Frequently Asked Questions
Appointments
The more you know about your health, the better. Every time you talk with your health care team, ask these questions:
- What is my main problem?
- What do I need to do?
- Why is it important for me to do this?
Yes, all of our health centers have on-site parking.
Yes, you must have an appointment to be seen by a provider as we do not accept walk-ins. If you’re experiencing a life-threatening emergency, please call 911.
Donate
Financial contributions from our sponsors play a significant role in helping us achieve our mission. We host annual events and fundraisers that provide several corporate sponsor opportunities. Please contact us at externalaffairs@westsidehealth.org for more information.
Visit our Donate page.
Financial Assistance and Insurance
Yes. We accept most insurance plans, including Delaware Healthy Children Program, United Healthcare Community Plan Medicare, Medicaid, Medicare, Screening for Life, Highmark Health Options, AmeriHealth Caritas and most private commercial insurance plans.
Yes, you can receive medical and dental care at Westside even if you do not have insurance. We have on-site Enrollment Specialists can help you determine if you are eligible for the Health Insurance Marketplace (Healthcare.gov), Medicaid, or other insurance programs. For those who qualify, we offer our services on a sliding fee discount that is based on your income and the family size. Your proof of income helps us determine your discounted fees.
No. However, we have a sliding fee scale, based on income and family size, to help make your care more affordable. We never turn anyone away based on insurance status or ability to pay.
Medical and Dental Care
Yes. Please see the Telehealth Services page for more information on telehealth appointments.
If you have refills available, please contact your pharmacy directly to have your medication refilled. If you do not have refills available, please use our patient portal, MyHealth@Westside, to request refills electronically. You can call the medication refill phone line at our office (link to Locations & Hours). You will need: (1) your name, (2) date of birth, (3) name of the medication you need refilled, (4) the name of the pharmacy you use, (5) phone number of the pharmacy you use; (6) the number of days of medication you still have and (7) the phone number where you can be reached.
Yes, Westside provides behavioral healthcare services for patients at its Wilmington, Bear and Dover locations. See our Behavioral Health page for the services we offer.
Learn more about our family planning options and gynecological care on our Women’s Health page.
Yes, Westside’s Prenatal Program, called “We Deliver”, provides prenatal care and case management, onsite breastfeeding counseling, nutrition education, labor and delivery classes, and social services support. Westside provides care to expectant mothers from pregnancy testing to post-partum visits. Your baby can be a Westside patient too.
We have staff members that speak many different languages. We also use a telephone-based interpretation service and have video access to American Sign Language interpreters.
As our patient, you may qualify for certain prescriptions at significantly reduced rates. We are here to help you navigate these costs, please call us to make an appointment and we are happy to help you.
Yes. We have on-site dental services available at our 4th Street, Dover, Northeast, and Newark health centers. Westside provides a wide range of emergency, preventive, and restorative services, including teeth cleaning, simple extractions, and fillings. Adult patients must be established with our medical care teams before they can be seen in our dental offices. All children are welcome from age 1 and up, and do not have to be a medical patient. We accept most dental insurance plans. If you are uninsured, we offer a sliding fee scale based on family size and household income. For more information, please visit our financial assistance page.
To schedule an appointment at any of our locations, please call: New Castle County: (302) 224-6800 Kent/Sussex County: (302) 678-4622.
Yes, we are here to provide care to everyone in the community. As a community health center, Westside provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
Medical Records
Your medical records can be printed and picked up at you nearest office, faxed or emailed to you, or put on a CD for your convenience. Visit our Medical Records and Privacy Practices page for forms and to contact a member of the Health Information Management team.
Volunteer/Intern/Clinical Hours
Westside welcomes your company to partner with us for volunteer opportunities. We have several volunteer events and ongoing opportunities that may be appropriate for your employees. Please inquire on our Contact Us page about your interest.
Please contact our Human Resources office so you can be connected to the volunteer, internship or clinical hours opportunities, as they are available. Human Resources can be contacted at human.resources@westsidehealth.org.
