Westside Family Healthcare Receives HRSA Quality Improvement Award

September 11, 2020

Westside Family Healthcare Receives HRSA Quality Improvement Award

Westside Family Healthcare is a recipient of Health Resources and Services Administration’s (HRSA) Quality Improvement Awards as a Silver Health Center Quality Leader (HCQL).  Health centers that received this recognition ranked in the top 20% of all health centers in one or more clinical quality measures that promote behavioral health, diabetes health, and heart health in 2019. These awards recognize the highest performing health centers nationwide as well as those health centers that have made significant quality improvement gains from the previous year.

“Westside is honored to be recognized as a Silver Health Center Quality Leader for 2020,” said Megan Werner, MD, MPH, Associate Medical Director of Population Health and Quality at Westside Family Healthcare. “Westside consistently reevaluated our processes and implemented quality improvement initiatives to drive change, and we are excited to see these efforts result in positive impacts for our patients. While this award is an honor, knowing we are providing comprehensive, high-quality healthcare to underserved patients is the real reward.”

“These quality improvement awards support health centers across the country in delivering care to nearly 30 million people, providing a convenient source of quality care that has grown even more important during the COVID-19 pandemic,” said HHS Secretary Alex Azar. “These awards help ensure that all patients who visit an HRSA-funded health center continue to receive the highest quality of care, including access to COVID-19 testing and treatment.”

Westside achieved significant results by implementing quality improvement activities informed by real-time data. Through team-based collaboration, Westside care teams deployed effective strategies that continue to improve patient health outcomes.  Additionally, Westside was recognized by HRSA with Clinical Quality Improver, Health Disparity Reducer, Advancing Health Information Technology (HIT) for Quality, and Patient Centered Medical Home recognition.

Full list of FY 2020 Quality Improvement Awards Recipients

HRSA’s Health Center Program



About Westside Family Healthcare

Westside Family Healthcare is a Joint Commission Accredited non-profit community health system with locations currently in Wilmington, Northeast Wilmington, Newark, Bear/New Castle, and Dover providing care to 27,754 patients through 93,328 visits in 2019.   Westside is the largest community health system in the state, providing family medical, dental, prenatal, and behavioral health services, regardless of ability to pay.  Thirty-three percent of Westside Family Healthcare’s budget in 2019 comprised of Federal funds. Care is provided for all individuals, regardless of insurance status or ability to pay.  Since March, Westside has been on the front lines responding to the COVID-19 public health emergency, supporting population health. Learn more about Westside at www.westsidehealth.org.


Media Contact:
Maggie Norris-Bent
Director of External Affairs
(302) 656-8292/ 302-584-0654 (cell)

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Due to the COVID-19 outbreak, our hours have temporarily changed. Visit our coronavirus page for current hours of operation.

To schedule an appointment at one of our
locations, please call:

New Castle County: (302) 224-6800

Kent/Sussex County: (302) 678-4622

Offices closed every Thursday from 2 p.m.–3:30 p.m.

When our offices are closed, there is a provider on call for medical questions or concerns at 302-655-5822. For emergencies, please dial 9-1-1 or go to your closest emergency room or medical aid unit.

Administrative Office
(300 Water St. Suite 200 Wilmington, DE 19801)
Ancillary Administrative Office
(13 Reads Way, Suite 102, New Castle, DE 19720)
Bear / New Castle
(404 Fox Hunt Dr. Fox Run Shopping Center Bear, DE 19701)
(1020 Forrest Avenue, Dover, DE 19904)
Dover Dental
(1020 Forrest Avenue Dover, DE 19904)
(27 Marrows Road, Newark, DE 19713)
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(908-B E. 16th St. Wilmington, DE 19802)
Northeast Dental
(908-b 16th Street, Wilmington, DE 19802, United States)
(1802 W. 4th St. Wilmington, DE 19805)
Wilmington Dental
(1802 W. 4th St. Wilmington, DE 19805)
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