COVID-19 Information
- Call 302-224-6800 if you have a fever, cough, and/or shortness of breath before coming into the office.
- Face coverings are required for all individuals entering our facilities. A face covering will be provided if you arrive without one. Children under the age of 2 years old are not required to wear a face covering.
- Please limit caregivers to one person for your in-person visit, if needed.
If you have a medical emergency, please call 911.
On This Page
Current Health Center Hours
Telehealth Appointments
Appointment Changes
Vaccine and Mask Exemptions
Extra Safety Measures
CURRENT HEALTH CENTER HOURS
Due to the COVID-19 outbreak, we have temporarily changed the hours our health centers are open for in-person visits. Westside is now offering virtual telehealth and phone visits throughout the day, including most weekday evenings and on Saturdays. Telehealth uses video to connect you to health care providers.
Current Health Center Hours of Operation:
| Site | Medical Hours | Dental Hours |
| Bear/New Castle
404 Fox Hunt Drive, Bear, DE 19701
|
Monday-Tuesday: 8:00 am – 5:00 pm
Wednesday: 8:00 am – 9:00 pm Thursday: 8:00 am – 9:00 pm Friday: 8:00 am – 5:00 pm |
|
| Dover
1020 Forrest Avenue, Dover DE 19904 |
Monday – Tuesday: 8:00 am – 5:00 pm
Wednesday: 8:00 am – 9:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm |
Monday: 8:00 am – 5:00 pm
Tuesday: 8:00 am – 5:00 pm Wednesday: 8:00 am – 5:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm |
| Newark
27 Marrows Road, Newark, DE 19713
|
Monday: 8:00 am – 9:00 pm
Tuesday – Wednesday: 8:00 am – 5:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm |
Temporarily Closed |
| Northeast
908-B E. 16th Street, Wilmington, DE 19802
|
Monday – Tuesday: 8:00 am – 5:00 pm
Wednesday: 8:00 am – 9:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm |
Temporarily Closed |
| Wilmington (4th Street)
1802 W. 4th Street, Wilmington DE 19805
|
Monday: 8:00 am – 9:00 pm
Tuesday – Wednesday: 8:00 am – 5:00 pm Thursday: 8:00 am – 5:30 pm Friday: 8:00 am – 5:00 pm |
Monday: 8:00 am – 5:00 pm
Tuesday: 8:00 am – 5:00 pm Wednesday: 8:00 am – 5:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm |
To help best serve you and all of our patients, please follow this precaution:
- Call 302-224-6800 to discuss your symptoms if you have a fever, cough, and/or shortness of breath before coming into the office.
- To protect our patients and staff, we are limiting the volume of people in our health centers. If a patient needs a caregiver present for their in-person visit, please limit it to one person. In some cases, we may ask the caregiver to wait outside or in their car during the appointment.
- Most people who are experiencing coronavirus symptoms do not need to go to the emergency department. Do not go to the emergency department unless you are experiencing symptoms that are severe or life-threatening.
All patients and visitors will be asked a COVID-19 screening questionnaire and have their temperature taken before entering the health centers. All individuals age 2 and older entering our health centers will be asked to wear a face covering. Learn more about options for face coverings here.
Telehealth Appointments
CLICK HERE for instructions to log in to your virtual telehealth appointments. Telehealth uses video to connect you to health care providers.
View these videos to prepare for a doxy.me telehealth visit.
English How to Use Doxy me Video
Spanish How to Use Doxy me Video
Visit our Telehealth Services page for more information.
APPOINTMENT CHANGES
In-person and telehealth video and phone visits are available for both sick visits and routine follow-up appointments. The scheduling department will help you schedule your appointment appropriately.
For in-person appointments, well visits are scheduled in the mornings and sick visits are scheduled in the afternoon.
| In-Person Visits | Telehealth Visits |
| Well visits for babies, children, and adolescents. | Most routine follow up visits, including visits for diabetes, hypertension, and pediatric care |
| Some sick care | Workers’ compensation |
| Some reproductive health care | Reproductive counseling |
| Some routine follow-up visits, including visits for diabetes and hypertension, only at the request of the medical provider | Prenatal visits |
| Prenatal appointments for routine prenatal care | Hospital or emergency department follow up visits |
| Work clearances | Sick care |
| Well-woman visits | Behavioral Health and Wrap-Around Support Consultations |
| Screening for Life visits | Nutrition consultations |
Dental Health Services, Full dental services are available for adults and children. There are limited appointments available at 4th Street and Dover locations. Currently there are no dental services available at Northeast and Newark locations.
Please call 302-224-6800 to schedule an appointment. If you have symptoms such as fever or cough or shortness of breath, in-person visits will be in the afternoon.
COVID-19 Vaccine and Mask Exemptions
Westside will provide a medical exemption letter for COVID-19 vaccines for the reasons listed by the CDC. These reasons include allergies to the vaccine or to parts of the vaccine.
Westside cannot provide letters regarding religious exemptions for COVID-19 vaccines. Talk to your religious leader for this request.
Westside will not provide mask exemption letters for schools or workplaces. Talk with your provider if you have concerns about masking.
Extra Safety Measures
We are taking extra safety measures to make sure our locations are safe for your visit, including:
- Screening all staff, patients, and visitors for COVID-19 as they arrive at a Westside location, including taking temperatures and reviewing symptoms
- Waiting room layouts are updated to limit the number of patients and visitors in health centers to ensure social distancing
- Requiring everyone in our locations to wear face coverings, this includes providers, patients two years and older, and visitors. A face covering will be provided if you arrive without one.
- Taking some registration information over the phone before your visit to reduce in-person interactions and time spent at the health center
- Daily deep cleaning of our locations to kill viruses and bacteria on surfaces
We are here to help, and we remain open to care for our patients. Please see our Patient FAQs for more information.
