Frequently Asked Questions


The more you know about your health, the better.  Every time you talk with your health care team, ask these questions:

  • What is my main problem?
  • What do I need to do?
  • Why is it important for me to do this?

Yes, you must have an appointment to be seen by a provider as we do not accept walk-ins. If you’re experiencing a life-threatening emergency, please call 911.  


Financial Assistance and Insurance

Yes.  We accept most insurance plans, including Delaware Healthy Children Program, United Healthcare Community Plan Medicare, Medicaid, Medicare, Screening for Life, Highmark Health Options, AmeriHealth Caritas and most private commercial insurance plans.

Yes, you can receive medical and dental care at Westside even if you do not have insurance. We have on-site Enrollment Specialists can help you determine if you are eligible for the Health Insurance Marketplace, Medicaid, or other insurance programs. For those who qualify, we offer our services on a sliding fee discount that is based on your income and the family size.  Your proof of income helps us determine your discounted fees.

Medical and Dental Care

If you have refills available, please contact your pharmacy directly to have your medication refilled. If you do not have refills available, please use our patient portal, MyHealth@Westside, to request refills electronically. You can call the medication refill phone line at our office (link to Locations & Hours). You will need: (1) your name, (2) date of birth, (3) name of the medication you need refilled, (4) the name of the pharmacy you use, (5) phone number of the pharmacy you use; (6) the number of days of medication you still have and (7) the phone number where you can be reached.

Yes, Westside’s Prenatal Program, called “We Deliver”, provides prenatal care and case management, onsite breastfeeding counseling, nutrition education, labor and delivery classes, and social services support. Westside provides care to expectant mothers from pregnancy testing to post-partum visits. Your baby can be a Westside patient too.

We have staff members that speak many different languages.  We also use a telephone-based interpretation service and have video access to American Sign Language interpreters.

Yes.   We have on-site dental services available at our 4th Street, Dover, Northeast, and Newark health centers. Westside provides a wide range of emergency, preventive, and restorative services, including teeth cleaning, simple extractions, and fillings. Adult patients must be established with our medical care teams before they can be seen in our dental offices.  All children are welcome from age 1 and up, and do not have to be a medical patient. We accept most dental insurance plans. If you are uninsured, we offer a sliding fee scale based on family size and household income. For more information, please visit our financial assistance page.

Yes, we are here to provide care to everyone in the community.  As a community health center, Westside provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

Medical Records

Volunteer/Intern/Clinical Hours

Locations & Hours

Due to the COVID-19 outbreak, our hours have temporarily changed. Visit our coronavirus page for current hours of operation.

To schedule an appointment at one of our
locations, please call:

New Castle County: (302) 224-6800

Kent/Sussex County: (302) 678-4622

Offices closed every Thursday from 2 p.m.–3:30 p.m.

Westside’s Provider-On-Call service is available for urgent medical questions or concerns when our office is closed. Please call 302-655-5822. For emergencies, dial 9-1-1 or go to the emergency room.

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