental or medical record software

Compensation

based on experience

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Medical Providers

Bear: Nurse Practitioner - Women's Health

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS with Women's Health Specialty!

$20,000 SIGN ON BONUS OFFERED!

LOAN REPAYMENT PROGRAM AVAILABLE!

  

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Women’s Health Nurse Practitioner provides direct patient services to female patients with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the WHNPs.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide diagnosis and treatment of all women’s health conditions, including, but not limited to gynecological problems, STD diagnosis and treatment, prenatal/perinatal, breastfeeding, preconception and newborn retention, according to established guidelines
  2. Perform interim physical examinations for healthy patients
  3. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  4. Provide health education to patients about ways to improve, promote, and maintain their health status, including but not limited to providing educational information on disease/disease process, self-care practices, and positive lifestyle choices (i.e., diabetes, safe sex, weight loss, smoking cessation, etc.)
  5. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the ANP is present for the purpose of providing services to WFH patients
  6. Maintain timely, complete and accurate records, medication lists, and documentation of care and follow-up for administrative purposes and reimbursement of services in a timely manner
  7. Maintain competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
  8. Implement clinical education and training of clinical staff when necessary
  9. Participate in WFH performance improvement activities
  10. Participate in monthly OB team meetings
  11. Participate in WFH community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure
  3. Certification as a Women’s Health Nurse Practitioner from a qualifying credentialing center, or a Family Nurse Practitioner with a minimum of 2 years of experience in Women’s Health
  4. Clinical training and experience in ambulatory care in a community healthcare setting
  5. Basic life support certification
  6. Ability to travel between worksites and provide clinical coverage as needed

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish, including medical terminology

Compensation

based on experience

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Bear: Family Nurse Practitioner

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS!

$20,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines

  1. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
  2. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
  3. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
  4. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
  5. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
  6. Order, perform, or interpret the results of diagnostic tests such as complete blood counts (CBCs)
  7. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
  8. Keep abreast of developments in nursing, medicine and regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources, maintaining competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
  9. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  10. Consult with or refer patients to appropriate specialists when conditions exceed the scope of practice or expertise
  11. Maintain organizational policies and procedures in areas such as safety and infection control
  12. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the FNP is present for the purpose of providing services to WFH patients.
  13. Provide clinical education and training of staff and students
  14. Participate in WFH performance improvement activities and community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
  3. Clinical training and experience in ambulatory care
  4. Basic life support certification
  5. Ability to travel between worksites as needed

Compensation

based on experience

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Bear: Family Physician

WESTSIDE IS LOOKING FOR PHYSICIANS!

$20,000 SIGN ON BONUS!

  

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Train residents, medical students, and other health care professionals
  6. Participate in newborn rounding and after-hours call rotation as needed
  7. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  8. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  9. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
  10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of medicine
  2. Completion of an appropriate accredited medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Ability to travel between worksites as needed
  6. Certification or eligibility for certification by an applicable American Medical Specialty Board
  7. Eligibility for staff privileges to local hospitals associate with WFH
  8. Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Spanish language skills

Compensation

based on experience

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Dover: Physician - Family Medicine / Women's Health

WESTSIDE IS LOOKING FOR PHYSICIANS!

$20,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM WHOSE MISSION IS TO PROVIDE ACCESS TO HEALTH CARE TO ALL WHO NEED IT, REGARDLESS OF ABILITY TO PAY.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine / Women's Health Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion and disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity

Core Responsibilities of Family Medicine /  Women's Health Physician

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; participating in hospital admission and follow-up of patients, making arrangement for services as needed; and delivering babies
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  6. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  7. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

PM22

Requirements

  1. Graduate of an accredited school of medicine
  2. Completion of an accredited appropriate medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Certification or eligibility for certification by an applicable American Medical Specialty Board
  6. Eligibility for staff privileges to local hospitals associated with WFH

Compensation

based on experience

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Dover: Family Physician

WESTSIDE IS LOOKING FOR PHYSICIANS!

$20,000 SIGN ON BONUS!

  

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Train residents, medical students, and other health care professionals
  6. Participate in newborn rounding and after-hours call rotation as needed
  7. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  8. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  9. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
  10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of medicine
  2. Completion of an appropriate accredited medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Ability to travel between worksites as needed
  6. Certification or eligibility for certification by an applicable American Medical Specialty Board
  7. Eligibility for staff privileges to local hospitals associate with WFH
  8. Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

Compensation

based on experience

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Newark: Nurse Practitioner, Women's Health

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS with Womens Health Specialty!

$20,000 SIGN ON BONUS OFFERED!

