Patient COVID-19 (Coronavirus) Information

If you have a medical emergency, please call 911.

Our care teams are trained and using a screening process to protect the health of our patients, staff, and communities.  We are here to help, and we remain open to care for our patients.

Call 302-224-6800 to discuss your symptoms if you have a fever, cough, and/or shortness of breath before coming into the office.

Please limit caregivers to one person for your in-person visit, if needed.

All individuals entering our health centers will be asked to wear a face covering. A face covering will be provided if you arrive without one. Children under the age of 2 years old are not required to wear a face covering.

 

HEALTH CENTER HOURS

Due to the COVID-19 outbreak, we have temporarily changed the hours our health centers are open for in-person visitsWestside is now offering virtual telehealth and phone visits throughout the day, including most weekday evenings and on Saturdays. Telehealth uses video to connect you to health care providers.

Current Health Center Hours of Operation:

 Bear/New Castle

404 Fox Hunt Drive, Bear, DE 19701

Monday-Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 9:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm

Dover

1020 Forrest Avenue, Dover DE 19904

Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm

Newark

27 Marrows Road, Newark, DE 19713

Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm

Northeast

908-B E. 16th Street, Wilmington, DE 19802

Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm; Friday: 8:00 am – 5:00 pm

Wilmington (4th Street)

1802 W. 4th Street, Wilmington DE 19805

Monday – Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 12:00 pm, 5:00 pm – 9:00 pm; Friday: 8:00 am – 5:00 pm

 

Telehealth Appointments

CLICK HERE for instructions to log in to your virtual telehealth appointments.  Telehealth uses video to connect you to health care providers.

View these videos to prepare for a doxy.me telehealth visit.

English How to Use Doxy me Video

Spanish How to Use Doxy me Video

 

Appointment Information

To help best serve you and all of our patients, please follow this precaution:

  • Call 302-224-6800 to discuss your symptoms if you have a fever, cough, and/or shortness of breath before coming into the office.
  • To protect our patients and staff, we are limiting the volume of people in our health centers. If a patient needs a caregiver present for their in-person visit, please limit it to one person. In some cases, we may ask the caregiver to wait outside or in their car during the appointment.
  • Most people who are experiencing coronavirus symptoms do not need to go to the emergency department.  Do not go to the emergency department unless you are experiencing symptoms that are severe or life-threatening.

All patients and visitors will be asked a COVID-19 screening questionnaire and have their temperature taken before entering the health centers.  All individuals age 2 and older entering our health centers will be asked to wear a face covering.  Learn more about options for face coverings here.

 

APPOINTMENT CHANGES

We are now offering telehealth video and phone visits for both sick visits and routine follow-up appointments. These appointments are available throughout the day. Please call 302-224-6800 to schedule an appointment.

We are offering in-person visits for those who need them.

  • We have well sessions in the morning and are prioritizing in-person well visits for babies and young children, especially those who need vaccines.
  • We also are prioritizing prenatal patients during the well sessions for routine prenatal care.
  • If you have symptoms such as fever or cough or shortness of breath, in-person visits will be in the afternoon.  If you do not have these symptoms, visits will be scheduled in the morning
  • Please call 302-224-6800 to schedule an appointment
  • All individuals entering our health centers will be asked to wear a face covering. You will be given a mask to wear during your appointment if you arrive without one.  Children under the age of 2 years old will not be required to wear a face covering.  As recommended by the CDC, wearing a face covering can help protect you and those around you in a public setting.  Learn more about options for face coverings here.

Many of the following visits have been canceled and can be rescheduled as telehealth or phone visits:

  • Routine follow up visits, including follow up visits for diabetes and hypertension
  • Reproductive health visits
  • Hospital or emergency department follow up visits
  • Please call 302-224-6800 to reschedule an appointment

The following visits have been canceled and will be rescheduled  after 5/15/20:

  • Sports and school physicals
  • Annual Wellness Exams, Routine Annual Physicals and Well Woman Visits
  • Well Child Checks 25 months or older
  • Please call 302-224-6800 to reschedule an appointment

Behavioral Health and Wrap Around Support Consultations are telephone visits

 

Extra Safety Measures 

We are taking extra safety measures to make sure our locations are safe for your visit, including:

  • Screening all staff, patients, and visitors for COVID-19 as they arrive at a Westside location, including taking temperatures and reviewing symptoms
  • Waiting room layouts are updated to limit the number of patients and visitors in health centers to ensure social distancing
  • Requiring everyone in our locations to wear face coverings, this includes providers, patients two years and older, and visitors.  A face covering will be provided if you arrive without one.
  • Taking some registration information over the phone before your visit to reduce in-person interactions and time spent at the health center
  • Daily deep cleaning of our locations to kill viruses and bacteria on surfaces

 

PROTECT YOU AND THOSE AROUND YOU

The best way to fight Coronavirus (and the Flu) is through proper hygiene:

  • Stay home – only leave the house if necessary
  • Wash your hands frequently for at least 20 seconds under warm water with soap. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Cover coughs and sneezes with your elbow or a tissue, then throw the tissue in the trash
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Teach your children proper hygiene practices as well
  • Don’t shake hands with people – they will understand
  • Clean and disinfect frequently touched objects and surfaces
  • Get your Flu shot if you haven’t already (Free Flu shots available for Westside patients )

Again, if you are coming into our health centers and you have a  fever, cough, and/or shortness of breath, please call 302-224-6800 before coming into the office. To protect our patients and staff, we are limiting the volume of people in our health centers.  If a patient needs a caregiver present for their in-person visit, please limit it to one person. In some cases, we may ask the caregiver to wait outside or in their car during the appointment.

 

We are here to help, and we remain open to care for our patients.  Please see our Patient FAQs for more information.

 

FOR MORE INFORMATION

Follow us on Social Media:

For Delaware information related to the Coronavirus, please visit the Delaware Health and Social Services (DHSS) site www.de.gov/coronavirus.

If you have been tested for COVID-19 by the State of Delaware, please read the following instructions:

Instructions Following COVID-19 Testing

Instructions Following Rapid COVID-19 Testing

Delaware’s non-profits are on the front-lines of keeping our communities safe and well. Click here for Delaware resources that may assist you during the COVID-19 outbreak.

 

 

UPDATED: April 17, 2020

Locations & Hours

Due to the COVID-19 outbreak, our hours have temporarily changed. Visit our coronavirus page for current hours of operation.

To schedule an appointment at one of our
locations, please call:

New Castle County: (302) 224-6800

Kent/Sussex County: (302) 678-4622

Offices closed every Thursday from 2 p.m.–3:30 p.m.

When our offices are closed, there is a provider on call for medical questions or concerns at 302-655-5822. For emergencies, please dial 9-1-1 or go to your closest emergency room or medical aid unit.

Administrative Office
(300 Water St. Suite 200 Wilmington, DE 19801)
Ancillary Administrative Office
(13 Reads Way, Suite 102, New Castle, DE 19720)
Bear / New Castle
(404 Fox Hunt Dr. Fox Run Shopping Center Bear, DE 19701)
Dover
(1020 Forrest Avenue, Dover, DE 19904)
Dover Dental
(1020 Forrest Avenue Dover, DE 19904)
Newark
(27 Marrows Road, Newark, DE 19713)
Newark Dental
(27 Marrows Road, Newark, DE 19713)
Northeast
(908-B E. 16th St. Wilmington, DE 19802)
Northeast Dental
(908-b 16th Street, Wilmington, DE 19802, United States)
Wilmington
(1802 W. 4th St. Wilmington, DE 19805)
Wilmington Dental
(1802 W. 4th St. Wilmington, DE 19805)
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