Patient COVID-19 (Coronavirus) Information
If you have a medical emergency, please call 911.
Call 302-224-6800 to discuss your symptoms if you have a fever, cough, and/or shortness of breath before coming into the office. Face coverings are required for all individuals entering our facilities. A face covering will be provided if you arrive without one. Children under the age of 2 years old are not required to wear a face covering. Please limit caregivers to one person for your in-person visit, if needed.
COVID-19 Vaccine: Westside is vaccinating for COVID-19. Learn more about our plan on our COVID-19 Vaccines webpage.
On This Page
Current Health Center Hours
Telehealth Appointments
Appointment Information
Appointment Changes
Extra Safety Measures
Protect You and Those Around You
COVID-19 Vaccine
For More Information
CURRENT HEALTH CENTER HOURS
Due to the COVID-19 outbreak, we have temporarily changed the hours our health centers are open for in-person visits. Westside is now offering virtual telehealth and phone visits throughout the day, including most weekday evenings and on Saturdays. Telehealth uses video to connect you to health care providers.
Current Health Center Hours of Operation:
Bear/New Castle
404 Fox Hunt Drive, Bear, DE 19701
Medical:
Monday-Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 9:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Dover
1020 Forrest Avenue, Dover DE 19904
Medical: Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Dental: Monday: 8:00 am – 5:00 pm; Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Newark
27 Marrows Road, Newark, DE 19713
Medical: Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Northeast
908-B E. 16th Street, Wilmington, DE 19802
Medical: Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Wilmington (4th Street)
1802 W. 4th Street, Wilmington DE 19805
Medical: Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm, 5:00 pm – 9:00 pm; Friday: 8:00 am – 5:00 pm
Dental: Monday: 8:00 am – 5:00 pm; Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Telehealth Appointments
CLICK HERE for instructions to log in to your virtual telehealth appointments. Telehealth uses video to connect you to health care providers.
View these videos to prepare for a doxy.me telehealth visit.
English How to Use Doxy me Video
Spanish How to Use Doxy me Video
Visit our Telehealth Services page for more information.
Appointment Information
To help best serve you and all of our patients, please follow this precaution:
- Call 302-224-6800 to discuss your symptoms if you have a fever, cough, and/or shortness of breath before coming into the office.
- To protect our patients and staff, we are limiting the volume of people in our health centers. If a patient needs a caregiver present for their in-person visit, please limit it to one person. In some cases, we may ask the caregiver to wait outside or in their car during the appointment.
- Most people who are experiencing coronavirus symptoms do not need to go to the emergency department. Do not go to the emergency department unless you are experiencing symptoms that are severe or life-threatening.
All patients and visitors will be asked a COVID-19 screening questionnaire and have their temperature taken before entering the health centers. All individuals age 2 and older entering our health centers will be asked to wear a face covering. Learn more about options for face coverings here.
APPOINTMENT CHANGES
In-person and telehealth video and phone visits are available for both sick visits and routine follow-up appointments. The scheduling department will help you schedule your appointment appropriately.
For in-person appointments, well visits are scheduled in the mornings and sick visits are scheduled in the afternoon. All individuals entering our health centers will be asked to wear a face covering. You will be given a mask to wear during your appointment if you arrive without one or your mask doesn’t meet the CDC recommendations. Children under the age of 2 years old are not required to wear a face covering. Learn more about options for face coverings here.
These services can be scheduled as in-person appointments
- Well visits for babies, children, and adolescents. View our COVD-19 Well-Child Care page for more information.
- Some sick care.
- Some reproductive health care.
- Some routine follow-up visits, including visits for diabetes and hypertension, only at the request of the medical provider.
- Prenatal appointments for routine prenatal care.
- Work clearances
- Physicals, sports physicals, school physicals
- Well-woman visits
- Screening for Life visits
- If you have symptoms such as fever or cough or shortness of breath, in-person visits will be in the afternoon.
Please call 302-224-6800 to schedule an appointment.
These services can be scheduled as telehealth appointments
- Most routine follow up visits, including visits for diabetes, hypertension, and pediatric care
- Workers’ compensation
- Reproductive counseling
- Prenatal visits
- Hospital or emergency department follow up visits
- Sick care
- Behavioral Health and Wrap-Around Support Consultations
- Nutrition consultations
Please call 302-224-6800 to schedule a telehealth appointment.
Extra Safety Measures
We are taking extra safety measures to make sure our locations are safe for your visit, including:
- Screening all staff, patients, and visitors for COVID-19 as they arrive at a Westside location, including taking temperatures and reviewing symptoms
- Waiting room layouts are updated to limit the number of patients and visitors in health centers to ensure social distancing
- Requiring everyone in our locations to wear face coverings, this includes providers, patients two years and older, and visitors. A face covering will be provided if you arrive without one.
- Taking some registration information over the phone before your visit to reduce in-person interactions and time spent at the health center
- Daily deep cleaning of our locations to kill viruses and bacteria on surfaces
PROTECT YOU AND THOSE AROUND YOU
The best way to fight Coronavirus (and the Flu) is through proper hygiene:
- Stay home – only leave the house if necessary
- Wash your hands frequently for at least 20 seconds under warm water with soap. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Cover coughs and sneezes with your elbow or a tissue, then throw the tissue in the trash
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Teach your children proper hygiene practices as well
- Don’t shake hands with people – they will understand
- Clean and disinfect frequently touched objects and surfaces
- Get your Flu shot if you haven’t already (Free Flu shots available for Westside patients )
Again, if you are coming into our health centers and you have a fever, cough, and/or shortness of breath, please call 302-224-6800 before coming into the office. To protect our patients and staff, we are limiting the volume of people in our health centers. If a patient needs a caregiver present for their in-person visit, please limit it to one person. In some cases, we may ask the caregiver to wait outside or in their car during the appointment.
We are here to help, and we remain open to care for our patients. Please see our Patient FAQs for more information.
COVID-19 Vaccine
Westside is vaccinating our existing patients for COVID-19. Learn more about our plan on our COVID-19 Vaccines webpage.
COVID-19 Vaccine Billing Help
If you received a bill from Westside Family Healthcare for a COVID-19 vaccine, it was an error. The COVID-19 vaccine is free of charge. However, Westside may bill your insurance company, Medicaid, Medicare or HRSA’s Provider Relief Fund for an administration fee.
Please complete the form in the button below and we will immediately correct the error. We will not hold any individual accountable for the cost of the COVID-19 vaccine or it’s administration. We are committed to providing equal access to quality healthcare, regardless of ability to pay.
FOR MORE INFORMATION
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For Delaware information related to the Coronavirus, please visit the Delaware Health and Social Services (DHSS) site www.de.gov/coronavirus.
If you have been tested for COVID-19 by the State of Delaware, please read the following instructions:
Instructions Following COVID-19 Testing
Instructions Following Rapid COVID-19 Testing
Delaware’s non-profits are on the front-lines of keeping our communities safe and well. Click here for Delaware resources that may assist you during the COVID-19 outbreak.