LOAN REPAYMENT PROGRAM AVAILABLE!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Women’s Health Nurse Practitioner provides direct patient services to female patients with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the WHNPs.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide diagnosis and treatment of all women’s health conditions, including, but not limited to gynecological problems, STD diagnosis and treatment, prenatal/perinatal, breastfeeding, preconception and newborn retention, according to established guidelines
  2. Perform interim physical examinations for healthy patients
  3. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  4. Provide health education to patients about ways to improve, promote, and maintain their health status, including but not limited to providing educational information on disease/disease process, self-care practices, and positive lifestyle choices (i.e., diabetes, safe sex, weight loss, smoking cessation, etc.)
  5. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the ANP is present for the purpose of providing services to WFH patients
  6. Maintain timely, complete and accurate records, medication lists, and documentation of care and follow-up for administrative purposes and reimbursement of services in a timely manner
  7. Maintain competence in clinical practice with participation in continuing educational experiences and maintenance of Basic Life Support certification
  8. Implement clinical education and training of clinical staff when necessary
  9. Participate in WFH performance improvement activities
  10. Participate in monthly OB team meetings
  11. Participate in WFH community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure
  3. Certification as a Women’s Health Nurse Practitioner from a qualifying credentialing center, or a Family Nurse Practitioner with a minimum of 2 years of experience in Women’s Health
  4. Clinical training and experience in ambulatory care in a community healthcare setting
  5. Basic life support certification
  6. Ability to travel between worksites and provide clinical coverage as needed

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish, including medical terminology

Compensation

based on experience

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Newark: Family Nurse Practitioner

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS! 

$20,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

 

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

  

RESPONSIBILITIES:

  

1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines

2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy

3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds

4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies

5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults

6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances

7. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements

8. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission

9. Participate in WFH performance improvement activities and community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
  3. Clinical training and experience in ambulatory care
  4. Basic life support certification
  5. Ability to travel between worksites as needed

Compensation

based on experience

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Newark: Family Physician

WESTSIDE IS LOOKING FOR PHYSICIANS!

$20,000 SIGN ON BONUS!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY! 


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Train residents, medical students, and other health care professionals
  6. Participate in newborn rounding and after-hours call rotation as needed
  7. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  8. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  9. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
  10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of medicine
  2. Completion of an appropriate accredited medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Ability to travel between worksites as needed
  6. Certification or eligibility for certification by an applicable American Medical Specialty Board
  7. Eligibility for staff privileges to local hospitals associate with WFH
  8. Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

Compensation

based on experience

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Wilmington: Family Nurse Practitioner

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS! 

$20,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

  

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
 

RESPONSIBILITIES:
 

1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines

2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy

3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds

4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies

5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults

6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances

7. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements

8. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission

9. Participate in WFH performance improvement activities and community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
  3. Clinical training and experience in ambulatory care
  4. Basic life support certification
  5. Ability to travel between worksites as needed

Compensation

based on experience, starting at $110k

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Wilmington: Family Nurse Practitioner

WESTSIDE IS LOOKING FOR NURSE PRACTITIONERS!

$20,000 SIGN ON BONUS OFFERED!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Nurse Practitioner (FNP) provides direct patient services with an emphasis on prevention and education, in collaboration with staff physicians(s) and the clinical team of providers and allied health professionals and participating in the supervision of nursing students and staff. Physicians are available 24 hours per day on site or by phone for consultation with the FNPs.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses and treatment plans based on scientific rationale, standards of care, and professional practice guidelines
  2. Recommend or implement diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy
  3. Perform routine or annual physical examinations and primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds
  4. Prescribe medications based on efficacy, safety, and cost as legally authorized, including medication dosages, routes, and frequencies based on patient characteristics such as age and gender and counsel patients about drug regimens and possible side effects or interactions with other substances such as food supplements, over-the-counter (OTC) medications, or herbal remedies
  5. Detect and respond to adverse drug reactions, with special attention to vulnerable populations such as infants, children, pregnant and lactating women, or older adults
  6. Educate and engage patients in self-management of acute or chronic illnesses, tailoring instructions to patients' individual circumstances
  7. Maintain timely, complete and detailed records of patients’ personal health information in the electronic medical records system and keep such information confidential in accordance with legal requirements
  8. Perform all services in compliance with the most current, accepted professional standards and the standards of the Joint Commission
  9. Participate in WFH performance improvement activities and community education and outreach programs

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school or college of nursing with a master’s degree in nursing
  2. Current registered nurse licensure and advanced registered nurse practitioner licensure and certification
  3. Clinical training and experience in ambulatory care
  4. Basic life support certification
  5. Ability to travel between worksites as needed

Compensation

based on experience, starting at $110k annual

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Wilmington: Family Physician

WESTSIDE IS LOOKING FOR PHYSICIANS!

$20,000 SIGN ON BONUS!

  

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Train residents, medical students, and other health care professionals
  6. Participate in newborn rounding and after-hours call rotation as needed
  7. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  8. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  9. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
  10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of medicine
  2. Completion of an appropriate accredited medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Ability to travel between worksites as needed
  6. Certification or eligibility for certification by an applicable American Medical Specialty Board
  7. Eligibility for staff privileges to local hospitals associate with WFH
  8. Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

Compensation

based on experience

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Wilmington: Family Physician

WESTSIDE IS LOOKING FOR PHYSICIANS!

