Patient COVID-19 (Coronavirus) FAQs

What are coronavirus symptoms?

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. The following symptoms may appear 2-14 days after exposure: Fever or Cough or Shortness of Breath.

If you think you have been exposed to COVID-19 and develop a fever and symptoms, call 302-224-6800 to discuss your symptoms before coming into the Westside Family Healthcare office.

I believe I have coronavirus symptoms. What should I do?

If you think you have been exposed to COVID-19 and/or have develop symptoms, call 302-224-6800 to discuss your symptoms.

If you are experiencing more mild upper respiratory symptoms (runny nose, congestion, cough) these can also be managed at home and with anticipatory guidance by phone or telehealth.

Most people who are experiencing coronavirus symptoms do not need to go to the emergency department.  Do not go to the emergency department unless you are experiencing symptoms that are severe or life-threatening.

I am not a patient. Can I get tested for the coronavirus at Westside?

At this time, our testing supplies are limited and only available for patients of Westside. We encourage you to reach out to your primary care provider or usual source of care for evaluated based on your symptoms. You can also call Delaware’s Hotline at 1-866-408-1899 or email at DPHCall@delaware.gov. Individuals with hearing impairment can call 7-1-1.

I have an appointment this week at Westside. Can I bring family or friends with me?

To protect our patients and staff, we are limiting the volume of people in our health centers. Patient caregivers is limited for in-person visits. If a patient needs a caregiver present for their in-person visit, please limit it to one person. In some cases, we may ask the caregiver to wait outside or in their car during the appointment.

I have a telehealth appointment. What should I do?

CLICK HERE for instructions to log in to your virtual telehealth appointments.  Telehealth uses video to connect you to health care providers.

I am over the age of 60 years old and feel well. What should I do?

Westside is encouraging our patients over the age of 60 to take additional measures to protect themselves. The CDC says early data suggests that people 60 and older are twice as likely to suffer a serious illness from coronavirus disease than younger people.

We, and other health professionals, believe that it is important to limit how much you are in contact with other people, including other people in our office.

If you have questions or concerns regarding your appointment, please call 302-224-6800.

I am feeling well, and I have a serious chronic health condition. What should I do?

Westside is encouraging our patients with serious chronic health conditions to take additional measures to protect themselves.

We, and other health professionals, believe that it is important to limit how much you are in contact with other people, including other people in our office. If you have questions or concerns regarding your appointment, please call 302-224-6800.

What is social distancing?

Social distancing is deliberately increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19. Social distancing includes limiting any in-person interactions to include only essential and necessary interactions.

Where can I go for additional information about Coronavirus?

Visit the Delaware Coronavirus website for the latest information happening in Delaware. You can also visit the CDC Frequently Asked Questions for more information.

Locations & Hours

Due to the COVID-19 outbreak, our hours have temporarily changed. Visit our coronavirus page for current hours of operation.

To schedule an appointment at one of our
locations, please call:

New Castle County: (302) 224-6800

Kent/Sussex County: (302) 678-4622

Offices closed every Thursday from 2 p.m.–3:30 p.m.

When our offices are closed, there is a provider on call for medical questions or concerns at 302-655-5822. For emergencies, please dial 9-1-1 or go to your closest emergency room or medical aid unit.

Administrative Office
(300 Water St. Suite 200 Wilmington, DE 19801)
Ancillary Administrative Office
(13 Reads Way, Suite 102, New Castle, DE 19720)
Bear / New Castle
(404 Fox Hunt Dr. Fox Run Shopping Center Bear, DE 19701)
Dover
(1020 Forrest Avenue, Dover, DE 19904)
Dover Dental
(1020 Forrest Avenue Dover, DE 19904)
Newark
(27 Marrows Road, Newark, DE 19713)
Newark Dental
(27 Marrows Road, Newark, DE 19713)
Northeast
(908-B E. 16th St. Wilmington, DE 19802)
Northeast Dental
(908-b 16th Street, Wilmington, DE 19802, United States)
Wilmington
(1802 W. 4th St. Wilmington, DE 19805)
Wilmington Dental
(1802 W. 4th St. Wilmington, DE 19805)
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