COVID-19 Information
For COVID-19 vaccine information, visit www.westsidehealth.org/covidvaccines.
- Face coverings are required for all individuals entering our facilities. A face covering will be provided if you arrive without one. Children under the age of 2 years old are not required to wear a face covering.
- Please limit caregivers to one person for your in-person visit, if needed.
OUR SERVICES HAVE CHANGED. PLEASE READ CAREFULLY.
We have appointments if you are sick or need COVID testing, and have providers on-call after hours.
On This Page
Current Health Center Hours
Appointment Changes
Scheduling Appointments
Telehealth Appointments
COVID Testing and Vaccines
Vaccine and Mask Exemptions
Extra Safety Measures
CURRENT HEALTH CENTER HOURS
Due to the COVID-19 outbreak, we have changed the hours our health centers are open for in-person visits. Westside is now offering virtual telehealth and phone visits throughout the day, including most weekday evenings and on Saturdays. Telehealth uses video or phone to connect you to health care providers.
Current Health Center Hours of Operation:
| Site | Medical Hours | Dental Hours |
| Bear/New Castle
404 Fox Hunt Drive, Bear, DE 19701
|
Monday-Tuesday: 8:00 am – 5:00 pm
Wednesday: 8:00 am – 9:00 pm Thursday: 8:00 am – 12:00 pm, 5:00 pm – 9:00 pm Friday: 8:00 am – 5:00 pm |
|
| Dover
1020 Forrest Avenue, Dover DE 19904 |
Monday – Tuesday: 8:00 am – 5:00 pm
Wednesday: 8:00 am – 9:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm |
Monday: 8:00 am – 5:00 pm
Tuesday: 8:00 am – 5:00 pm Wednesday: 8:00 am – 5:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm There is currently very limited dental appointments at the Dover dental site. Call for more information. |
| Newark
27 Marrows Road, Newark, DE 19713
|
Monday: 8:00 am – 9:00 pm
Tuesday – Wednesday: 8:00 am – 5:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm |
Temporarily Closed |
| Northeast
908-B E. 16th Street, Wilmington, DE 19802
|
Monday – Tuesday: 8:00 am – 5:00 pm
Wednesday: 8:00 am – 9:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm |
Temporarily Closed |
| Wilmington (4th Street)
1802 W. 4th Street, Wilmington DE 19805
|
Monday: 8:00 am – 9:00 pm
Tuesday – Wednesday: 8:00 am – 5:00 pm Thursday: 8:00 am – 12:00 pm, 5:00 pm – 9:00 pm Friday: 8:00 am – 5:00 pm |
Monday: 8:00 am – 5:00 pm
Tuesday: 8:00 am – 5:00 pm Wednesday: 8:00 am – 5:00 pm Thursday: 8:00 am – 12:00 pm Friday: 8:00 am – 5:00 pm |
To help best serve you and all of our patients, please follow this precaution:
- If a patient needs a caregiver present for their in-person visit, please limit it to one person. In some cases, we may ask the caregiver to wait outside or in their car during the appointment.
- Do not go to the emergency department unless you are experiencing symptoms that are severe or life-threatening. Most people who are experiencing coronavirus symptoms do not need to go to the emergency department.
All individuals age 2 and older entering our health centers will be asked to wear a face covering. Learn more about options for face coverings here.
APPOINTMENT CHANGES *UPDATED January 11, 2022*
Most appointments are being scheduled as telehealth appointments. You may get a text message saying your appointment is changed from in-person to a telehealth visit. If you receive this text message, you do not need to call Westside. Prior to your appointment, you will receive a text with a link or a phone call from your provider to start your appointment.
We know that not all health issues are appropriate for telehealth. If you or a family member must be seen in person, we will help you schedule your appointment appropriately.
| In-Person Visits |
|
| Telehealth Visits (By phone or video) |
| •Some Sick Care • New Patients Visits • Most routine follow up visits, including visits for diabetes, hypertension, and pediatric care • Some reproductive health care and counseling • Hospital or emergency department follow up visits • Some prenatal appointments for routine prenatal care • Behavioral Health and Wrap-Around Support Consultations • Nutrition consultations • Work clearances • Workers’ compensation |
| On Hold Check back for updates! (We are not scheduling these appointments at this time.) |
| • Adult Physicals |
Dental Health Services
Full dental services are available for adults and children. There are limited appointments available at 4th Street and Dover locations. Currently there are no dental services available at Northeast and Newark locations.
Please call 302-224-6800 to schedule an appointment.
Lab Corp Services
There are no Lap Corp services during Vaccine Clinics. See Vaccine Clinic schedule at www.westsidehealth.org/covidvaccines.
Scheduling Appointments *NEW January 11, 2022*
We are scheduling appointments two weeks at a time. You can book an appointment only for the current week and the week after that. You will be asked to call back to schedule appointments for future dates.
Our call volume has increased and hold times are longer than usual. You can use the Patient Portal for questions about lab results, medical records, or prescription refills. If you do not have a Portal account and would like one, please email portal.support@westsidehealth.org.
Telehealth Appointments
Visit our Telehealth Services page for more information.
CLICK HERE for instructions to log in to your virtual telehealth appointments. Telehealth uses video to connect you to health care providers.
View these videos to prepare for a doxy.me telehealth visit.
English How to Use Doxy me Video
Spanish How to Use Doxy me Video
COVID TESTING AND VACCINES *NEW January 11, 2022*
COVID testing is for patients with symptoms only and by appointment only. Due to the demand, testing results are taking 3 to 5 days. If you do get tested, please stay home until you get your test results. You may receive your results via text or through a patient portal message. We are doing our best to get results to you in a timely manner.
Everyone aged 5 and older should get vaccinated, and get boosters when appropriate. Combined with masking and hand washing, vaccination is the best protection against severe complications from COVID-19. We want to provide this access for you. Visit www.westsidehealth.org/covidvaccines for current walk-in vaccine clinic hours.
We have limited staff and high traffic during vaccine clinics. For your safety, please avoid coming to the health centers at these times for non-vaccine related needs. You can use the Patient Portal for questions about lab results, medical records, or prescription refills.
COVID-19 Vaccine and Mask Exemptions
Westside will provide a medical exemption letter for COVID-19 vaccines for the reasons listed by the CDC. These reasons include allergies to the vaccine or to parts of the vaccine.
Westside cannot provide letters regarding religious exemptions for COVID-19 vaccines. Talk to your religious leader for this request.
Westside will not provide mask exemption letters for schools or workplaces. Talk with your provider if you have concerns about masking.
Extra Safety Measures
We are taking extra safety measures to make sure our locations are safe for your visit.
We are here to help, and we remain open to care for our patients. Please see our FAQs for more information.