$20,000 SIGN ON BONUS!

  

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Medicine Physician delivers quality primary medical care in an efficient manner with emphasis on health promotion/disease prevention, collaborates with the clinical team of providers and allied health professionals and participates in the development of new programs, review of existing programs, and quality improvement activities.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Provide primary medical care to patients, including collecting and recording patient information in the EMR in a thorough and timely manner; prescribing or administering treatment; ordering, performing, and interpreting tests and analyzing records, reports, and examination information to diagnose patients' conditions; monitoring patients' conditions and progress and reevaluating treatments as necessary; explaining procedures and discussing test results or prescribed treatments with patients; advising patients concerning diet, activity, hygiene, and disease prevention; referring patients to medical specialists or other practitioners when necessary; and participating in hospital admission and follow-up of patients, making arrangement for services as needed
  2. Coordinate work with other members of the care team, including nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  3. Provide emergency medical treatment to WFH patients as needed, and provide emergency medical treatment as requested or appropriate to non-WFH patients who are at or near a location where the physician is present for the purpose of providing services to WFH patients
  4. Provide medical consultation and collaborative practice with certified nurse practitioners and cooperate in the development and implementation of nurse practitioner guidelines and patient management protocols
  5. Train residents, medical students, and other health care professionals
  6. Participate in newborn rounding and after-hours call rotation as needed
  7. Implement clinical department policies, protocols, and procedures that are in compliance with the most current, accepted professional standards, as well the standards of The Joint Commission
  8. Participate in activities to increase appropriate utilization of available services by patients of Westside Family Healthcare, Inc.
  9. Participate in staff education and professional development activities, including continuing education credit requirements to maintain licensure and Basic Life Support certification
  10. Participate in WFH performance improvement programs and in community education and outreach programs offered by Westside

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited school of medicine
  2. Completion of an appropriate accredited medical residency program
  3. Licensure to practice medicine in Delaware
  4. Basic life support certification
  5. Ability to travel between worksites as needed
  6. Certification or eligibility for certification by an applicable American Medical Specialty Board
  7. Eligibility for staff privileges to local hospitals associate with WFH
  8. Full-time experience in the practice of medicine in direct primary patient care, both outpatient and inpatient

PREFERRED OBJECTIVE QUALIFICATIONS

  1. Spanish language skills

Compensation

based on experience

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Medical Team

Bear: Medical Assistant

WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!

$5,000 SIGN ON BONUS!

Join the team making a difference in the community!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

Compensation

based on experience and education

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Dover: Medical Assistant

WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!

$5,000 SIGN ON BONUS!

Join a team that makes a difference in the community!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

Compensation

based on experience

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Wilmington: Medical Assistant

WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!

$5,000 SIGN ON BONUS!

Join the team making a difference in the community!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

Compensation

based on experience and education

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Wilmington: Medical Assistant - Bilingual Spanish

WESTSIDE IS LOOKING FOR MEDICAL ASSISTANTS!

$5,000 SIGN ON BONUS!

Join the team making a difference in the community!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient’s medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested.
  2. Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient’s pharmacy
  3. Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared.
  4. Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  5. Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  6. Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  7. Provide education to patients regarding treatment procedures, medications, diets, providers’ instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  8. Clean and sterilize instruments and dispose of contaminated supplies
  9. Perform and document point-of-care equipment testing daily before beginning patient care

PM22

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) completed within 12 months of hire
  4. Basic life support certification
  5. Experience using Microsoft Office software and electronic medical record software
  6. Availability to work evenings until 9 p.m. and occasional Saturday morning
  7. Reliable transportation and ability to travel independently between sites

Compensation

based on experience and education

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Wilmington: Lead Medical Assistant Supervisor

WESTSIDE IS LOOKING FOR A LEAD SUPERVISOR to SUPPORT THE MEDICAL ASSISTANT TEAM!

JOIN THE TEAM TAKING CARE OF THE COMMUNITY!

The Lead Clinical Floor Supervisor (LCFS) supports the growth and development of the Medical Assistant (MA) team by providing mentorship and acting as a clinical resource. The LCFS supports the Nurse Manager by ensuring the site MA team adheres to Westside’s clinical and operational standards, policies, and procedures in all aspects of their work. The LCFS may also assess patient health problems and needs, maintain medical records, advise patients on health maintenance and disease prevention, coordinate with other members of the patient care teams and act as a clinical resource for the team.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Core Responsibilities

  1. Schedule and monitor the performance of daily tasks by the designated MA group to ensure they are working in accordance with Westside’s standards, policies and procedures.
  2. Participate in the clinical operations daily huddle to support the needs of the team and our patients.
  3. Work in conjunction with the Clinical Floor Nurse to maintain vaccine and supply inventory and serve as a main contact for Vaccines for Children/317 programs. 
  4. Complete MA timesheets, performance evaluations, performance improvement plans and formal corrective actions documentation, as indicated.
  5. Facilitate the timely completion of MA competencies for the site MAs and address any identified staff deficiencies. 
  6. Participate in the recruiting, interviewing, orientation, and training of new MA team members.
  7. Meet with the site Nurse Manager on a routine basis to ensure good communication and to address any issues or opportunities for site improvement.
  8. Perform the duties and responsibilities of the Certified Medical Assistant as defined in the Certified Medical Assistant job description.
  9. Maintain Medical Assistant certification and CPR/BLS certification.

