Patient COVID-19 (Coronavirus) Information
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If you have a medical emergency, please call 911.
A Message to Our Patients
We are here to help, and we remain open for care for our patients.
Westside is following Delaware Division of Public Health and CDC guidelines regarding the COVID-19 (coronavirus) outbreak. Our care teams are trained and using a screening process to protect the health of our patients, staff and communities.
HEALTH CENTER HOURS
Due to the COVID-19 outbreak, we have temporarily changed the hours our health centers are open for in-person visits. Westside is now offering virtual telehealth and phone visits throughout the day, include most weekday evenings and on Saturdays. Telehealth uses video to connect you to health care providers.
Current Health Center Hours of Operation:
Bear/New Castle
404 Fox Hunt Drive, Bear, DE 19701
Monday-Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 9:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Dover
1020 Forrest Avenue, Dover DE 19904
Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Newark
27 Marrows Road, Newark, DE 19713
Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Northeast
908-B E. 16th Street, Wilmington, DE 19802
Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm
Wilmington (4th Street)
1802 W. 4th Street, Wilmington DE 19805
Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm, 5:00 pm – 9:00 pm; Friday: 8:00 am – 5:00 pm
Telehealth Appointments
CLICK HERE for instructions to log in to your virtual telehealth appointments. Telehealth uses video to connect you to health care providers.
Appointment Information
To help best serve you and all of our patients, please follow this precaution:
- Call 302-224-6800 to discuss your symptoms if you a have a fever, cough, and/or shortness of breath, before coming into the office.
- To protect our patients and staff, we are limiting the volume of people in our health centers. Patient caregivers is limited for in-person visits. If a patient needs a caregiver present for their in-person visit, please limit it to one person. In some cases, we may ask the caregiver to wait outside or in their car during the appointment.
- Most people who are experiencing coronavirus symptoms do not need to go to the emergency department. Do not go to the emergency department unless you are experiencing symptoms that are severe or life-threatening.
All patients and visitors will be asked a COVID-19 screening questionnaire and have their temperature taken prior to entering the health centers.
APPOINTMENT CHANGES
We are now offering telehealth video and phone visits for both sick visits and for routine follow-up appointments. These appointments are available throughout the day. Please call 302-224-6800 to schedule an appointment.
We are offering in-person visits for those who need them.
- If you have symptoms such as fever or cough or shortness of breath, in-person visits will be in the afternoon. If you do not have of these symptoms, visits will be scheduled in the morning.
- Please call 302-224-6800 to schedule an appointment.
Many of the following visits have been cancelled and can be rescheduled as telehealth or phone visits:
- Routine follow up visits, including follow up visits for diabetes and hypertension
- Reproductive health visits
- Hospital or emergency department follow up visits
- Please call 302-224-6800 to reschedule an appointment.
The following visits have been cancelled and will be rescheduled after 5/15/20:
- Sports and school physicals
- Annual Wellness Exams, Routine Annual Physicals and Well Woman Visits
- Well Child Checks to 13 months or older
- Please call 302-224-6800 to reschedule an appointment.
Behavioral Health and Wrap Around Support Consultations are telephone visits
PROTECT YOU AND THOSE AROUND YOU
The best way to fight Coronavirus (and the Flu) is through proper hygiene:
- Stay home – only leave the house if necessary
- Wash your hands frequently for at least 20 seconds under warm water with soap. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Cover coughs and sneezes with your elbow or a tissue, then throw the tissue in the trash
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Teach your children proper hygiene practices as well
- Don’t shake hands with people – they will understand
- Clean and disinfect frequently touched objects and surfaces
- Get your flu shot if you haven’t already (Free flu shots available for Westside patients )
Again, if you are coming into our health centers and you have a fever, cough, and/or shortness of breath, please call 302-224-6800 before coming into the office. To protect our patients and staff, we are limiting the volume of people in our health centers. Patient caregivers is limited for in-person visits. If a patient needs a caregiver present for their in-person visit, please limit it to one person. In some cases, we may ask the caregiver to wait outside or in their car during the appointment.
We are here to help, and we remain open for care for our patients. Please see our Patient FAQs for more information.
FOR MORE INFORMATION
For Delaware information related to the coronavirus, please visit the Delaware Health and Social Services (DHSS) site www.de.gov/coronavirus.
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Delaware’s non-profits are on the front-lines of keeping our communities safe and well. Click here for Delaware resources that may assist you during the COVID-19 outbreak.
UPDATED: March 23, 2020
