What’s a Medical Home?

Being a patient at Westside, means you’re part of a Primary Care Medical Home.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making.

You choose your own primary care clinician, who will work with the other members of your health care team (including you) to coordinate and personalize your care.  This unique partnership means that you will always have active involvement in your own health care plans.

As a medical home, this means that your care should be:


Weekend, evening, and same-day appointments are available; a care team member is available by phone 24 hours a day.

Patient Centered

Patients and families have a say in decisions about their health care.


You stay with the same healthcare team from year to year. However, if you choose to see one of our other clinicians, your information is in our electronic medical record so your clinician will be able to see it right away.


Our care team members provide information about your health, services to help you to stay healthy, and care when you are sick. They can also help you find programs in your community that can help you take care of yourself.


Our care team members work to make sure that all of the providers involved in your care have the information about you that they need to be able to address your health care needs.

Locations & Hours

Due to the COVID-19 outbreak, our hours have temporarily changed. Visit our coronavirus page for current hours of operation.

To schedule an appointment at one of our
locations, please call:

New Castle County: (302) 224-6800

Kent/Sussex County: (302) 678-4622

Offices closed every Thursday from 2 p.m.–3:30 p.m.

When our offices are closed, there is a provider on call for medical questions or concerns at 302-655-5822. For emergencies, please dial 9-1-1 or go to your closest emergency room or medical aid unit.

Administrative Office
(300 Water St. Suite 200 Wilmington, DE 19801)
Ancillary Administrative Office
(13 Reads Way, Suite 102, New Castle, DE 19720)
Bear / New Castle
(404 Fox Hunt Dr. Fox Run Shopping Center Bear, DE 19701)
(1020 Forrest Avenue, Dover, DE 19904)
Dover Dental
(1020 Forrest Avenue Dover, DE 19904)
(27 Marrows Road, Newark, DE 19713)
Newark Dental
(27 Marrows Road, Newark, DE 19713)
(908-B E. 16th St. Wilmington, DE 19802)
Northeast Dental
(908-b 16th Street, Wilmington, DE 19802, United States)
(1802 W. 4th St. Wilmington, DE 19805)
Wilmington Dental
(1802 W. 4th St. Wilmington, DE 19805)
Translate »