PM22

Requirements

MINIMUM OBJECTIVES

  1. High school diploma or GED
  2. Successful completion of a medical assistant training program at an accredited institution
  3. Minimum of 3 years of experience as a medical assistant, preferably in the area of ambulatory care
  4. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
  5. Current certification in Basic Life Support for Healthcare Providers
  6. Experience using Microsoft Office software and electronic medical record software

Compensation

based on experience and education

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Nursing

Bear: Ambulatory Care Nurse - RN

WESTSIDE IS LOOKING FOR NURSES!

$10,000 SIGN ON BONUS!

LOAN REPAYMENT PROGRAM AVAILABLE!

JOIN A CARING, DEDICATED NURSING TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care Nurse (RN) is an on-site nurse RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care Nurse RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.

 Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.  WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.  
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay 

Our Vision: Achieve health equity for all

Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.   

RESPONSIBILITIES OF NURSES

  1. Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.
  2. Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
  3. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
  4. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  5. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  6. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  7. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols

PM22

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an associate degree in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification
  4. Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire

Compensation

based on education and experience

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Wilmington: Ambulatory Care Nurse - RN

WESTSIDE IS LOOKING FOR NURSES!

$10,000 SIGN ON BONUS!

LOAN REPAYMENT PROGRAM AVAILABLE!

JOIN A CARING, DEDICATED NURSING TEAM MAKING A DIFFERENCE IN OUR COMMUNITIES!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Ambulatory Care Nurse (RN) is an on-site nurse RN serving as an integral member of the patient care team, supporting assigned care teams by managing high and rising risk patients, coordination services throughout the continuum of care and serves as the in-office nurse. The Ambulatory Care Nurse RN supports patients by facilitating implementation of the prescribed medical treatment plan through patient-centered education of disease processes and wellness opportunities and through patient self-management skill development.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES OF NURSES

  1. Manage a caseload of patients identified as at risk for health deterioration, sentinel events and/or poor outcomes using the nursing process and established protocols/workflows. Ongoing evaluation of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality. Partners with the patient and family, the primary care provider, and other team members to implement an interdisciplinary plan of care.
  2. Participates in daily huddles with the Clinical Operations team, and other team meetings/trainings as scheduled
  3. Proactively and continuously reviews patient medical records to identify any care needs requiring intervention or follow up during patient interactions
  4. Works with patients and families to ensure both medical and psychosocial needs are met in order to promote health and well-being and to identify any barriers that inhibit the patient from adhering to the prescribed plan of care
  5. Assesses and documents progress towards goals based on provider’s plan of care; utilizing clinical judgment, established protocols, review of patients’ self-monitory tools and trends in clinical data (i.e., HbA1c, LDL, BP)
  6. Promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk
  7. Provides ambulatory care support as a member of the care team, which may include, but is not limited to walk-in and/or telephone triage utilizing established protocols

PM22

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. Graduate of an accredited nursing program with an associate degree in Nursing
  2. Active RN licensure in the State of Delaware (or compact state) with no restrictions or disciplinary action
  3. Current BLS certification
  4. Active Ambulatory Care Certification (AMB-BC) – must commit to obtaining within 1 year of hire

Compensation

based on education and experience

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Support Services

Bear: Enrollment Specialist

WESTSIDE IS LOOKING FOR ENROLLMENT SPECIALISTS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.

We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community. With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Provide assistance to WFH patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
  2. Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
  3. Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
  4. Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
  5. Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
  6. Complete timely, detailed reports for all patient/consumer activities and outreach events
  7. Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
  8. Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
  9. Attend all required meetings and trainings
  10. Develop extensive knowledge of health care and social service resources available in the community
  11. Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state

Requirements

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events

Compensation

based on experience and education

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Bear: Healthcare Coordinator

WESTSIDE IS LOOKING FOR HEALTH CARE COORDINATORS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Healthcare Coordinator organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
  2. Assess patient and family preferences for method of receiving information
  3. Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
  4. Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  5. Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
  6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
  7. Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
  8. Collaborate with available community programs or internal departments to provide assistance to patients
  9. Process necessary prior authorizations and insurance referrals as assigned
  10. Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
  11. Collect data related to healthcare coordination

Requirements

  1. High school diploma or GED
  2. One year of work experience in the medical or health insurance field
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic medical record software

Compensation

starting at $15 with no work experience

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Dover: Family Health Ambassador/Community Health Worker

WESTSIDE IS LOOKING FOR FAMILY HEALTH AMBASSADORS TO JOIN THE OUTREACH TEAMS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Family Health Ambassador (FHA) helps patients and their families to navigate and access community services and other resources and to adopt healthy behaviors. The FHA provides health promotion information, acts as a preventive disease screening liaison, provides service referrals and case management services and supports the mobile health unit clinical care team.

We are a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

1. Establish trusting relationships with patients and their families while providing general support and encouragement.

2. Provide health education, screenings, and referral support to the migrant and seasonal agricultural worker population and other low-income medically disenfranchised persons and communities residing in Kent County and western Sussex County.

3. Support the clinical care team that provides care on the mobile health unit.

4. Administer HIV testing and provide Direct Observation Therapy for Tuberculosis.

5. Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients and families.

6. Provide regular, clear and consistent reports to the Director of Rural Health Outreach regarding patient/family status and progress.

7. Maintain confidentiality of patient information in accordance with the law and Westside policies.

8. Provide transportation for clients to appointments as needed using company-supplied vehicle.

Requirements

Minimum Objective Qualifications

1. High-School Diploma or General Equivalency Diploma (G.E.D.)

2. Fluency in written and spoken English and Spanish, or English and another language spoken by migratory and seasonal agricultural workers working in Delaware

3. One year of related work or volunteer experience

4. Knowledge of community resources appropriate to the needs of patients/families

5. Six months of experience using computers and Microsoft Office software

6. Driver’s license and clean driving record

7. Ability to work evenings and nights during the summer and fall

Compensation

based on experience starting at $14/hour

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Dover: Enrollment Specialist

WESTSIDE IS LOOKING FOR ENROLLMENT SPECIALISTS

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. Enrollment Specialists work to remove financial barriers to healthcare by connecting uninsured people, including Westside Family Healthcare (WFH) patients, to programs that make healthcare more affordable. In addition to providing education about affordable health care coverage options through one-on-one interactions and outreach events, Enrollment Specialists provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC) and Screening for Life (SFL). Additionally, Enrollment Specialists assist WFH patients with enrollment in our sliding fee scales and external medication assistance programs. Strong organizational skills are required.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Provide assistance to patients and consumers who need access to financial support for health care services, including the Health Insurance Marketplace
  2. Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make health care more affordable
  3. Explain other health programs that increase health care access for which the patient or consumer may qualify and connect them with resources for program enrollment
  4. Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process
  5. Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter
  6. Complete timely, detailed reports for all patient/consumer activities and outreach events
  7. Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations
  8. Travel to and participate in statewide outreach events as needed, typically 2-4 times per month
  9. Attend all required meetings and trainings
  10. Develop extensive knowledge of health care and social service resources available in the community
  11. Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events

Compensation

based on experience

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Dover: Community Navigator

WESTSIDE IS LOOKING FOR COMMUNITY NAVIGATORS / INSURANCE ENROLLMENT SPECIALISTS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. Community Navigators remove barriers to healthcare by connecting uninsured people, who reside in Delaware (consumers), to programs that make healthcare more affordable. They work in the community to provide education about affordable health care coverage options through one-on-one interactions and outreach events, and provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace (Marketplace), Health Care Connection (HCC), and Screening for Life (SFL). Community Navigators are also responsible for connecting members of the community to a medical home.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
  2. Continuously comply with all required Navigator duties as outlined by CMS.
  3. Protect personally identifiable information (PII) to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  4. Develop an individual work plan that outlines personal outreach activity and enrollment goals. Prepare checklists that assist you to reach these goals.
  5. Establish a professional relationship and work cooperatively with community partners. Identify opportunities to create a referral system with them.
  6. Conduct health insurance literacy education/presentations and sessions regarding the importance of primary and preventative care at community-based organization events and during one-on-one interactions with consumers. Distribute written educational materials at outreach events and other public locations.
  7. Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
  8. Complete timely, detailed reports for all consumer activities and outreach events.
  9. Develop extensive knowledge of health care resources available in the community.
  10. Attend all required meetings and trainings.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
  3. Fluency in written and spoken English and Spanish or Haitian Creole, or English and another language spoken by a majority of our patient population
  4. Valid driver’s license, reliable transportation which can fit outreach materials (such as tent, folding table, chair, and flyers), and ability to travel independently between work locations, including outreach events
  5. Ability to lift at least 35 pounds
  6. Willingness to work evenings and/or weekends, as needed
  7. Willingness to deliver presentations at public events
  8. Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)

Compensation

based on experience

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Dover: Community Health Worker - Mobile Health Unit

WESTSIDE IS LOOKING FOR A COMMUNITY HEALTH WORKER - MOBILE HEALTH UNIT!

JOIN THE TEAM TAKING CARE OF THE COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Community Health Worker for Mobile Health Services engages in outreach efforts for our mobile health clinic. During the harvesting season, the focus is directed toward the migratory and seasonal agricultural worker (MSAW) populations to connect them with the services of Westside Family Healthcare and its collaborating partners. During the harvesting season, the Community Health Worker travels to farms, labor camps and other housing locations within Kent and Sussex Counties to address the health and social service needs of the migratory and seasonal agricultural workers, act as a liaison between them and social services agencies, and participate in health fairs as a lay health educator.  

Outside of the harvesting season, the Community Health Worker works on projects related to the MSAW population and others in the community. This will include travel to community service centers to address health and social service needs in the community to connect them with Westside services.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.  
Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay 

Our Vision: Achieve health equity for all  

Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. 

Responsibility of the Community Health Worker - MSAW Program

  1. Maintain relationships with managers and crew leaders to gain access to migratory and seasonal agricultural workers and update crew. 
  2. Travel to farms weekly to provide social service resources, health education, enabling services and follow-up to migratory and seasonal agricultural workers. 
  3. Greet all agricultural workers and their family members in a friendly, courteous, helpful, and professional manner. 
  4. Register all migratory and seasonal agricultural workers in the electronic medical system, update current patient demographic and insurance information and document all services via Social Services Encounters. 
  5. Evaluate financial circumstances and place patients on appropriate sliding fee scale.
  6. Collect payments and co-payments from patients, reconcile daily charges and payments according to route slips. 
  7. Utilize designated assessment tool for assessing the overall health and social service needs of agricultural workers and their family members.
  8. Assist all migratory and seasonal agricultural workers who need help with completing any necessary paperwork.
  9. Develop, organize, translate, and produce culturally sensitive and competent health education materials needed for agricultural worker outreach and educational events geared towards the targeted population and participate in health education activities. 
  10. Attend community meetings and participate in community events/fairs. 
  11. Assist with finding outreach events and identifying farms that need services.
  12. Provide transportation for patients and/or supplies as appropriate. 
  13. Utilize EMR to assist patients with scheduling dental visits and office visits as needed. 
  14. Refer uninsured patients to enrollment services for assistance. 
  15. Assist with scheduled Maintenance/cleaning of rental vehicle.
  16. In the offseason, assist with MSAW (Migrant and Seasonal Agricultural Worker) related projects as directed by MSAW supervisor and Associate Director. 
  17. In the offseason, serve as liaison to assist patients with in-office health services. 
  18. During offseason, participate in outreach and clinical events of non-MSAW populations as directed by MSAW supervisor and Associate Director. 

Requirements

Minimum Objective Qualifications

  1. High school diploma or GED
  2. Two years of related experience, such as community services, the healthcare environment or social services work
  3. Fluency in written and spoken English and Spanish, or English and another language spoken by migratory and seasonal agricultural workers working in Delaware.
  4. Six months of experience using computers and Microsoft Office software
  5. Driver’s license and clean driving record
  6. Basic life support certification

Preferred Objective Qualifications

  1. Associate or bachelor’s degree in education, business, psychology or another health-related field
  2. Experience in providing services to seasonal and/or migratory agricultural workers. 

Compensation

based on experience

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New Castle: Patient Access / Scheduling Team Lead

WESTSIDE IS LOOKING FOR A TEAM LEAD FOR THE SCHEDULING/PATIENT ACCESS DEPARTMENT

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Access / Scheduling Team Lead works closely with the Call Center / Patient Access Manager to help ensure that the team is providing a high quality, positive patient experience. They will work alongside the team providing feedback and training and assist in performing the duties of a Patient Access Representative / Scheduler when necessary.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation. 

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. 

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.  

CORE RESPONSIBILITIES

  1. Participate in the development, maintenance and administration of training for new Patient Access Representatives
  2. Conduct training or re-training as needed
  3. Performs call evaluations and provides feedback to the representative within 24-48 of the call.
  4. Is first line of defense for questions on process and procedure
  5. Provides back-up for Scheduling Coordinator regarding all aspects of provider schedules
  6. Should recommend and/or assist in development of new department processes and procedures
  7. May conduct team meetings and develop team schedule in absence of Call Center Manager
  8. May perform the duties of a Patient Access Representative on an as needed basis
  9. Respond to messages, mailboxes, email, etc. as directed
  10. Check voicemail and respond to messages promptly
  11. Navigate through various systems including but not limited to, EMR, AllScripts PM, Phytel, Doctor Connect, Outlook Email, WFH Intranet Page, etc

 

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High School Diploma or GED
  2. Ability to Read and write in English, speak English and Spanish and use interpreter for other languages if necessary
  3. Must have Computer and/or office experience with proven accuracy skills under pressure
  4. Must be able to work in a fast-paced role and have some flexibility with schedule and location on occasion

Compensation

based on experience & education starting at $15/h

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New Castle: Call Center / Scheduler - Bilingual preferred

WESTSIDE IS LOOKING FOR SCHEDULERS TO HELP OUR PATIENTS!


JOIN THE TEAM THAT MAKES A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Scheduler ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic, insurance, and financial information from English-speaking and Spanish-speaking patients in strict accordance with standard procedures.


WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES OF A WESTSIDE SCHEDULER / Call Center Representative

  1. Answer incoming calls in a courteous, confidential, compassionate and professional manner, using scripting to enforce consistent patient education and staff knowledge and redirecting phone calls to other sites as needed
  2. Properly schedule patient appointments and inform patients of any necessary instructions, directions, phone numbers, addresses and fax numbers
  3. Call patients to reschedule and cancel appointments as needed
  4. Follow specific workflows for various appointment types and providers
  5. Obtain and enter new patient demographics into computer system
  6. Verify patient’s insurance eligibility and update patient information at the time of appointment scheduling
  7. Forward callers in need of triage to appropriate personnel in accordance with standard protocols
  8. Respond to scheduling messages pools, EMR mailboxes, email, bump list, etc.
  9. Check voicemail and respond to messages promptly

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Fluency in written and spoken English and spoken Spanish PREFERRED
  3. Six months of experience of call center or appointment scheduling

Compensation

based on experience and education starting at $15

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New Castle: Healthcare PreAuthorization Coordinator

WESTSIDE IS LOOKING FOR A PREAUTHORIZATION COORDINATOR TO JOIN THE TEAM!

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Preauthorization Coordinator processes prior authorizations and insurance referrals for specialty care, imaging and diagnostic testing for Westside Family Healthcare (“Westside”) patients, systematically supporting patients, providers and healthcare coordinators working with medical neighbors to coordinate care.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.  WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.  

Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay 

Our Vision: Achieve health equity for all

Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.  

Responsibilities of the Preauthorization Coordinator:

  • Use web, phone and fax to process prior authorizations and insurance referrals for specialty care, imaging and diagnostic testing for all Westside patients, including out-of-network specialists and facilities.
  • Procure necessary documentation from the patient’s electronic medical record and local health information technology partners.
  • Document all interactions with patients, providers, payers, and other individuals on behalf of patients clearly, thoroughly and accurately in the patient’s medical record.
  • Communicate with Westside providers promptly when the insurance company requires a peer review.
  • Monitor and respond promptly to inbound calls and / or correspondence and documents related to prior authorization of patient care.
  • Maintain a working knowledge of prior authorization requirements by monitoring all payer websites/portals and communications.
  • Communicate with the billing department when a PCP change occurs as a result of the preauthorization process.
  • Perform data collection related to prior authorizations and insurance referrals, as assigned.
  • Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPPA and patient confidentiality standards.

Requirements

  1. High school diploma or GED
  2. One year of work experience in the medical or health insurance field
  3. One year of experience using Microsoft Office software
  4. One year of experience using electronic medical record software
  5. Knowledge of CPT, ICD 10 codes and medical terminology
  6. One year of experience processing prior authorizations and insurance referrals

Compensation

based on experience and education

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Newark: Patient Services Representative

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.


OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software
  4. Fluency in written and spoken English and in spoken Spanish

Compensation

based on experience and education

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Wilmington: Patient Services Representative

  

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES! 

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

  

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

  

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software
  4. Bi-lingual Spanish

Compensation

based on experience and education

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Wilmington: Patient Services Representative

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software

Compensation

based on experience and education

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Wilmington: Healthcare Coordinator

WESTSIDE IS LOOKING FOR HEALTHCARE COORDINATORS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Healthcare Coordinator organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES:

  1. Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
  2. Assess patient and family preferences for method of receiving information
  3. Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
  4. Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  5. Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
  6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
  7. Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
  8. Collaborate with available community programs or internal departments to provide assistance to patients
  9. Process necessary prior authorizations and insurance referrals as assigned
  10. Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
  11. Collect data related to healthcare coordination

Requirements

 

  1. High school diploma or GED
  2. One year of work experience in the medical or health insurance field
  3. Six months of experience using Microsoft Office software
  4. Six months of experience using electronic medical record software

 

Compensation

Based Experience

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Wilmington: Community Health Worker - Social Services programs

WESTSIDE IS LOOKING FOR COMMUNITY HEALTH WORKERS TO JOIN THE SOCIAL SERVICES TEAM!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. At Westside Family Healthcare, the Community Health Worker is a core member of the collaborative care team who provides social service case management directly in the communities through outreach to specific target populations. The Community Health Worker will be responsible for identifying social, emotional, environmental, financial, and other support needs for community members and established patients while connecting them with appropriate services and community resources. This position will work closely with our multidisciplinary teams and community partners to identify areas of need and resources with the goal of improving patients’ health care and outcomes.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Traveling between offices and communities in Delaware to conduct home visits, meetings, and outreach events in the community with individuals and established patients to provide case management by completing screenings and needs assessment, identifying social needs, developing effective service plans, collaborating with internal/external healthcare systems, coordinating care and connecting to appropriate internal and/or external community resources.
  2. Assist individuals and families in the community in accessing health and psycho-social related services, including but not limited to: obtaining a medical home, providing instructions on appropriate use of the medical home, overcoming barriers to obtaining needed medical care, behavioral health and social services while reducing cultural and socio-economic barriers between clients and institutions
  3. Facilitate community outreach and public education by participating in community events and conducting presentations in the community as needed.
  4. Coach community members and established patients in effective management of their chronic health conditions, self-care strategies, and motivate patients to be active, engaged participants in their health care.
  5. Maintain accurate and timely documentation.

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High School Diploma or General Equivalency Diploma (G.E.D.)
  2. Fluency in written and spoken English and Spanish and/or Haitian Creole
  3. Related work or volunteer experience providing services to a culturally diverse populations
  4. Verifiable good driving record and reliable transportation
  5. Ability to travel independently between offices and communities throughout Delaware as needed
  6. Ability to perform duties directly in the communities as needed (up to 90% of the schedule will be required to work in communities throughout Delaware)
  7. Ability to work evenings and weekends as needed
  8. Experience using computers and Microsoft Office software

Compensation

based on experience

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Wilmington: Health Information Management Specialist/Medical Records

WESTSIDE IS LOOKING FOR MEDICAL RECORDS / HEALTH INFORMATION SPECIALISTS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Health Information Management (HIM) Specialist gathers, processes, and maintains patient medical records in compliance with ethical, legal, and HIPAA confidentiality regulations.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Protect the security of medical records to ensure that confidentiality is maintained in accordance with HIPAA regulations.
  2. Evaluate and process incoming documents for provider review and scan into the electronic medical records (EMR) system in accordance with Westside Family Healthcare HIM Department policies.
  3. Evaluate, log, and distribute incoming patient medical forms needing provider completion; assist with form completion when appropriate as outlined in HIM department protocols.
  4. Monitor Medical Records site pool inbox on a daily basis and handle requests appropriately.
  5. Obtain patient medical records needed for the management of patient care.
  6. Process release of information (ROI) requests needed for patient continuity of care in accordance with Westside Family Healthcare policies and HIPAA regulations.

Requirements

  1. High school diploma or GED
  2. Previous experience using computers and programs, including Microsoft Office
  3. Six months of medical office support training or experience.
  4. Some knowledge of HIPAA regulations.
  5. Ability to travel between work sites as requested

Compensation

wage based on experience and education

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Wilmington: Breastfeeding Peer Counselor

WESTSIDE IS LOOKING FOR PEER COUNSELOR TO JOIN OUR TEAM!

JOIN A CARING, DEDICATED TEAM HELPING PEOPLE IN YOUR COMMUNITY.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Breastfeeding Peer Counselor engages pregnant and breastfeeding women as well as their partners and families in discussion and education on the merits of breastfeeding, the risks of not breastfeeding and sustaining a breastfeeding relationship with their infant.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay

Our Vision: Achieve health equity for all

Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

  1. Counsel and educate pregnant and breastfeeding women by telephone, at Westside Family Healthcare, or through other available means
  2. Receive a caseload of WIC pregnant and breastfeeding clients on a monthly basis and make routine periodic contacts with all clients assigned
  3. Provide education, support and encouragement to pregnant and breastfeeding mothers
  4. Give basic breastfeeding information and support to new mothers
  5. Relay breastfeeding information to WIC pregnant and breastfeeding women
  6. Remain current on breastfeeding information
  7. Refer mothers according to clinic-established protocols
  8. Contact WIC-program pregnant and breastfeeding mothers on a regular basis
  9. Keep the lactation room neat and clean, appropriately stocks and maintains breastfeeding supplies and equipment
  10. Report monthly Daily Activity Logs, and Quarterly Activity Logs to WIC
  11. Organize and plan monthly education session for pregnant women and mothers focusing on breastfeeding and parenting skills

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS:

  1. High school diploma or GED required. College courses, or degree in health related or education related field a plus
  2. Six months of experience using computers and Microsoft Office software
  3. At least 12 months of breastfeeding experience
  4. WIC-eligible-Must complete WIC Breastfeeding Counselor course after hire.
  5. Six months of experience in community services, counseling, teaching, healthcare or social services
  6. Fluency in written and spoken English and spoken Spanish preferred.

Compensation

based on experience and education

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Locations & Hours

Note that some of our hours have changed.

To schedule an appointment at one of our locations, please call (302) 224-6800.

Please fax all clinical information and/or medical health record information to (302) 322-6201.

Westside’s Provider-On-Call service is available for urgent medical questions or concerns when our office is closed, by calling (302) 655-5822.

For emergencies, dial 9-1-1 or go to the emergency room.

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